Impact on Same Organisational Performance Assignment

RESEARCH PROJECT

Table of Contents
TOPIC: Significance of employee retention and impact on same organisational performance.
................................................................................................................................................1
CHAPTER 1: INTRODUCTION....................................................................................................1
1.1 Formulate and record possible research project outline specifications............................1
1.2 Factors that contribute to the process of research project selection.................................2
1.4 Produce a research project specification..........................................................................2
1.5 Provide an appropriate plan and procedures for the agreed research specification.........3
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
1.3 Critical review of Key References based on the Literature Review................................4
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................7
2.1 Resources efficiently to the research question or hypothesis...........................................7
2.2 Proposed research investigation in accordance with the agreed specification and
procedures...............................................................................................................................9
CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION ........................................12
2.3 Record and collate relevant data where appropriate.......................................................12
3.1Use appropriate research evaluation techniques..............................................................23
3.2 Interpret and analyse the results in terms of the original research specification............23
CHAPTER 4: CONCLUSION, RECOMMENDATIONS AND ANTICIPATED LIMITATIONS
........................................................................................................................................................24
3.3 Make recommendations and justify areas for further consideration..............................24
CONCLUSION..............................................................................................................................24
REFERENCES .............................................................................................................................25

TOPIC: Significance of employee retention and impact on same organisational performance.
CHAPTER 1: INTRODUCTION
1.1 Formulate and record possible research project outline specifications
Introduction
Employee retention is explained as an ability of company to sustain its staff. It is related
to different practices and policies which let staff members stick to company for long time period.
The main objective of an organization is to keep talented staff and minimizing turnover through
fostering positive working environment in order to promote engagement, providing competitive
benefits, appreciation to staff members and give them healthy work- life balance. In addition to
this, employers are mainly interest in sustaining the staff members at the time of low
employment as well as heightened the competition for talent. To retain the staff, company use
human resource technology for hiring, on boarding, recognizing the employees and provide them
benefits such as financial and physical wellness programs.
Background of research
Employee retention refers to process under which staff members are encouraged to
remain within company for long time period. Retention strategies aids an organization to give
better employee communication to make improvement in commitment and also increase
workforce support for corporate initiatives (Aguenza and Som, 2018.). The employee retention
is necessary for developing productive, committed and healthy workforce. In order to retain the
staff members, there is a need to employer to enhance motivation of employees and provide them
healthy working environment in a better way. Hilton is American multinational hospitality firm
that manage as well as franchise wide portfolio of resorts and hotels. The management of Hilton
hotel deal and communicate with its employee in positive manner so that they can be motivated.
They provide training to employees to enhance their knowledge and core competencies so that
they can be able to perform in better manner. It develops positive impact on performance level of
Hilton hotel.
Statement of research problem
This research is based on the significance of employee retention and its impact over the
performance of an organization. Employee retention is wider area concept and it is related to
sustain employees for long period of time at workplace. The organization face some challenges
1

to retain its talented and valuable staff. To determine the retention related issues, this research
needs to be conducted in proper manner. On the other hand, while conducting an investigation,
time and cost related issues are faced through researcher.
Scope of research
This research is conducted to analyses importance of employee retention in an
organization and its main impact on organizational performance. This study generate interest
from broader perspective of the employee retention and its effect on level of Hilton hotel.
Research Aim
“To determine the significance of employee retention and its impact over the performance
of an organization” A study on Hilton Hotel.
Research Objectives
 To analyse concept of employee retention.
 To determine different factors that improve employee retention within Hilton hotel.
 To examine significance of employee retention on performance of Hilton hotel.
1.2 Factors that contribute to the process of research project selection
Rationale for topic selection
Research is very much important for an organisation to deal in effective manner to deal in
positive way to get desirable outcomes (Ahammad and et. al., 2016). To conduct that research
organisation to reap out the results regarding importance of employee retention and their
importance in organisational goals and objectives to remain always competitive in marketplace.
So research is very much important to give best products and services to ultimate employees so
that it can give their best to reach at desirable goals and objectives.
1.4 Produce a research project specification
Research Questions
 What is employee retention?
 What are the different factors that develop employee retention within Hilton hotel?
 What is significance of employee retention on performance of Hilton hotel?
1.5 Provide an appropriate plan and procedures for the agreed research specification
Week Week Week Week Week Week Week Week Week
2

