[FULL ACCESS] Project Management Report for Research Tasks

This assignment involves creating a project management report for research tasks. The learner is required to complete the report by providing details on the project's objectives, successes, challenges, and lessons learned. The report also includes a performance review template for the learner to assess their own strengths and weaknesses in managing the project. The template provides spaces for the learner to fill in their experiences, thoughts, and feelings throughout the project management process.

Impact of globalization on Human
Resources Management within
Caffe Nero

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1. Devising project aims and objectives...............................................................................3
P2. Producing project management plan covering aspects of cost, scope, time, quality,
communication, risk and resources........................................................................................4
P3. Producing WBS and a Gantt chart to provide time-frames and stages for completion. . 6
LO 2.................................................................................................................................................8
P4. Carrying out small scale research by applying qualitative and quantitative research
methods appropriate for meeting project aims. (RM)............................................................8
LO 3...............................................................................................................................................10
P5. Analysing research and data using appropriate tools and techniques. (DA)..................10
P6. Communicating appropriate recommendations as a result of research in drawing valid
conclusions...........................................................................................................................15
LO 4...............................................................................................................................................16
P7. Reflecting on value of undertaking research in order to meet stated objectives and own
learning and performance.....................................................................................................16
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................18
Appendix 1.....................................................................................................................................19
Appendix 2.....................................................................................................................................20

INTRODUCTION
The term Globalisation refers to as the process between people in terms of interaction and
integration (GLOBALISATION & HRM, 2013). This is a process that is followed between
companies along with people and also the governments worldwide. In the following report, Caffe
Nero has been taken into consideration. It is a coffee house in European style that is
headquartered in London.
Thus, this report highlights on aims and objectives with help of producing project
management plan. Furthermore, this report also provides with WBS and Gantt chart. In addition
to this, whole report is based on research that facilitates the impact of Globalisation on Human
Resource Management within Caffe Nero.
LO 1
P1. Devising project aims and objectives.
Background
Globalisation is the movement of goods, services and people freely across the whole
world in an integrated manner (Agarwal and Al Qouyatahi, 2018). The impact of Globalisation
on economy, politics and society has increased functionally within individual countries. Thus, it
has affected very significantly to the standard of living, economic growth and general availability
and also to the products that are affordable. It is also been grounded in a theory of comparative
advantage in which it has been stated that countries those are good in producing particular good
are better in exporting them to those where there is lack of efficiency in producing good. Caffè
Nero is a leading coffee house company founded in London in 1990 and now operating in
several international locations. The company ranks as the UK’s third the biggest coffee shop
chain according to number of stores and ranked as the fourth biggest on the European coffee
market in 2015. Caffe Nero is one of the most visited coffee shop and sandwich bar companies in
the UK and contributed a total revenue of 255 million British pounds to the UK coffee shop
industry in 2015.

Illustration 1: Statistical data
(Source: UK coffee shops, 2018)
Company overview
Cafe Nero is a British European style brand of coffee house that is situated in London,
England. The cited company runs more than 825 coffee houses in nine countries currently. The
base company is situated in Luxembourg. The company buys the coffee from traders that has
direct relationship with farmers and also pays a fair price. The founder of the company started
Nero Foundation in order to support communities of coffee growing and also local communities
that were located near the stores they had before.
The main aim and objectives has been discussed as per below context.
Aim-
“To analyse the impact of Globalisation on Human Resource Management.” a case study
of Caffe Nero.
Objectives-
 To determine the importance of globalisation in Human Resource management within
Caffe Nero.
 To investigate impact of globalisation in coffee house.
 To analyse the benefits due to globalisation from Caffe Nero.
 To analyse present finding and provide recommendations regarding it.

P2. Producing project management plan covering aspects of cost, scope, time, quality,
communication, risk and resources.
Project Management Plan is defined as the way in which individual organizes and also
manges the resources that are actually necessary in order to complete a particular project
(Anderson and Morrison, 2018). Furthermore, the main purpose of this plan that document that
helps everyone that are involved with that particular project in order to communicate and detail
the information and also describe process that has to be undertaken by the project. It is the
practice to initiate, plan, execute, control and closing of work to achieve the goals that are being
targeted within specific period.
 Cost- Cost shows the budget that is required to complete the particular project. In this the
project manager that represents me is responsible in dispersing resources in appropriate
manner (Wilton, 2016).
 Scope- I have to improve scope in the project management plan. Thus, to make a project
as an automated process they will have to first define the scope by stating the beginning
and end of the process.
 Time- they must also analyse the time that will be taken in order to complete a particular
project.
 Quality- Quality plays vital role in plan of project management. The project should have
an ability in defining the quality.
 Communication- this outlines about the communication regarding project to the
audiences. This plan helps in ensuring that right information is delivered to right person.
 Risk- in this, the risk that re unlikely to occur and that one who also has the low costs are
mainly noted in this plan.
 Resources- Resources that are required in project management plan is not only money but
also skills and talent that helps in delivering project successfully.

