Effective Team Management and Problem Solving

This report explores the challenges faced by Imperial Hotel, including poor team performance and ineffective utilization of information technology systems. To address these issues, the Tuckman team development theory is applied, involving stages from forming to performing for effective teamwork. Additionally, strategies such as maintaining good communication, building relationships, managing conflicts, training on IT systems, providing accurate information, and keeping records are discussed. The report also presents techniques like cross-team building exercises, reviewing team bonus schemes, training into IT systems, resolving conflicts, promoting effective communication, and setting a good example to resolve problems in the hotel.

Introduction to Management

Table of Contents
INTRODUCTION...........................................................................................................................1
ANALYSIS OF INDIVIDUAL PROBLEM ..................................................................................1
Management theory ....................................................................................................................1
Process for effective management .............................................................................................3
Resolution of problem ................................................................................................................4
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Management is to forecast, plan, organize, command, coordinate and control whole
organization. The modification of resources into utility is also known as management.
Managing is direction of company either it is business or not-for-profit firm and government
assemblage. It involves different actions of setting the approach as well as timing of workers
efforts to achievement of aim of firm. For that, utilizing different application of available
resources such as human resource, financial, natural, practical application etc. In this context,
manager is planning for judge changes in external environment, creating person into teams,
allocating resources to them and motivating to them for achieving goals of company(Anderson
and et.al., 2018). Effective administration is important for every entity. Management involves
factors of production along with machine, material and money. This study is based on Imperial
Hotel. It is owned and managed portion of well-known global branded chain of hotels in 4 star
market. The hotel is situated in the Heart of London's West End that provides high standards
services for international business and tourists guests who have high expectation. Now, hotel
faces many problems such poor guest satisfaction, ineffective leadership and management, poor
team work at front as well as back house office, 80% of staff leave and poor attendance, negative
work culture amongst the staff with high sick leave at workplace. This report will analysis
individual problem by following management theory. It will explain process to effective
management for the problem in the hotel. It will analysis resolution of problem that are faced by
Imperial hotel.
ANALYSIS OF INDIVIDUAL PROBLEM
Imperial hotel is international branded chain of hotels in 4 star market in hospitality
industry. They provide high standard services to international business and tourists guests who
have high expectation. But recent time, hotel faces many problems at workplace such as poor
guests satisfaction, 80% of staff leaving by poor supervisor, lack of control of procedure by
previous head of department, ineffective leadership and management, poor team work at front
and back house office, negative work culture amongst staff with high sick leave at the
workplace. In this context, manager of hotel follow Tuckman's team development for solving
poor team work and use of IT system at front office staff in the hotel.
Management theory
Tuckman's Team Development Theory:
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Forming: It is the first stage in which all individuals to form team. In this step, all
individuals behave independently with each others. It is all about building relationship between
all team members. But they collect information and impression about each member, scope of
task, challenges and chances as well as way to approach it. During forming stage, leader directs
to build relation ship with each team members for clarify improper information of hotel. The
concern orientation is primary task function. In this stage, avoiding opinion, conflicts and
disputation between team member. Every team member form impression of each other and gain
understanding of team do together.
Storming: Team members easily express their opinion during storming stage. There is
conflict between team member's natural working style when storming frequently starts. But
sometimes, it can clash personalities and affects team work because every one work differently.
Team members progressively frustrated and lose motivation for task during the conflicts. During
this stage, achieving conflict management(Bruce Tuckman's 'Stages, 2018). Behaviour such as
negative mind set and attitude about team as well as success of team, culture of firm, external
factors, competition, questioning for goals of team, resisting opinions, challenging authority,
forming of small team involve storming stage.
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Illustration 1: Bruce Tuckman's 'Stages
Source: (Bruce Tuckman's 'Stages, 2018)

Norming: Team members get positive about activity is done by individual, whole
members in the norming stage. Team members actively communicate each other's talent, ability
and experiences, so that morale of al team member is high. They respect and trust each other that
are better relationship of team. Team directs on purpose and result in this stage. Member
improve communication, become more flexible and independent on each other. Norming
behaviour involves open discussion and acknowledge, improve team ethos, maintain team rules
and expectation, good working relationship, trusting and supporting each other.
