Positive and Negative Aspects of Online and Offline Products and Services

Internet applications

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Compare and contrast between the positive and negative aspects of services and products
being sold online and offline..................................................................................................3
Manage several online accounts with usernames and passwords..........................................6
Various applications planned and developed by government to trace and track COVID-19
along with their function, applications, features and suitability.............................................9
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
INTRODUCTION
Internet is playing a crucial role in the way today all sector organisations are transforming
their activities and functions. Present report is based on the discussion of positive & negative

aspects of Products and services that are being sold offline and online mediums. It is very
common to observe that business organisations are managing several accounts with the help of
online mediums (Akalamkam and Mitra, 2018). Further with the COVID-19 pandemic
government across the world is planning to develop some track & trace apps across different
mobile platforms there is discussion about applications, features. Suitability according to
addition to value towards the society.
MAIN BODY
Compare and contrast between the positive and negative aspects of services and products being
sold online and offline
According to views points of Penelope Edwards, 2012 Internet is a very crucial part of
different business sectors. With changing time use of Internet has gained lot of popularity. In
today's modern era with changing technology internet is considered one of most popular aspects
that has to be considered to understand the pros and cons of online retail stores (Silva and
Goncalves, 2016). Such as with development of websites, online application like Amazon and
eBay there is need to understand the “brick and motor” approach that is used for plaining of
business functions. Below mentioned are pros and cons of products that are offered through
various online platforms:
Online Products Services
Pros
 Webstoers and online marketplace
are very helpful in ensuring trading.
 National and international reach:
Online channels provide access to
wide geographical reach to
customers. It helps in enhancement
of sales.
 There is need of less employees as
compared to physical stores.
 Easy to set up: It is easy to set
up online business as
compared to offline business.
There is no challenge of
setting up of a physical store.
 A website is designed online
services platform provides
better impression to their
consumers as they get more

 There is higher flexibility as a person
can work from anywhere and
customers can also access to store
remotely at any time of day.
 Online retail stores are not affected
by factors like bad traffic, weather,
high petrol prices, difficulty in
parking and customers posses easy
access to products.
confidence not focussing on
size of the venture.
 There are no bottlenecks of
long queues and thus
requirement of staff that leads
to higher business cost is
automatically reduced
(Guptaand Sethi, 2016).
Cons
 There is high competition as internet
has no constraints ion number of
competing business. Marketplaces
are selling directly to consumers that
is leading to superior buying power.
 The process of displaying products is
very time consuming as there is
need to write product description,
upload listing, take photographs as
compared to displaying of products
on shelves.
 There is less contact with consumers
as there is less loyalty people are
more loyal to local shops as
compared to faceless websites.
 There is high dependency on
hardware. So it can fail
anytime that can lead to
malfunctioning or disaster that
is affecting in form of loss of
sales and longer breakdown of
trust of customers.
Offline Products Services
Pros  There can be better quality tome of
shopping that is experienced by
consumers as they get variety of
 Instant decision can be made
by customers related to if they
are willing to avail the service