Minimizing Organizational Issues

This assignment delves into the various issues and challenges faced by organizations, emphasizing the need for their minimization. It highlights the importance of clearly defined roles and responsibilities for employees and supervisors to achieve better outcomes. The document discusses the detrimental effects of unresolved issues on productivity and organizational image. Several management theories and practices, such as bureaucratic administration theory, demonstration, clear communication, and coordination, are presented as potential solutions to overcome these challenges.

INTRODUCTION TO
MANAGEMENT

Table of Contents
TASK ..............................................................................................................................................1
Problem Analysis........................................................................................................................1
Various theories of leadership and management in terms of effective control and management
.....................................................................................................................................................2
Proposal to solve such management problems............................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Success and growth of any business enterprise depend upon effective management and
leadership. It is the prime responsibility of every company's manager to implement effective
management and leadership theories which help in motivating staff members so that they can
carry out their activities in an appropriate manner (Abe, 2010). Imperial Hotel is worldly
renowned international branded chain of hotels. They are operating their services all across the
globe. Due to inefficiency or lack of previous head of department and supervisory staff, Imperial
hotel undergo various issues in the form of lack of controlling and monitoring over the
employees. The main issue faced by Imperial Hotel was in the form of disappointing sales
performance, high level to staff members, poor customer services etc. However there are
numerous solution available to overcome these issues are in the form of reviewing monitoring
procedures, supportive management, collaboration of different department and IT support.
The given report talks about the application of leadership and management theories,
determining potential issues due to ineffective control and developing best possible solution for
the concerned problem.
TASK
Problem Analysis
The Imperial Hotel is a London based 500 bedroom hotel which is managed and owned
by well known international branded chain of hotels in 4 star market. The hotel is operating in
more than 25 countries of UK. It is located in the heart of London's West End with an aim of
offering high quality services to its international customers and tourists and effectively satisfy
their diverse requirement. Imperial Hotel serve large number of facilities such as 4 restaurants
and 3 bards, 500 bedrooms, 12 conference room that provide facility to minimum 1,000 people,
swimming and other leisure activities. For handling all such facilities in an adequate manner
large number of manpower is required. Talking about the staff of Imperial Hotel, currently the
hotel is having 6 heads of department which include human resource & training, housekeeping,
guest services & concierge, food and beverage, front of house and reception. Moreover there are
almost 450 workers work in total including 300 full time and 150 part-time (Albert and Beatty,
2014). Imperial Hotel also appoint outside contractor that look out facilities like management of
leisure centre, laundry services and specialist cleaning.
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Recently company has appointed its new general manager, Peter Farnsworth who
observed that hotel is facing many issues at present. Immediately after figuring out the problem
Peter conducted the survey of all department so that they can find out which department is
lacking and how. The result of survey states that Imperial Hotel was facing major problem in the
form of inefficiency of previous department head and supervisory staff which ultimately leads to
high turnover of staff, poor customer satisfaction etc. By seeing all these issues the retention rate
of employees reduced by almost 40% which is not good for the company and its image
(Alvesson and Willmott, 2012). This main reason behind this is lack of efficiency of managers
and supervisors. Employees generally follows the direction of their managers but if manager are
doing bad work then it will definitely the performance of personnel.
Peter observed that supervisor of Imperial Hotel are not accurately monitoring the work
activities held on daily basis including cooking in kitchen, safety measures, housekeeping etc.
These are the basic amenities that every guest look in a hotel but due to inefficiency of these
facilities customer choices or preferences shift to other hotel where they get all these facilities
effectively. By not monitoring the performance of all these department, Imperial Hotel may face
consequences in the form of poor brand image, low customer satisfaction and loyalty, decreased
market position, low profitability etc. Customers are considered as the king of market as they
majorly contribute in yielding higher revenues and profits for the firm. Due to ongoing issues in
Imperial Hotel, customers are not satisfied with their services, as a result they switch to some
other local brand hotel. Their customers are facing problems in the form of increased waiting
time at reception, cleaning of rooms, food quality, less supportive behaviour of manager, poor
room services etc. In addition to that, problem related with co-ordination and communication
also found in Imperial Hotel. Ineffective management and leadership demoralise employees and
as a result company has to undergo major employee turnover near about 80% in a year.
