Analyzing Management & Operations at M&S

This assignment delves into the management and operational strategies employed by Marks & Spencer (M&S). It examines both internal factors such as mission, objectives, financial policies, and employee relationships, as well as external factors like suppliers, competitors, and market intermediaries. The analysis aims to understand how these elements contribute to M&S's overall performance and success in the UK retail market.

MANAGEMENT
AND OPERATION

INTRODUCTION
Management and Operations consist important role to make successful results in systematic
manner. In this regard, different i promoted to achieve objectives and goals. Hence, manager and
leader both take important part to create effectiveness at workplace (Higuchi and Nec
Corporation, 2016). In this context, the current report discusses regarding M & S which
considered to be the best company in retail sector that is functioning in UK. They are provided
different kinds of products and services in different areas. With respect to this, current report
covers roles and responsibility of managers and leaders. Furthermore, it also includes theories
and models of approaches to operate systematic activities. In addition to this, it also determines
importance to the operation management that helps to create effective results at workplace.
TASK 1
LO 1
P1 Define and compare different roles and characteristics of the leader and manager
Leadership and management are considered to be most important functions of M & S which
create effective results at workplace. In this regard, leader set vision, aim, objectives, etc. and
determines roles to operate several activities. Hence, they are creating new things through they
will easily operate innovative results at workplace (Lindström, Källström and Kyösti, 2017).
Furthermore, management is the important element that helps to control and determines
functions of any business in a systematic group. In the group there are different principles and
rules to accomplish desired results at workplace. Hence, the chosen business will accomplish
their desired results. Following are certain differences exist that create impact on the business:
Basis Manager Leader
Meaning Manager of M & S determines their goals
and objectives to increase profits and
revenue. In this regard, systematic results
will be accomplished to operate several
activities in the company.
On the other hand, leaders
demonstrate their functions and
activities in the business to attain
desire results at workplace. With
the help of their effective roles and
responsibility they are setting new
aims and objectives at workplace.
Hence, unique results exist in M &
1

S.
Work and
performances
Manager of M & S work for the business
with innovative ideas and operations which
increase profits and revenue of the
company in systematic manner. This is
because, manager of the chosen company
attached with functioning and outcomes of
the enterprise.
Beside this, leaders of the selected
business follow rules and
regulations which they set to attain
desired results in systematic way.
Hence, results will be attain in
desired manner to develop creative
results and outcomes (Higuchi and
Nec Corporation, 2016).
Creation Manager of the selected enterprise require
make aims and objectives on which the
company need to regulate their systematic
performances. Goals and objectives
determines activities which need to be
accomplish in systematic way.
In addition to this, in the selected
enterprise, there are leaders
operate their functions and
activities to create brand image of
the company. In this context, aims
and objectives will be accomplish
in systematic manner which
inspire to the other business
members to attain targets
(Lindström, Källström and Kyösti,
2017).
Make
changes and
modifications
Managers of the selected business unit
require operate their functions and activities
to accept changes and develop their
functions in the business. it is the best way
which helps to refining the work system.
As results, it create better functioning to
attain goals and objectives at workplace.
Leaders are always determines
their functions and operations to
implement innovative functions
and operations in systematic way.
In this context, innovative results
will be taken which needed and
perform new activities at
workplace.
Capabilities
of risk taking
Manager of M & S need to undertake their
roles and responsibilities in systematic
manner. In this context, problems will be
In other words, leaders of the
chosen company require
implement new capabilities so that
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managed easily through determines
innovative results at workplace.
they can easily take risk to avoid
their issues and problems. Hence,
targets will be accomplish in
desired manner.
Goals Managers always try to accomplish their
desired results in systematic manner. In this
context, they need to create regular touch
with determines systematic manner. Hence,
different short terms of loans implemented
at workplace (Jäntti and Cater-Steel, 2017).
On the other hand, leaders need to
demonstrate roles and
responsibility to create innovative
functions at workplace. In this
context, long term objectives and
goals will be managed in
systematic manner at workplace.