1 2 3 4 5 6 7 8 9
Introductio
n
Literature
review
Research
methodolo
gy
Data
collection,
Analysis &
Interpretati
on
Conclusion
3

CHAPTER 2: LITERATURE REVIEW
Literature review refers to comprehensive summary to past investigation on topic. It is written
overview of the main writings and some of the other sources on chosen topic. It gives proper
explanation, summary as well as evaluation of the each sources. This part of research has been
conducted through using secondary sources for an instance books, journals, articles and internet
sources.
1.3 Critical review of Key References based on the Literature Review
Concept of employee retention
As per opinion of E.M. Rawes, (2019) it has been stated that employee retention is
overall ability or strategy of company to sustain its trained employees and maintain lower
turnover. Firm is able to attain this through adopting different employee retention related
programs. It is one of main focus of human resource functions. Under this, company give the
efforts to maintain working environment that support current staff within an organization. It is an
act of keeping the staff members. The employee retention consists systematic effort through a
company to develop environment that address requirements of employees so that they can stay
for long period of time. Every company spend more on attracting best talent. Staff contribute
towards success of firm and these contributions impact directly bottom line of business.
Employees which stay within firm for long time period contribute effectively and they are the
internal part of an organization.
Each company needs stable and efficient human resourced to work in an effective manner
(Aruna and Anitha, 2015). In context to assure stability of workforce, there is a need to top
management to certain the measures which will make workplace attractive and pleasing. On the
other hand, working situation impact on retention of employees. If the working environment of
an organization will not be positive, then there will be negative impact developed on people and
they will not sustain at workplace. So, it is necessary for management to focus on providing the
positive working environment to employees and enhance their motivational level.
Different factors through which employee retention can be improved within Hilton hotel
As per viewpoint of Gretchen Smitson (2019), employee retention is systematic effort
through managers to encourage current staff to sustain at the workplace for long period of time..
4

It is effort through Hilton hotel can maintain working environment that support present staff in
remaining with firm. There are some of the different factors which affect employee retention:
Training- It is one of the most significant way to enhance moral of employees. Company
provide training to employees so that their skills and knowledge can be enhanced in proper
manner and they can able to perform effectively. Training is main key retention factors for the
staff members. The manager of Hilton hotel provide training to employees so that their
capabilities can be enhanced. It helps in increasing performance level of employees and they will
sustain for long period of time at workplace.
Career development- It is a main part of employee development program. In this,
employees not only feel that employer investing on them but aids to manage people in many
different aspects . Job flexibility with embracing career is necessary incentive for all the staff
members. The career development helps in motivate employees and provide them job securities
in better manner.
Communication- Positive communication helps in improve the employee identification
and develop trust culture. Communication is an effective way to develop relationship among
employer and employees. Management of Hilton hotel communicate with employees, listen their
issues and find out appropriate solutions. It helps in enhance their motivational level in
significant way and they will retain at workplace for long period of time.
Significance of employee retention on performance of Hilton hotel
As per view point of Ankur Tandon, (2019) retention of motivated and positive employee
is necessary for success of business. High turnover enhance expenses and develop negative affect
on morale of a company. In context to this, Hilton hotel execute the employee retention program
to assure that important employees are remain employees while maintaining as well as balancing
the performance level and productivity. The employee retention develops positive impact on
performance of Hilton hotel. There are some significances of employee’s retention on Hilton
performance mention below:
Enhance morale- Motivation is a necessary factor that helps in enhance morale of
employees towards attaining goals. The management of Hilton hotel needs to develop positive
relation with its employees and provide the positive working environment. It will help in retain
employees at workplace for long time period and performance of hotel will be positively
impacted.
5