Design 1 day Fri 5/13/18 30/04/18
Development of Project
Initiation Document 15 days Mon 4/16/18 Fri 5/4/18 1
Determining resources of
project 11 days Mon 5/7/18 Fri 5/18/18 2
Formulation of goals and
objectives 6 days Mon 5/21/18 Mon 5/28/18 2,3
Setting deadlines 1 day Tue 5/29/18 Tue 5/29/18 4
Gathering Team 15 days Wed 5/30/18 Tue 6/19/18 5
Develop 1 day Thurs 6/21/18 Thurs 6/21/18 6
Conducting meeting 9 days Thu 6/22/18 Wed 7/4/18 5,7
Scope of project 9 days Thu 7/5/18 Wed 7/11/18 8
Collection of data 10 days Thu 7/12/18 Wed 7/25/18 9
WBS structuring 10 days Thu 7/26/18 Wed 8/8/18 10
Planning of budget 14 days Thu 8/9/18 Tue 8/28/18 11
Implement 1 day Wed 8/29/18 Wed 8/29/18 12
Assuring quality 20 days Thu 8/30/18 Wed 9/26/18 13
Training of team 10 days Thu 9/27/18 Wed 10/10/18 14
Evaluate 1 day Thu 10/11/18 Thu 10/11/18 15
Change control integration 21 days Fri 10/12/18 Fri 11/9/18 16
Monitoring and control of
project 10 days Mon 11/12/18 Fri 11/23/18 17
Checking of quality 15 days Mon 11/26/18 Fri 12/14/18 18
Closure 1 day Mon 12/17/18 Mon 12/17/18 19

Evaluation of project 15 days Tue 12/18/18 Mon 1/7/19 20
Areas of modification 10 days Tue 1/8/19 Mon 1/21/19 21
P3. Producing WBS and a Gantt chart to provide time-frames and stages for completion.
WBS Chart-

The term WBS chart is referred to as work break down structure in which the work
elements that are critical of a project that is known as tasks are illustrated in order to portray their
relationship to each other and also to project as a whole (Björkman and Welch, 2015).
Gantt chart-
As comparing to WBS chart, this chart helps in defining the flow of activities in a project
(Barnes and Adam, 2018). It shows all the activities that are being placed on bar chart in order,
right from left hand in terms of following precedence rules. Thus, Gantt chart is a tool that is
being used by project manager to analyse the estimated time that can be taken to complete the
activities or the project (Taylor, 2017).
9

LO 2
P4. Carrying out small scale research by applying qualitative and quantitative research methods
appropriate for meeting project aims. (RM)
Research Philosophy- This is a vast topic that deals with source, nature and
development of knowledge (Bratton and Gold, 2017). It is the belief about the ways where data
about process has to be collected. Later it should be analysed and also used in process. It is an
important element for those who are seeking for academic positions. It is a summary of research
experience and also interests that includes endeavours of past, present and future. It can be
Positivism or interpretivism. Positivism are highly structured and depends on quantifiable
observations that leads in analyses that are statistical (Shiri, 2014). Interpretivism involves the
researcher in order to interpret elements. Thus, the project manager of Caffe Nero uses
interpretivism research philosophy.
Research Approach- It is the plan that involves various steps of detailed method
included in collecting data (Brewster, Chung and Sparrow, 2016). The connection of hypotheses
10

