Management Theory and Problem Analysis in Imperial Hotel

Imperial Hotel Management.
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Review of the management Theory.............................................................................................3
Analysis of the Problem. ............................................................................................................5
Some proposals for resolution of the problem are suggested......................................................6
CONCLUSION ..............................................................................................................................7
REFERENCES................................................................................................................................9
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INTRODUCTION
Operating procedures are the guidelines and steps which are to be taken to enable a
business for its functioning. It determined the future course of action and the procedures which
are to be followed. Standard operating procedures are the basic steps by step description of the
routine work which are to be performed by the workers of the hotel. The objective of
establishing standard operating procedures is to carry out the routine work in a uniform manner
and also increasing the efficiency of the output (YONICA, 2020). The aim is also to reduce the
miscommunication that takes place among different workers. Poor operating and control
procedure adds on to the cost of the business. Operating and control procedures helps the
business in maintaining the standardized activities and also improves the quality because of
specialization. As per the case the problem is faced related to back staff which is not directly
seen by the customers but impact the functioning of the hotel. Due to non-compliance of
standard operating procedures by the staff and other issues the and because of that increasing
operating costs are a reason for concern. The diminishing motivation level of in-house staff was
also a concern for the hotel. The employee turnover is also a concern for the hotel and
management. In the further report management theory or model which is relative to the problem
will be discussed and analysis of that problem will be done. Lastly a solution or resolution of the
problems are being determined and suggested.
MAIN BODY
Review of the management Theory
The management theory relative to the problem of back of house staff is human relation
theory and theory X and theory Y.
Human relation theory says that if the employees and staff are happy then the give high
performance. Development and growth are the objective of every employee and staff and if they
get proper attention and encouragement then they tend to be satisfied and also not leave the
organization. To carry out human relation theory in case of hotel the mangers must have certain
skill sets such as:
Communication – The managers of the hotel should promote effective communication among
the staff members so that their concerns are addressed, and they get a feeling of belongingness.
Conflict resolution – Managers of The Imperial Hotel should be good at resolving the conflicts
of the staff that come from different cultures and background and should make the staff feel that
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