Performance and Productivity Maintenance- Under this, employee retention practices
helpful in support productivity of business. In this manner, employee retention is helpful in
maintaining the performance as well as productivity of Hilton hotel.
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CHAPTER 3: RESEARCH METHODOLOGY
2.1 Resources efficiently to the research question or hypothesis
Research Methodology:
Research methodology is a systematic set of activities for conducting research.
Sociologist conduct various kinds of research in which quantitative and qualitative are very
much important. There are some important parts that come under the researcher methodology
and plays very important role in achieving organisational goals and objectives that are as
follows:
Research design:
It is considered one of most important part of research methodology and it is a kind of
systematic and scientific analysis perform through the finding some most important elements to
get effective results in proper way (Cascio, 2014.). Research design is a continuous process that
helps to reap out important results in organisational growth and enhancement. It executes in two
ways that are explanatory and evaluation kind of research. In that research descriptive kind of
research should be conducted.
Research approach:
Research approach is one of most important part of organisation to get fruitful outcomes
while conducting research and analysis to reap out important outcomes in positive way. Research
approach in which consist of several steps that are process analysis, collection of data and
statistics and many more concerned about it. It divides into two parts that are collection of data
and reasoning of it.
Data collection:
There are two kinds of data collection which consist of primary and secondary kind of
research that are as follows;
Primary research:
This is one of most important kind of research in which data and information is totally
new and current. That kind of research should be conduct independently and helps in reap out
important results in positive way. With help of this research techniques organisation can be
directly communicate with the participants at any public places such as market, cafes and other
places to deal in effective manner. In primary research various kinds of methods used that are
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interview, questionnaire and face to face information collection etc.. in that report with help of
questionnaire data should be collected.
Secondary research:
It is an opposite side of primary research in which knowledge and information should be
collected on basis of information that already available in market and reap out important results
out of it so that necessary results can be achieve by organisation. With help of secondary
research organisation can deal in effective manner and it is cheap source to conduct in proper
way. The main advantage of this research that it easily done in less time with less cost to reach at
desirable goals and objectives in proper way. In sources of secondary research consist of
knowledge and information from papers, articles and other sources that helps in evaluating
greater results in particular research.
Quantitative: This refers as the investigation which is more focused towards
accumulating and examining to determine data as well as generalize results from the sample of
population. It may be gathered through various manner such as surveys, observation and so on.
In this form of research data can be accumulated as well as evaluated into numerical form like
percentages, statistical and many more (Mahal, 2012). The aim of this research is to ascertain
problems by generating numerical information which can be transformed into fundamental
statistics. Also, it is utilised to gather data such as attitudes, opinions to generalise results within
large sample population.
Qualitative: This is considered as the research which is used to gather and measure data
in depth. It is the process to collect non numeric information which cannot represent and measure
in statistical form. This research is more concerned in acquiring more informative investigation.
Method for collecting this particular research are direct observation, content analysis and so on.
It is conducted with the intent to know about underlying perceptions, reasons and many more.
In that research qualitative research should be conducted by researcher to get important
results and insights for proper results.
Sampling:
Sampling is one of most important aspect for an organisation to deal in effective manner
by collecting data and information in proper manner. Sample is a process to choose randomly
from large no. of people by using various tools and techniques. It proved helpful in solving
complex problems by saving time and cost in effective manner. Lots of methods and techniques
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are very much crucial for organisation to deal with dynamic environment by voluntary sampling,
quota sampling and other factors. Various kinds of sampling techniques help in evaluation of
results in effective manner.
Sample size:
Sample size is a act to choose no. of various observations in a statistical sample
(Mohlala, Goldman and Goosen, 2012.). The sample size potential for reap out important
results and insights in organisational growth and enhancement. The sample size for that report is
30 respondents.
Questionnaire:
Questionnaire is one of most important aspect for an organisation to gather important
knowledge and information by asking relevant questions from respondents. In context of
organisation it is very much potential to know the reply of people that they understand about
employee retention and their importance in organisational growth and enhancement.
2.2 Proposed research investigation in accordance with the agreed specification and procedures
QUESTIONNAIRE
Name:
Age:
Gender:
Contact no.:
Q1) Do you have knowledge about employee retention?
a) Yes
b) No
Q2) Does employee retention develops positive impact on performance of company?
a) Yes
b) No
Q3) What is the importance of employee retention on overall performance of Hilton
Hotel?
a) Cost effective
b) Enhance motivation
c) Increase productivity
9

