Hotel Internship Performance Evaluation

This document presents an internship performance evaluation for a student working as a front desk officer at Island Travel Inn. The mentor highlights the student's excellent performance in customer service, communication, and problem-solving, demonstrating the application of MBA knowledge. Areas for improvement include strengthening client relationships through face-to-face interactions. The report concludes with a positive recommendation for the student's employability in the hospitality industry.

RUNNING HEAD: INTERNSHIP PERFORMANCE: MENTOR’S EVALUATION. 1
Internship Performance: Mentor’s Evaluation
Student Name
Institution.
Professor

INTERNSHIP PERFORMANCE: MENTOR’S EVALUATION 2
Introduction
Island Travel Inn is a hotel located in Canada under the industry of hospitality and
management. The hotel aims at providing the best services to its customers, and therefore
candidates for an internship in this hotel have to do their best to make sure that they provide the
best services to the customers. This report evaluates the internship performance of a student
working as a front desk officer at island travel Inn.
Performance of the student
The performance of the student was excellent.as a front desk team supervisor, a post
which is a public figure of the organization, the student was able to offer the best by interacting
with the clients in a very satisfactory manner. The student was able to follow my instructions as a
mentor and fulfilled the expectations of the customers which was very impressing. The student
played a critical role in executing the guest services creating an exceptional experience for all the
guests in the organization. Working closely with the workplace peers and the mentor as well, the
student was able to deliver what was required by the enterprise. Also, the student was very
flexible and therefore, was able to adjust to the new environment very quickly. The student
showed a sense of responsibility and was very punctual, proactive and professional with the
matters of the organization.
Ability of the student to learn and apply MBA knowledge
The student was able to display courteous and prompt attitude to the guests visiting the
hotel. In a very significant way, the student learned how to handle the clients in the hotel,
knowing what the customers required and also effectively communicating with them. The
student learned how to solve problems of different levels affecting the clients which were very

INTERNSHIP PERFORMANCE: MENTOR’S EVALUATION 3
impressing. Application of MBA classes was in such a way that the student was able to set the
goals ahead adding much value to the firm. The student also showed an accurate understanding
of training systems, observation, shadow training and the roles of a front desk team.
Efforts in organization improvement
As a way of ensuring good working conditions and effectiveness, the student became part
of the team which came up with the culture of rewarding the workers for the work well done.
Rewards acted as a motivating factor making the workers in the organization deliver the best.
Improvement areas
The student should improve on the issue of knowing the clients on face to face basis.
Getting this experience will help the student to acquire the skills required in handling the
problems of the clients directly. It will also enable the student to understand the clients' attitudes
better.
Conclusion
I believe the internship was an excellent experience for the student being able to learn a
lot of things involving hospitality industry within a short span of time. The experience gathered
by the student is suitable for sustenance in the hospitality world. Therefore, I recommend that the
student is employable in any company in the hospitality industry.