Management
Approaches
Manager focuses on different aspects in
order to have sustainable development
within organisation. Decisions are being
taken by the managers in context to
planning, organising, coordinating and
controlling. Number of strategies are being
measured to meet the standards and ensure
about sustainable values.
Leaders focuses on promotion of
decisions that are taken by
managers. He focuses on
application of decisions so that
continuous development
opportunities in can be attained in
context to planning, organising,
controlling, etc.
LO2
P2 Role of leaders and function of manager which applied in M & S
In respect to develop creative and innovative results, there are different roles and
characteristics that played by manager and leader to develop more profits and revenue at
workplace. In respect to this, business will easily develop their targets in systematic manner. In
respect to accomplish desired aims and objectives of chosen business, leaders and managers need
to operate different functions and operations to determine creative results in the company
(Higuchi and Nec Corporation, 2016). Hence, in M & S there are different functions and
operations to create roles of managers and leaders with functions:
When the M & S need to make changes, leaders need to implement and concentrate on
the quality of leadership. Hence, they are require concentration on the goals and objectives which
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will be completed through operate different activities and task at workplace. With the help of
different activities, the company can create effective results at workplace. Through assign roles
and responsibility to the each person of the company, the chosen enterprise will easily complete
their targets in systematic way. It is the systematic approach which assists to set the activities and
attain proper results (Lindström, Källström and Kyösti, 2017).
In addition to his, when M & S wants to increase their new products and services in the
business, more functions and operations need to be implemented. Therefore, managers requires
set targets so that they will able to deliver creative results at workplace. In this regard, the chosen
business also able to lead their business members as per the business requirement (Guo, Sun and
Wang, 2014). Hence, it is the systematic approach through targets and goals can be achieve in
systematic manner. beside this, manage need to make their concentration on management of the
fund so that new activities will be played in the company that create proper development of the
products and services at workplace (Mohammadi, Soleymani and Mozafari, 2014). Hence, it can
be interpret that for implementing of the new products and services, the chosen company
requires more amount of fund so that targets and aims will be achieve in systematic manner.
Furthermore, in M & S there are many situations exists in which problems will be arises
due to high turnover. Therefore, the company need to make their concentration on the activities
which helps to reduce turnover of the company. In this way, goals and objectives of the chosen
company also operated in systematic manner that helps to set targets and results. In this way,
operations and functions will be implemented through recruitment and selection of the new
candidates. Therefore, proper direction will be given to the new members that take part to
accomplish effective results at workplace (Mendis, Muttaqi and Perera, 2014).
Moreover, the chosen company also need to make concentrate on the different elements
that are playing to increase profits and revenue in systematic manner. In this way, effective
functioning will be created that assists to set new targets in the market. With the help of the
setting targets and goals, systematic functioning will be develops at workplace that helps to make
more profits and revenue (Zheng, Jiao and Wang, 2014). Different activities also performed by
the manager that of M & S helps to attain their targets and aims in systematic manner.
P3 Theories and models of approaches
In respect to maintain effective results and outcomes, there are several functions and
operations that assist to accomplish desired results in systematic manner. In this context, M & S
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need to develop creative results that are important part of the company (Hong, Koo and Jeong,
2015). Different kinds of leadership styles used to develop quality and performances of each
activity at workplace. In addition to this, systematic process also used which included following
theories and models:
Situational leadership: Situational leadership is the process in which effective learning will
be develop and positive results will be created. In this regard, systematic functioning will be
develop at workplace that helps to leader and manager to perform their function and operations
in M & S. As results, according to the situation they are getting more attentive towards the goals
and objectives of the business. In addition to this, the company need to make changes
continuously that are needed to perform and create shape to the business operations and
outcomes. Leaders of the company requires that they can create their operations in systematic
manner that helps to demonstrate targets and goals as well. Furthermore, they are very attentive
towards the business activities in systematic manner (Park and Shin, 2014). One of key strength
of situational leadership is to have decisions according to different situations so that key outcome
can be attained. It is easy to comprehend, intuitively sensible and can be easily applied to
different contexts. On the other hand, weakness can be that there are only limited research
studies conducted to justify assumptions.