Q4) What are the different factors which impact employee retention within Hilton hotel?
a) Working environment
b) Employee motivation
c) Training
Q5) What are the different employee retention strategies Hilton hotel can use to sustain
employee for long time period?
a) Job securities
b) Management support
c) Rewards and recognition
Q6) What are the different ways to improve employee retention in an organisation?
a) Employee compensation
b) Training and development
c) Work- life balance
Q7) What are the motivation techniques used by company for retaining employees long
period of time?
a) Communicate positively
b) Train and Mentor
c) Be transparent
Q8) Does motivated employees help an organisation by increasing its sales and
profitability?
a) Yes
b) No
Q9) What are the various retention tools Hilton can use for employee retention?
a) Employee surveys
b) Exit interviews
c) Employee retention consultants
Q10) What is the negative impact of poor employee retention on organisational
performance?
a) Loss of company knowledge
b) Regaining efficiency
c) Reduce productivity
10

Q11) Recommend some ways through which company can gain competitive advantage at
marketplace.
11

CHAPTER 4: DATA FINDINGS, ANALYSIS AND DISCUSSION
2.3 Record and collate relevant data where appropriate
DATA SHEET
Q1) Do you have knowledge about employee retention? Frequency
a) Yes 26
b) No 4
Q2) Does employee retention develops positive impact on
performance of company?
Frequency
a) Yes 22
b) No 8
Q3) What is the importance of employee retention on overall
performance of Hilton Hotel?
Frequency
a) Cost effective 7
b) Enhance motivation 12
c) Increase productivity 11
Q4) What are the different factors which impact employee
retention within Hilton hotel?
Frequency
a) Working environment 10
b) Employee motivation 6
c) Training 14
Q5) What are the different employee retention strategies Hilton
hotel can use to sustain employee for long time period?
Frequency
a) Job securities 8
b) Management support 10
c) Rewards and recognition 12
12

Q6) What are the different ways to improve employee retention in
an organisation?
Frequency
a) Employee compensation 15
b) Training and development 7
c) Work- life balance 8
Q7) What are the motivation techniques used by company for
retaining employees long long period of time?
Frequency
a) Communicate positively 10
b) Train and Mentor 6
c) Be transparent 14
Q8) Does motivated employees help an organisation by increasing
its sales and profitability?
Frequency
a) Yes 18
b) No 12
Q9) What are the various retention tools Hilton can use for
employee retention?
Frequency
a) Employee surveys 13
b) Exit interviews 10
c) Employee retention consultants 7
Q10) What is the negative impact of poor employee retention on
organisational performance?
Frequency
a) Loss of company knowledge 9
b) Regaining efficiency 5
c) Reduce productivity 16
13

THEME 1: Knowledge about employee retention
Q1) Do you have knowledge about employee retention? Frequency
a) Yes 26
b) No 4
Interpretation: From the above graph, it has been interpreted that there are 26 respondents
which aware about employee retention concept in better way. 4 respondents do not have
knowledge about it.
THEME 2: Employee retention develops positive impact on performance of company
Q2) Does employee retention develops positive impact on
performance of company?
Frequency
a) Yes 22
b) No 8
14
a) Yes b) No
0
5
10
15
20
25
30 26
4
Column B

Interpretation: On the basis of opinion of 22 respondents that employee retention develops the
positive affect on performance level of company as employees enhance motivation level of staff
On the other hand, there are 8 respondents which disagree with this.
THEME 3: Importance of employee retention on overall performance
Q3) What is the importance of employee retention on overall
performance of Hilton Hotel?
Frequency
a) Cost effective 7
b) Enhance motivation 12
c) Increase productivity 11
15
a) Yes b) No
0
5
10
15
20
25 22
8
Column B

Interpretation: The retention of employee at workplace develop positive impact on business.
There are 7 respondents which said that main importance of employee retention is to cost
effective because from the employee retention, company can get benefited. 12 respondents said
that employee retention helps in enhance motivational level of employees and they will work
towards attaining set objectives. There are 11 respondents and according to them main
importance of employee retention is to increase performance and productivity of business at
marketplace.
THEME 4: Factors which impact employee retention within Hilton hotel
Q4) What are the different factors which impact employee
retention within Hilton hotel?
Frequency
a) Working environment 10
b) Employee motivation 6
c) Training 14
16
a) Cost effective b) Enhance motivation c) Increase productivity
0
2
4
6
8
10
12
7
12
11
Column B