is main point of distinctive between both deductive and inductive approaches. Further, deductive
approach is followed when the dissertation is needed to be confirmed or rejective during the
process of research. While, inductive research approach is does not involve any type of
formulation of hypotheses. Thus, Inductive research approach has been adopted by the project
manager of cited company.
Research Design- This is designed as a plan that is general that defines about what
should be done in order to answer the research question (Shaikh, 2015). This can be divided into
two groups that includes Exploratory Research and Conclusive research. Exploratory research
main purpose is to explore specific aspects of research area. Rather than providing final and
conclusive answers for questions in research. The other research design that is conclusive is
mainly applied in order to generate findings that are useful for concluding or decision making.
Thus, Caffe Nero adopts the Exploratory research design for designing a particular plan.
Data Collection- It is the process that helps in collecting information from all the sources
that are relevant for finding answers to the problem related to research (Marchington, Wilkinson,
Donnelly and Kynighou, 2016). Further, it is divided into two methods that includes primary and
secondary data collection. Primary data is collected with help of observation, interviews
questionnaires, etc. in addition to this, secondary data is one which is published already in books,
newspapers, magazines, journals, online portals etc. Thus, project manager uses both methods of
collecting data.
Sampling- This technique is divided into two categories as probability and non
probability (Marchington, 2015). Thus, in probability sampling, each member of a population
has a non zero chance of participating. The core of sampling technique is Randomisation. While,
in non probability sampling, the group members are selected non-randomly, therefore in non
probability sampling only limited members have a chance to participate. Therefore, project
manager of Caffe Nero uses probability technique of sampling. There involved 25 members.
Data analysis- there are two types of data analysis that is qualitative and quantitative. In
qualitative analysis of data, the researchers uses interviews, focus groups or experiments (J.
Hurn, 2014). On the other hand, quantitative data analysis involves critical analysis and also
interpretation of figures and numbers behind the main findings. These methods also includes
discussion about common patterns and controversies within secondary data that is related
directly to research areas. Thus, qualitative data analysis has been used by the stated company.
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Ethical Consideration- This is one of the most critical part involved in research. Thus,
the project manager of a company will have to expand their discussions in order to address
ethical considerations (Brewster, Smale and Mayrhofer, 2017).
LO 3
P5. Analysing research and data using appropriate tools and techniques. (DA)
Theme 1 : Number of competitors incresed due to globalisation.
1. Is there an increase in number of competitors of Caffe Nero due to globalisation? Frequency
Yes 18
No 7
Interpretation : From the above analysis, it has been interpreted that about 10 members
in the company said yes and 7 members ignored when they were asked the question about
increased in number of competitors of Caffe Nero were due to globalisation. Thus, from this
survey it has been concluded that globalisation has a great impact in increasing the number of
competitors. The competition is related to cost of products and services. Thus, when company
produces with less cost and sells cheaper, they will be able in order to increase their market
share.
Theme 2: Level of competition increased as due to globalisation.
12
18
7
Yes
No

2. Has the level of competition been increased due to globalisation? Frequency
Strongly agree 8
Agree 4
Strongly disagree 7
Disagree 6
Interpretation: From the above figure, it has been analysed that globalisation increases
the level of competition for which they survey found 8 members who strongly agree, 4 members
agreeing, 7 members strongly disagreeing and 6 members disagreeing. Thus, in order to enter
into large markets the cited company will have to experience higher demand for the products
offered by them.
Theme 3: Globalisation increased difficulty in forecasting demand.
3. Does globalisation have increased difficulty in forecasting demand for the
products of Caffe Nero? Frequency
Yes 10
No 9
Maybe 6
13
Strongly agree Agree Strongly disagree Disagree
0
1
2
3
4
5
6
7
8
9 8
4
7
6
Column B

Interpretation: With the help of the above figure, it has been analysed that 10 members
in the group of 25 said yes and 9 members said no for increased difficulty in forecasting demand
due to globalisation. While remaining 6 members showed the possibilities of both yes and no.
Thus, from this survey it has been concluded that Globalisation has affected the market and also
the environment of Caffe Nero to a large extent.
Theme 4: Unpredictable changes in purchasing pattern caused by globalisation.
4. Does globalisation have caused unpredictable changes in purchasing patterns of
customers? Frequency
Yes 20
No 3
Not at all 2
14
Yes
No
Maybe
0 2 4 6 8 10 12
10
9
6
Column B

Interpretation: From above pie diagram, it has been analysed that 20 members out of 25
said yes, 3 members said no and 2 of them totally disagree when asked them about globalisation
causing unpredictable changes in purchasing pattern. Thus, it has become the major factor
affecting the patterns of consumers taste. Because due to that new products are promoted in
market that affects the taste and preferences in terms of old ones.
Theme 5: Cost of business operations increased because of globalisation.
5. The cost of business operations has been increased due to globalisation? Frequency
Yes 15
No 10
15
20
3
2
Yes
No
Not at all