System leadership: Systematic leadership is the another facility that helps to perform
functions in different situation. In this regard, changes need to maintain that helps to attain
proper progress and functions. Every individual business could easily ascertain the different
activities that helps to face challenges in M & S in positive manner. therefore, business will
easily get their targets and aims to develop functions and operations. In order to cater
information regarding goals and objectives, it is the best way to attain overall profits and
revenue. In the systematic leadership style, more effective functioning will be considered that
assists to set several activities (Mahmud, Zahedi and Mahmud, 2017).
Contingency leadership: Contingency leadership style helps to develop effective and
systematic functions at workplace of M & S. In this kind of theory, leadership style used to
develop more systematic work performances in the business. Therefore, it is used to carry
different operations and outcomes for development of the targets and results. With the help of
contingency model, each member will participate to build relationship and attain overall profits
at workplace. Therefore, task structure, positional power, etc. elements are essentially develop
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which assists to create systematic work performances (Fayol, 2016). Along with this, it is also
used to develop and create results at workplace to make sure that their operations and smmoth
functioning will be develop at workplace.
TASK 2
LO 3
P4 Key approaches to operation management and role of leader
Operation management is the important activity that helps to M & S to create effectiveness
results. With this regard, there are different standards implemented which enhance revenue and
profits in systematic manner. In this context, there are different activities operated that enhances
profits (Loucks and Van Beek, 2017). There are following approaches implemented that played
by managers as their important role:
Six Sigmas: It is the important activity that helps to determines creative results at
workplace. It enhances performances of M & S to develop profits and revenue at workplace. In
this way, manager play role to create effectiveness and ascertain standards in systematic manner.
Beside this, leaders play role to distribute responsibility and roles to achieve targets (Hong, Koo
and Jeong, 2015).
Lean theory: Lean theory another important function that helps to operate systematic
results. It is the method which used to reduce waste material from M & S in their manufacturing
process. With this regard, manager needs to remove overburden and loads in systematic way.
leader of the chosen business need to set roles and responsibility to operate activities (Lindström,
Källström and Kyösti, 2017). Hence, manager need to organize different things through they can
accomplish their own targets.
Queuing theory: Queuing theory is the method used in M & S that helps to create queues
and operate systematic results at workplace. In addition to this, model also constructed to assess
the length and create waiting in M & S. Manager determines their role to set deadlines which
assists to meet with aims and objectives. However, leaders develop their participation to develop
objectives (Sedaghati and Kavousi-Fard, 2014).
Total quality management: It is the systematic element which is important aspect. In this
way, principles develop that create significant targets and aims in systematic manner. In this
regard, every person need to maintain and create standards to perform various functions.
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Furthermore, leaders need to create effective results to assign duty and task (Lindström,
Källström and Kyösti, 2017).
All such factor is responsible for the better decision making in the organisation about the
culture and work environment in the organization. With an assistance of this, M&S can improve
internal performance and increase the demand of new customer in market. Decision theory
approach with a consideration of total quality and other norms the effective planning and
increasing efficiency of the organization at systematic manner can be accomplished. Operational
approach is considered to be an effective for management of business operations and reducing
wastage of resources with appropriate decision making process.
P5 Importance and value of operation management to achieve business objectives
With this regard, manager of the M & S need to create effectiveness and develop functions
in the company. There are different activities implement such as planning, organizing, staffing
and controlling. With the help of creating values in operation management, there are different
functions operated that create positive results at workplace. Furthermore, manager of the chosen
business need to make cooperation to with different actions and activities in systematic way. In
this context, several different operations system and activities promoted by the manager (Higuchi
and Nec Corporation, 2016).
In addition to this, manager also requires assign roles and responsibility in which
employees operate systematic work through implement capabilities and activities as well. It
includes design of the products and services which could be support to the whole environment.
Hence, following are certain importance exists to meet will aims and objectives:
 Controlling and distribution system: Manager of the selected enterprise operates
creative activities through taking participation of the different people in systematic
manner. With this regard, each and every activity operated that increasing systematic
results at workplace (Mohammadi, Soleymani and Mozafari, 2014). Hence, it can be
interpret that operation management is helpful to M & S to enhance their profitability
with different resources.