Various theories of leadership and management in terms of effective control and management
The main purpose of these leadership theories is to maximise the quality of services and
productivity. Every manager is required to adopt appropriate management theories keeping in
mind the nature of business organisation. These theories provide better possible solution to
company's problem which ultimately help in improving their overall department functionality
(Anderson and et. al., 2015). Currently, Imperial Hotel is facing large number of issues due to
the ineffective control of manager and supervisor. This will adversely affect its rating in the
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region of UK. Following are the detailed description of all management and leadership theories
that has been applied by general manager of Imperial Hotel:
1. Contingency Theory: According to this theory, managers are required to take decision on
the basis of current work-place situation instead of holding one size fits all method. With
the help of this theory, manager can deals with current issues in an appropriate manner.
Imperial Hotel needs to apply this theory in their organisation as it help in improving the
participation level of employees which ultimately leads to achieve departmental task in
more effective manner (Boswell and O'Kane, 2011).
2. Classical Theory: According to this theory, Peter needs to redesign the structure of hotel
so that function of different department run smoothly. It deals with providing opportunity
to manager so that they can effectively monitor and control activities related with
employees. As per this theory, managers needs to promote healthy working environment
as it directly affect the working style of employee. If workers start treating their co-
worker as friends not competitor it reduces the chances of conflict among them.
3. Human Relation Theory: The main aim of this theory is to maintain healthy relationship
with employees which somewhere Imperial Hotel is lacking. Their managers needs to
pay full attention towards their workers and focuses on improving their skills and
knowledge and keep them updated. Motivated employee achieve company's objective in
cost-effective and timely manner.
Six main principle of this approach is discussed below:
Proper division of labour: There must be selection of personnel, as per requirement of
corporation and it is essential to deliver job responsibilities which is necessary for completion of
task. If labour is correct then there will be proper task accomplishing.
Chain of command: There must be proper command to employees so they can achieve
objectives effectively. There are possibilities that manager has to communicate with other
department also this can be done effectively when communication chain is clear.
Separation of personal and official property. There must be difference in personal and
official assets and it must be clear to workers. There are many assets in Imperial organisation to
achieve business objectives (Damron, 2013). But it is essential to tell that these are not personal
asset of company so it must be used in best manner.
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Application of consistent rules- There is use of different plans and policies in Imperial
Hotels to achieve business objectives. It is essential to work under same technology so results
can be compared with past results.
Selection and promotion based on qualification- There must be selection of employees
on the basis of their skills and qualification. This helps company to get new and innovative ideas
which help in creating goodwill of organisation (Haddow, Bullock and Coppola, 2013). There
are different employees having some skills and knowledge, which can be applied at workplace.
Proposal to solve such management problems
In this case there is discussion about problem of lack of leadership and monitoring. There
are many employees working in Imperial Hotels so there is requirement of leadership and
guidance which helps employees to achieve business objectives effectively and efficiently. In
Imperial Hotel there is lack of leadership employees are not satisfied with their work so labour
turnover and absenteeism is more which affects business operations adversely. According to data
80% employees leave job in first year because of low guidance. Due to improper management
customers are not satisfied so sales also reduced. Customer satisfaction is the key for growth of
business but due to this problem it is tough (Hislop, 2013). It ultimately affects business
objectives adversely. There are many health issues to employees. Negative impact due to this
problem are-
 Negative impact on profits.
 Dissatisfaction among customer.
 adverse effect on brand name and goodwill.
 Cannot face competition with outer world.
After analysing above factors new appointed manager take corrective measures to reduce
and improve image of company in market. They have knowledge about new and innovative
techniques which are effective in fulfilling society need. Imperial Hotel has departments such as
housekeeping, finance, IT, Human resource, etc. to achieve business objectives. There are
change in mindset of every employees this can be done through motivation and communication.