Interpretation: The employee retention gets impacted through various factors. According to 10
respondents that working environment is a main factor because if company will develop the
positive working environment at workplace then it will impact positively. On the basis of 6
respondent’s employee motivation is main factor because motivated employees focus on
attaining the set goal of company. 14 respondents said that training helps in enhance skills and
employees and through this factor they retain in company for long time.
THEME 5: Various employee retention strategies Hilton hotel can use to sustain employee
Q5) What are the various employee retention strategies Hilton hotel
can use to sustain employee for long time period?
Frequency
a) Job securities 8
b) Management support 10
c) Rewards and recognition 12
17
a) Working environment
b) Employee motivation
c) Training
0
2
4
6
8
10
12
14
10
6
14
Column B

Interpretation: Hilton hotel is a large brand name and for sustain employees, it uses different
retention strategies. There are 8 respondents which said that job security is main strategies to
retain employees. If the job of employee will be secure then it can work effectively. According to
10 respondent’s management support is necessary in performing the activities. There are 12
respondents and according to them rewards and recognition is an effective employee retention
strategy to retain staff.
THEME 6: Different ways to improve employee retention in an organisation
Q6) What are the different ways to improve employee retention in
an organisation?
Frequency
a) Employee compensation 15
b) Training and development 7
c) Work- life balance 8
18
a) Job securities
b) Management support
c) Rewards and recognition
0
2
4
6
8
10
12
8
10
12
Column B

Interpretation: The company should find effective ways to make improvement in employee
retention within workplace. There are 15 respondents which said that employee compensation
helps in retaining employee as company offer an attractive compensation packages such as
health benefits, salaries, bonus etc. There are 7 respondents and they said that training and
development program is beneficial because it helps in increase knowledge and skills of
employees. 8 respondents are agreeing with work- life balance.
THEME 7: Motivation techniques used by company for retaining employees
Q7) What are the motivation techniques used by company for
retaining employees long long period of time?
Frequency
a) Communicate positively 10
b) Train and Mentor 6
c) Be transparent 14
19
a) Employee compensation
b) Training and development
c) Work- life balance
0
2
4
6
8
10
12
14
16 15
7
8
Column B

Interpretation: Motivation helps in enhance performance level and productivity of employees.
10 respondents said that employer should communicate with its staff in positive manner so that
they can motivated. According to 6 respondents that train and mentor is significant motivation
techniques to retain employees. There are 14 respondents which said that management should be
transparent and share the opinions with employees to motivate them.
THEME 8: Motivated employees help an organisation by increasing its sales and
profitability
Q8) Does motivated employees help an organisation by increasing
its sales and profitability?
Frequency
a) Yes 18
b) No 12
20
a) Communicate positively
b) Train and Mentor
c) Be transparent
0
2
4
6
8
10
12
14
10
6
14
Column B

Interpretation: Motivation is an effective way to sustain employees for long time period. There
are 18 respondents said that motivated employees focus on complete the given task and attain set
objectives within set time period. It will help in enhance sales and profitability of business. There
are 12 respondents which disagree with this.
THEME 9: Various retention tools Hilton can use for employee retention
Q9) What are the various retention tools Hilton can use for
employee retention ?
Frequency
a) Employee surveys 13
b) Exit interviews 10
c) Employee retention consultants 7
21
a) Yes b) No
0
2
4
6
8
10
12
14
16
18
18
12
Column B

Interpretation: Hilton hotel use different retention tools to retain employees at workplace.
According to 13 respondents that by conduct the employee surveys, company can gain an insight
into satisfaction and motivation of employees. 10 respondents are agreeing with exist interviews
because it allow company to understand triggers of desire of employees to leave and aspect of
work. 7 respondents said that employee retention consultant can aid company in process of
sustaining staff members. They can provide suggestions to determine problems.
THEME 10: Negative impact of poor employee retention on organisational performance?
Q10) What is the negative impact of poor employee retention on
organisational performance?
Frequency
a) Loss of company knowledge 9
b) Regaining efficiency 5
c) Reduce productivity 16
22
a) Employee surveys
b) Exit interviews
c) Employee retention consultants
0
2
4
6
8
10
12
14 13
10
7
Column B