Interpretation: Thus, the survey regarding globalisation increases the cost of business
shows the interpretation that 15 members agreed to this and they actually think that cost of
operations performed in business is affected due to globalisation. Thus, in terms of this, 10
members were also there those were against 15 members who agreed.
Theme 6: Trends influencing life of business.
6. Is there any other trends that influence the life of business other than
globalisation? Frequency
Yes 10
No 15
Don't know 0
16
Yes No
0
2
4
6
8
10
12
14
16 15
10Frequency
Yes
No
Don't know
0 2 4 6 8 10 12 14 16
10
15
0
Frequency

Interpretation: The survey that was undertaken in order to know that members of Caffe
Nero thinks regarding trends that increase the life of business. According to this survey, it was
analysed that 10 members were there who were saying yes to this question, but there were 15
members against them who refused and said that globalisation is the only trend that influences
life of business. And actually it has been concluded in this way only.
Theme 7: Aspects of globalisation affecting brands.
7. What aspects of globalisation does the number of growing brands affect? Frequency
Increase in spending 15
Decrease in spending 10
Interpretation: The above figure indicates that increase in spending is the main aspect
that affects the brand that are growing in numbers. And 15 members out of 25 agreed to this,
while 10 members disagreed because they think that there are many other aspects that affects the
brand which mostly includes competition, high quality product at low price etc.
P6. Communicating appropriate recommendations as a result of research in drawing valid
conclusions.
Thus, it has been concluded that globalisation has a great impact on human resource
management of the cited company. Further, to analyse the actual impact of globalisation survey
has been conducted with the members that were involved in the research process. Due to this
17
15
10
Increase in spending
Decrease in
spending

survey, it has been found that many respondents were enjoying trend of globalisation and many
were against it. It has also been analysed that globalisation has an impact on increasing the price
of the product. The company that has been stated in this assignment as Caffe Nero has must
follow various recommendations that may help them in facing the competition in market which
they have to face due to globalisation.
Recommendations
 They must have greater importance on training. As it tends to be focused on needs and
professional competencies of groups of employees within Caffe Nero.
 Professional development also plays important role in acquiring skills and knowledge
that will help in maintaining connection and relation between employees that later leads
in achieving high profit.
 The company that has been considered as Caffe Nero must hire employees from different
culture, languages or backgrounds. This will help the company in terms of trading in
different countries.
 They must also diversify the recruitment, as every company are interacting with
customers and stakeholders from various cultures, languages and social background. This
will help them in recognizing the value to have people as a staff that the customers feel
free to communicate.
 There is also a need to understand and apply laws of different jurisdiction to particular
business. Thus, to understand these laws becomes very much important to the cited
company as any type of breach will have impact not only on finance available in business
but also its reputation in serious manner.
 They must also understand the effects of globalisation on human resource management so
that it help managers to equip better for increasingly global business environment.
 A new member that wishes to upgrade its economy must find ways for deepening its
involvement in the globalization process. It can successfully do it by finding its specific
niche, by investing in infrastructures, by promoting its export‐oriented industries and by
encouraging the creativity, innovative and entrepreneurship drives of its people.
18

LO 4
P7. Reflecting on value of undertaking research in order to meet stated objectives and own
learning and performance.
With help of the research that has been undertaken, I have learned about globalisation
deeply. This research also helped me in building my knowledge and skills in terms of
overcoming the impact that has been faced by the company that has been cited. Thus,
questionnaire has also been prepared that brings out the thinking of respondants. Various
questions were asked and they gave appropriate answers from which it was easy for me to
analyse about the impact of globalisation.
I also analysed the importance of globalisation on HRM. Thus, globalisation helps
customers to meet the product they actually want at more competitive prices. Thus, it also helps
in reducing international barriers between countries that leads in fostering relation among
nations. Furthermore, I also learned from this survey that company gets access to wider markets
that further gives scope to future developments of the company.
In addition to this, this research regarding globalisation impacting Caffe Nero also helped
me in learning deeply about life cycle of a business. I came to know about thinking of
respondents that differs accordingly. Further, I also learned deeply about the competition in
market which is due to globalisation. Questionnaire helped me in analysing data as this tools and
techniques helps in analysing the interpretation about the respondents regarding growth in the
cited company.
CONCLUSION
Thus, from the above report it has been concluded that Globalisation plays crucial role in
affecting human resource management of Caffe Nero. Furthermore, it has also been analysed the
data by using different tools and techniques. In addition to this, questionnaire has also been
prepared that helps in interpreting survey about the members that are involved in Caffe Nero.
With help of this survey, it has been summarised that globalisation affects the cost of operations
that has been taken in business that directly leads in increasing competition.
19