Through communication manager came to know about perception of workers and it is essential
to adopt new techniques which help in providing best services. There is difference in thoughts of
traditional and modern manager so it is essential to accept new techniques which are important
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and provides confidence to workers at workplace. Effectiveness of all these strategies are
mentioned below:
 Lead by example: Business leaders required to motivate their individuals properly which
enable and support them to become able to deal with adverse situations. Thus, for this
context they could provide and reflect example of some famous leaders which facilitate
and enable in deriving better outcome so that each and every associate could evaluate
themselves as an important part of business (Kern, 2014). This support in minimise
various issues and problems specifically.
 Development of communication and collaboration between cross-department:
Another issue which suppose to evaluated at Imperial Hotel is related with lack of
coordination and cooperation among various department. Hence, leaders and managers
have to trained supervisors of divisions properly where they suppose to learn them about
effectiveness of communication and coordination between various department.
 Good supportive management: Business managers and leaders of Imperial Hotel have
to create and develop a good supportive management. This will facilitate them to grow
and manage various operations properly. A good supportive managerial environment
motivate all associate of business which assist in deriving better gain and promote
effective coordination among various divisional supervisors.
 Review monitoring procedures and IT support: A major reason behind such issues and
problems which used to take place at Imperial Hotel is lack of effective IT support.
Although, leaders and managers not used to review their procedure of working with a
course of time which create problem in determine that things are getting done effectively
or not. Hence, at Imperial Hotel, managers and leaders have to review all their procedure
and policies with a define frame work and try to implement PMS which support in
providing better working ability as well as managing IT system properly (Kim and Jvm,
2012).
CONCLUSION
It get concluded from the project that, management play an important role in an
organisation. There are multiple number of issues and problems face by an organisation which
required to minimise in determine and supportive manner. More and more issues are identify at
the workplace which could minimise and reduce in a define time manner. Employees and
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supervisors have to understand their roles and responsibilities properly which further assist in
deriving better outcome. Because of this circumstance substantial number of antagonistic effects
are conceived on the matter of inn. This will diminish their productivity and picture in showcase.
To overcome from this circumstance expansive number of administration speculations are
connected like bureaucratic administration hypothesis. Another arrangements which are
embraced by the administration of lodging are show others how its done, great correspondence
and coordination and so forth.
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REFERENCES
Books and Journals
Abe, M., 2010. Introduction: Japanese management in the 21st century. In Innovation and
change in Japanese management (pp. 1-11). Palgrave Macmillan UK.
Albert, M and Beatty, B.J., 2014. Flipping the classroom applications to curriculum redesign for
an introduction to management course: Impact on grades. Journal of Education for
Business.89(8). pp.419-424.
Alvesson, M and Willmott, H., 2012. Making sense of management: A critical introduction.
Sage.
Anderson, D.R and et. al., 2015. An introduction to management science: quantitative
approaches to decision making. Cengage learning.
Boswell, R and O'Kane, D., 2011. Introduction: Heritage management and tourism in
Africa. Journal of Contemporary African Studies.29(4). pp.361-369.
Damron, W.S., 2013. Introduction to animal science. Pearson Higher Ed.
Haddow, G., Bullock, J and Coppola, D.P., 2013. Introduction to emergency management.
Butterworth-Heinemann.
Hislop, D., 2013. Knowledge management in organizations: A critical introduction. Oxford
University Press.
Kern, R., 2014. Introduction. In Dynamic Quality Management for Cloud Labor Services (pp. 3-
7). Springer International Publishing.
Kim, J.H., Jvm Co., Ltd., 2012. Automated medicine storage and medicine
introduction/discharge management system. U.S. Patent 8,281,553.
Runge, M.C., 2011. An introduction to adaptive management for threatened and endangered
species. Journal of Fish and Wildlife Management.2(2). pp.220-233.
Online
Why Customer Satisfaction Is Important. 2017 [Online] Available
through<https://survicate.com/customer-satisfaction/importance-customer-satisfaction/
>./
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