Performing: All team members have to trust and accept each other. Now, single person
capable, independent and able to manage process of decision making without requirement of
leaders supervision. During performing stage, teams work high level as unit and discover
impressive approaches to work without improperly struggle. Performing activity involves
members control energies towards achieving objectives, sense of freedom as well as belonging,
sharing leadership responsibility and delegation of work by following process of decision
making.
With the help of it, Imperial hotel's manger make effective team to front office which
includes reception, conference as well as banqueting, restaurant and bars.
Process for effective management
Imperial hotel face problem that is poor team work and use of information technology at
front house office involves reception, conference and banqueting, restaurant and bars. Therefore,
hotel appoint consultant for process of effective management for problem.
Maintain good communication: It is necessary to good communication for working in
team. With the help of it, team members share information, ideas and opinion towards task. In
this context, manager make sure that maintain good communication for their front office staff for
effective management of functions of reception, conference and banqueting, bars and
restaurant(Nekvapil and Sherman, 2015). Effective acknowledgement between staff helps in
solving problems at workplace. Firm apply theory for development of team.
Build relationship: It is needed to build positive relationship between team members.
Effective relations aids to share ideas, opinion and thoughts for completing project and achieving
goals of team. Imperial hotel's manager follow team development theory for building
relationship for improving team work of front office staff at workplace.
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Manage conflicts: Any kind of conflict happen in team that become ineffective team
work. So that, it is necessary that there is no battle arise between team member in any
organization(Albert and Beatty, 2014). In this context, manager of Imperial hotel has to manage
conflicts to front office staff. Therefore, they follow team development theory for managing
battle between front office workers at workplaces.
Training for IT system: In context of, poor utilization of information technology system
at reception, so that manager has given training relating IT system to front office staff of
Imperial hotel. With the help of it, reception staff provides accurate information about room
availability, timing of cleaning, arrivals, meeting and conferences(Galegher, Kraut and Egido,
eds., 2014). Through training, staff develop knowledge about information technology system
relating to get records of room availability, timing of meeting, room cleaning etc.
Giving accurate information: It is needed to collect accurate information and data
relating to any kind of activity or work in context to organization. In order to that, Imperial
hotel's departments giving informations accurately to front office division, so that there is no
occurred any kind of conflicts between front office and other department. Giving wrong
information that happen to battle ultimately it becomes ineffective team work at workplaces.
Maintain records: It is needed to maintain correctly records by utilizing effectively
information technology system in the organization. In this context, reception workers of Imperial
hotel make sure that maintain records such as room availability, timing of guests arrival, meeting
and conferences etc. so that, there is no conflict raised between staff and manager in the hotel.
For that, manager provide training of front office staff for utilise IT system for maintain records
effectively.
Therefore, Imperial hotel make sure that follow different ways to effective management
of team work and develop knowledge regrading information technology system. They also adopt
team development theory for building relationship and resolving conflicts between front office
staff and other departments at the workplace. So that, it is necessary to effective management of
entire company.
Resolution of problem
Imperial hotel faces many problems at the workplace, so that they appoint consultant for
resolving issues. Therefore, consultant give advices and suggestion for solving problem of
ineffective teamwork and poor utilization of information technology system by front office staff
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in the workplace. They are suggested many ways to become an effective team work and
utilization of appropriate IT system in the hotel.
Cross-team building exercises: It is necessary to develop cross team building exercise
in the workplace. With the help of it, sharing ideas, opinion and suggestion to solve any kind of
conflict of organization(Steadman and et.al., 2018). It includes different activities and games that
helps to build relationship and trust among team members in the workplace.
Review of team bonus schemes: It is necessary to get review of bonus schemes of team.
It is also known as team based rewards system. This helps to build trust to individual and
achieving goals of firm. Therefore, company give appropriate bonus to every team members for
increasing motivation level and efficiency of working.