 Transformational of the raw material: With this regard, profitability will be develops
with operation management to create systematic work. In this way, raw material will be
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converted into the finished goods with effective manufacturing process (Hong, Koo and
Jeong, 2015). Hence, effective results will be operated at M & S.
 Process design: Process design consist important role that helps to accomplish desired
results in systematic manner. In this context, M & S need to maintain chemical and
physical attribution of the material in systematic way. Hence, it brings components in the
chosen business (Mendis, Muttaqi and Perera, 2014).
 Capacity management: Capacity management is the another creative way that assists to
make sure that process will be used by the manager to create effective information
technology at workplace. In this regard, the company able to accomplish their primary
goals and objectives to meet with current and future requirements (Hong, Koo and Jeong,
2015).
Keeping operational productivity in good shape will help M and S to accomplish their set targets.
The products development is the one of the most important for any firm. Each association has a
few objectives and goals to accomplish and consequently they are conceived. By having an
improvement in the standards need to be advanced properly. Also, the leaders need to be focused
towards participation in the operations.
P6 Factors in the business environment of M & S that impact on the operational management and
manager
In M & S, there are several activities operated that helps to create systematic work
performance at workplace. In this regard, leaders and manager both need to increase their
productivity to ascertain more systematic results (Mohammadi, Soleymani and Mozafari, 2014).
Hence, following are different factors exists that will impact on the business environment of the
chosen business:
Internal factors:
 Value system: Value system is the important perspective that assists to create systematic
work performances with culture and norms. In this way, regulatory framework create
major impact on M & S. Hence, rules and regulations exists that promotes and develop
systematic performances in the company (Mahmud, Zahedi and Mahmud, 2017).
 Mission, vision and objectives: In this regard, M & S need to make different policies and
priorities activities that make systematic results at workplace. Therefore, mission and
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objectives create major impact to develop and operate different activities (Lindström,
Källström and Kyösti, 2017).
 Financial factors: Financial factors are also promoted to the business operations and
activities in systematic manner. It includes policies, capital structure and financial
position affect to the business environment. Strategies also create systematic results to
enhance business performances (Mendis, Muttaqi and Perera, 2014).
 Internal relationship: It is the most effective aspect that increase profits and revenue
which is important element. Relationship is most significant element that creates strong
relationship with stakeholders, employees, etc. Hence, relationship assists to create
smooth functioning and outcomes in the business environment (Zheng, Jiao and Wang,
2014).
External factors:
 Suppliers: Suppliers are those stakeholders of the business environment which determines
their part with supplying necessary raw material. Hence, it is the best input that creates
effective results to accomplish desired goals and objectives (Higuchi and Nec
Corporation, 2016).
 Competitors: Competitors are also known as the external element which create major
impact on M & S. This is because, in UK there are major competitors exists that provide
same products and services to their customers. Furthermore, it also helps to provide
unique features in the existing products through adding it in new aims and objectives.
With the help of different policies and strategies that helps to identify new competition in
the market (Mahmud, Zahedi and Mahmud, 2017).
 Market intermediaries: Market intermediaries also assist to promote effectiveness in the
business. In this regard, M & S will easily promote their products and services in the
company. Selling and distribution are two major aspects that create innovative results and
link with new customers (Hong, Koo and Jeong, 2015).
CONCLUSION
From the above report, it can be interpret that management and operation consist import ant
functions at workplace. In this regard, systematic approaches will be used to develop systematic
work performances. Furthermore, M & S need to make their proper concentration on the
increasing profits and revenue in systematic way. In this regard, report summarized about the
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different roles and characteristics that are played by manager and leader of the chosen business.
Along with this, it is articulated about the differences that are taken into the consideration of the
systematic work performances at workplace. Furthermore, importance of value operations and
functions also develop that make systematic work performances at workplace for developing
results at workplace. In this way, concentration needed to perform targets and goals as well.
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REFERENCES
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