REFERENCES
Books and Journal
Agarwal, S. and Al Qouyatahi, K.M.S., 2018. HRM Challenges in the Age of
Globalisation. INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES. 10(2).
pp.89-98.
Anderson, W. and Morrison, S., 2018. Growing Interaction of Human Factor in an Era of
Globalisation. Canadian Journal of Applied Science and Technology. 5(2).
Barnes, E. and Adam, C., 2018. The Importance of Human Resources in a Globalised Economy:
A Conceptual Framework. Canadian Journal of Applied Science and Technology. 5(2).
Björkman, I. and Welch, D., 2015. Framing the field of international human resource
management research. The International Journal of Human Resource Management. 26(2).
pp.136-150.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C., Chung, C. and Sparrow, P., 2016. Globalizing human resource management.
Routledge.
Brewster, C., Smale, A. and Mayrhofer, W., 2017. Globalisation and human resource
management. A Research Agenda for Human Resource Management, p.201.
J. Hurn, B., 2014. The challenges facing international HRM in an increasingly globalised
environment. Industrial and commercial training. 46(7). pp.371-378.
Marchington, M., 2015. Human resource management (HRM): Too busy looking up to see where
it is going longer term?. Human Resource Management Review. 25(2). pp.176-187.
Marchington, M., Wilkinson, A., Donnelly, R. and Kynighou, A., 2016. Human resource
management at work. Kogan Page Publishers.
Shaikh, M.J., 2015. HRM Issues in Emerging Economies. The Business & Management Review.
5(4). p.246.
Shiri, S., 2014. Impact of Globalisation-Integration And Transformation of Hr as A Strategic
Partner in Business Operations. Global Journal For Research Analysis. 3(7). pp.193-195.
Taylor, S., 2017. Contemporary issues in human resource management. Kogan Page Publishers.
Wilton, N., 2016. An introduction to human resource management. Sage.
Online
20

GLOBALISATION & HRM. 2013. [Online] Available through:
<https://spiritofhr.wordpress.com/globalisation-hrm/>
UK coffee shops. 2018. [Online] Available through: <https://www.bbc.com/news/business-
41251451>
Appendix 1
21

1. Is there an increase in number of competitors of Caffe Nero due to globalisation?
 Yes
 No
2. Has the level of competition been increased due to globalisation?
 Strongly agree
 Agree
 Strongly disagree
 Disagree
3. Does globalisation have increased difficulty in forecasting demand for the products of Caffe
Nero?
 Yes
 No
 Maybe
4. Does globalisation have caused unpredictable changes in purchasing patterns of customers?
 Yes
 No
 Not at all
5. The cost of business operations has been increased due to globalisation?
 Yes
 No
6. Is there any other trends that influence the life of business other than globalisation?
 Yes
 No
 Don't know
7. What aspects of globalisation does the number of growing brands affect?
 Increase in spending
 Decrease in spending
Appendix 2
22

Template for evidence collection to
be attached with the report by the
learner:
Project Logbook for the chosen
organisation:
Name of the learner: Name of the Supervisor:
Project Title: Managing successful
business
Date:
Update of weekly research/ tasks
achieved (Account for a minimum of
six weeks with dates)
What have you completed?
Did you fulfil Task requirements?
Are you on track and within
deadlines set?
Did you need to make any changes
to your project management
plan?
Comments
Analysis of the impact of
Globalisation on Human
resource management within
Caffe Nero.
Yes
Yes
Use time in data collection.
Any risks and / or issues identified?
 Did you identify risks/issues
with a lack of skills required
for undertaking research
tasks?
 Did you identify any additional
risks/issues that have an
impact on the project
I have identified lack of
communication skills that was
required in order to undertake
research.
I identified that it was not easy
to undertake research and
surveys related to employees.

management plan?
Problems encountered
 What barriers did you face? How did you overcome them?
I was not able to find the quality
and quantity information.
I tried to search the information
in wide manner on internet.
New Ideas and change of project
direction
I should focus on utilising internet for
collecting data.
What Have I learnt about myself this
week?
 How did I feel when I had to
deal with tasks/problems?
 Did I find it useful to complete
the tasks?
 How well have I performed?
What did I contribute?
 What can I improve on next
week?
 How might this learning apply
in the future?
I have good research skills that
lead me in achieving every task
of the project easily.
Yes
I performed excellent. I have to
give my enough time to
complete this tasks.
To fulfil the objective in limited
time and find quality
information.
This will help me in conducting
research on new and various
topics easily
Tasks planned for next week
 Which tasks are priority?
Developing aims and objectives
Yes