Training into IT systems: It is needed to provide training to information technology
system to workers in the workplace. In case of Imperial hotel, manager has made efforts to give
training relating to develop knowledge of IT system to front office staff(Chuang, Jackson and
Jiang, 2016). IT system is more beneficial for maintaining records of room availability,
conferences and banqueting services etc.
Conflicts resolution: Imperial hotel needs to resolve conflicts between front office with
other departments. With the help of it, build relationship and trust between all team members.
Therefore, firm has followed team development theory for resolving conflicts between team
member in the workplace. By sharing ideas, suggestion and opinion, team members working
together and completing task at time duration.
Effective communication: Impressive communication is more beneficial for build
relationship and trust between team members(Albert and Beatty, 2014). This helps in effective
team work in the workplace. Therefore, manager of Imperial hotel apply Tuckman team
development theory for effective communication between team members in very steps. Because
of, effective communication is very essential to team building and development in the
workplace.
Set good example: It is necessary to set good example in front of members for effective
team work. By this, all team members understand activities relating to task easily by using
examples and sharing with others for completing project. Therefore, Imperial hotel's manager is
to set good example for effective team work and achieving goals of team.
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In order to that, Imperial hotel's manager follow Tuckman's team development theory for
effective communication, build relationship, mutual respect and trust for solving problem of poor
team work. On other side, they also organize training programs relating to give knowledge about
information technology to staff. Through this way, front office staff easily maintain records of
hotel, staff and other department(Galegher Kraut and Egido, eds., 2014). In order to that, all
department has given accurate information and data to front office staff, so that there is no
conflict arising between departments in Imperial hotel. By all these ways, manger of hotel make
sure that resolving problem of business.
CONCLUSION
This report has summarised that Imperial hotel face problem poor team and utilization of
information technology system in the workplaces. It can be concluded that utilizing Tuckman
team development theory that includes different stages such as forming, storming, norming and
performing for effective team work in hotel. It can be discussed that follow ways such as
maintain good communication, build relationship, manage conflicts, training for it system, giving
accurate information, maintain records for effective management for problems. Furthermore,
report has completed that adopt different techniques such as cross-team building exercises,
review of team bonus schemes, training into IT systems, conflicts resolution, effective
communication, set good example for resolution of problem in imperial hotel. These ways assist
in solving all problems which faced by Imperial hotel such as poor guest satisfaction, ineffective
leadership and management, negative work culture etc. In addition to that, these techniques help
in improving productivity and performance of hotel in 4 star hotel chain market as well as entire
hospitality industry. Through it, manager make sure that improve work culture positively and
efficiency of business. With the help of it, manager provide high standards of services to
international business tourists and guests who have high expectation towards hotel.
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REFERENCES
Books and Journals
Anderson, D. R. and et.al., 2018. An Introduction to Management Science: Quantitative
Approach. Cengage learning.
Nekvapil, J. and Sherman, T., 2015. An introduction: Language management theory in language
policy and planning. International Journal of the Sociology of Language, 2015(232),
pp.1-12.
Albert, M. and Beatty, B. J., 2014. Flipping the classroom applications to curriculum redesign for
an introduction to management course: Impact on grades. Journal of Education for
Business, 89(8), pp.419-424.
Galegher, J., Kraut, R. E. and Egido, C. eds., 2014. Intellectual teamwork: Social and
technological foundations of cooperative work. Psychology Press.
Steadman, R.H. and et.al., 2018. Design of a Screen-Based Simulation for Training and
Automated Assessment of Teamwork Skills. University of California Los Angeles Los
Angeles United States.
Chuang, C. H., Jackson, S. E. and Jiang, Y., 2016. Can knowledge-intensive teamwork be
managed? Examining the roles of HRM systems, leadership, and tacit
knowledge. Journal of management. 42(2). pp.524-554.
Online
Bruce Tuckman's 'Stages, 2018. [ONLINE]. Available through. : <http://www.free-management-
ebooks.com/faqld/development-02.htm>.
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