Importance of Induction Programme in Retail Industry: A Case Study of Marks & Spencer

Introduction to People,
Organisation and Management
Assessment 2

Table of Contents
• Introduction
• Aim and Objectives
• Background information
• Chosen industry
• Discussion of people management
• Theories in relation to people management
• Explanation of induction programme
• Importance of induction programme
• Considerations that should be undertaken by managers for designing their induction programme
• Implications
• Conclusion
• Recommendations
• References

Introduction
• Induction can be described as a practice of welcoming newly recruited
personnel in order to support them for adjusting to their roles as well
as working environment (Gerrevall, 2018).
• Chosen industry is retail industry whereby Marks & Spencer is
selected. This presentation delves an understanding about significance
of their induction programme.

Aims and Objectives
Main aim of this presentation is to evaluate the importance of induction programme and
identify main considerations while designing this programme in an organisation in
regards with retail industry
Objectives of this presentation are as follows:
• To have an understanding of varied people management theories
• To ascertain the importance of induction programme of Marks & Spencer
• To determine the considerations which are required to be undertaken by managers of
Marks & Spencer
• To analyse the implications of induction programme for providing recommendations.

Background information
• As per Marchant (2022), Induction process is often called as
socialization, onboarding or orientation process which involves
all the activities that helps in integrating new recruits at job.
• As per Kiwi (2021), Induction programme is helpful in saving
lots of money and time of managers at the time of assigning
tasks to new recruits. Initial interaction plays an important role
in reducing employee turnover in an effective manner.

Chosen Industry
• In respect to retail industry, it consists of massive number of personnel whereby induction process
is required to develop a better team of dedicated human workforce.
• Induction programme provides rejuvenating experience as well as train them to deal with varied
risks in regards with retail industry.
• Induction programme of Marks & Spencer create a warm welcome for their new recruits by
making them understanding about their practices and workshops.
• Managers of Marks & Spencer made their induction programme fun as well as engaging which
helps them to clarify their message.