Interpretation: The poor employee retention develop negative impact on performance of
company. According to 9 respondents that loss of company knowledge will be impact because
when employees leave then they take valuable knowledge regarding customers and company
with them. 5 respondents are agree with regaining efficiency. In this, when employee resigns
then time is lost in recruiting new employee and provide them training. There are 16 respondents
which said that poor employee retention will impact on minimize productivity of company.
3.1Use appropriate research evaluation techniques
While conducting that research organisation have to meet with standards that set by an
organisation before conducting research and development. People makes mistake that they not
give reliable information that delivered by them that hinders self interest of an organisation to
get desirable outcomes.
3.2 Interpret and analyse the results in terms of the original research specification
This research is based on the retention of employees and its impact on performance level
of company. Retention of employees helpful in reduce the turnover of business. The main
importance of conducting this project is to know about the importance and benefits that company
gained through employee retention at workplace. It helps in provide the proper understanding as
well as knowledge regarding specific area.
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a) Loss of company knowledge
b) Regaining efficiency
c) Reduce productivity
0
2
4
6
8
10
12
14
16
9
5
16
Column B

CHAPTER 4: CONCLUSION, RECOMMENDATIONS AND
ANTICIPATED LIMITATIONS
3.3 Make recommendations and justify areas for further consideration.
From the above research report it has been recommended that organisation have to select
right kind of samples so that desirable results should be accomplish in context of organisation.
Organisation have to choose kinds of sampling techniques so that they can be able to collect
reliable sources and information in context of organisation. So organisation have to bring
effectiveness in their works and procedures so that right kind of outcome can be obtained from
right sources. For an organisation employees retention is very much important so that
organisation have to as per needs of them select best candidates and apply various motivational
forces to retain them.
Reflection
From the research report it has been summarised that at time of conducting research I be
learn lots of things and knowledge that proved helpful for me to understand importance of
employees. Some problems or issues also faced by me while collecting data and information
from respondents that they are not properly communicate. With lack of resources while
collecting right kind of information at time of conducting research that it hinders self interest of
objective behind conducting research in proper manner.
CONCLUSION
From the above report it has been summarised that organisation have to always take care
of their human resource as it is one of most precious assets of an organisation. It helps to reach at
organisational goals and objectives in proper way. With help of employee retention organisation
can gain competitive advantage that are very much important for an organisation to reach at
desirable outcomes in positive way.
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REFERENCES
Books and journals:
Aguenza, B.B. and Som, A.P.M., 2018. Motivational factors of employee retention and
engagement in organizations. IJAME.
Ahammad, M. F., and et.al ., 2016. Knowledge transfer and cross-border acquisition
performance: The impact of cultural distance and employee retention. International
business review. 25(1). pp.66-75.
Aruna, M. and Anitha, J., 2015. Employee retention enablers: Generation Y employees. SCMS
Journal of Indian Management. 12(3). p.94.
Cascio, W.F., 2014. Leveraging employer branding, performance management and human
resource development to enhance employee retention.
Mahal, P.K., 2012. HR practices as determinants of organizational commitment and employee
retention. IUP Journal of Management Research. 11(4). p.37.
Mohlala, J., Goldman, G.A. and Goosen, X., 2012. Employee retention within the information
technology division of a South African bank. SA Journal of Human Resource
Management. 10(2). pp.1-11.
Paillé, P., 2013. Organizational citizenship behaviour and employee retention: how important are
turnover cognitions?. The International Journal of Human Resource Management.
24(4). pp.768-790.
Patel, P.C. and Conklin, B., 2012. Perceived Labor Productivity in Small Firms—The Effects of
High–Performance Work Systems and Group Culture through Employee Retention.
Entrepreneurship Theory and Practice. 36(2). pp.205-235.
Tanwar, K. and Prasad, A., 2016. Exploring the relationship between employer branding and
employee retention. Global Business Review. 17(3_suppl). pp.186S-206S.
Terera, S.R. and Ngirande, H., 2014. The impact of rewards on job satisfaction and employee
retention. Mediterranean Journal of Social Sciences. 5(1). p.481.
Vasquez, D., 2014. Employee retention for economic stabilization: A qualitative
phenomenological study in the hospitality sector. International Journal of Management,
Economics and Social Sciences. 3(1). pp.1-17.
Online:
Effective Employee Retention Strategies Every Company Must Follow 2019 [Online] Available
through<https://blog.mettl.com/talent-hub/5-effective-employee-retention-strategies-
every-company-must-follow>.
5 factors that affect employee retention 2019 [Online] Available
through<https://blog.bernieportal.com/5-factors-that-affect-employee-retention>.
The Definition of Employee Retention 2019 [Online] Available
through<https://bizfluent.com/info-8152703-definition-employee-retention.html>.
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