Hotel Operational Issues and Solutions

INTRODUCTION TO
MANAGEMENT
(Problem 6)

Contents
INTRODUCTION........................................................................................................... 3
ANALYSIS OF THE INDIVIDUAL PROBLEM.....................................................................3
Cause and effect of problem............................................................................................ 3
Use management theories for resolving trouble.....................................................................5
Justification and summary of proposed solution....................................................................6
CONCLUSION............................................................................................................... 7
REFERENCES............................................................................................................... 8
Appendix.................................................................................................................... 9

INTRODUCTION
Problems are part of every business whether it is small or big. Most of the issues which
are faced by an origination are related to poor management. There are various departments in an
enterprise like human resources, finance, operational, customer service etc. All of them are
important for the organization and top level management has to give equal and proper attention
to them for assuring that their troubles get resolved at the point of its generation (Kim, Im and
Hwang, 2015). This is essential for motivating them for attaining best result. This assignment is
based on The Imperial Hotel, London. They are facing various kinds of problems in their
organization but main focus of this project will on the back of house staff. Employees are failing
to maintain basic Standard Operating Procedures (SOPS), this can be considered main reason
behind increasing operational cost. This report will discuss about cause of problems and how
they can be resolved in short period of time and in effective manner. New General Manager has
suggested some solutions for every problem. Key problems back of house staff is related to
pilfered of goods and unnecessary increment in the cost of business because employees are not
able to maintain minimum standards. There are various ways of resolving these types of
problems but Peter Farnworth is only focusing on three solutions, this will be clearly defined and
evaluated under this project. Few management theories will also be included in this assignment
for understanding and finding solution of basic problems like low level of motivation in
employees.
ANALYSIS OF THE INDIVIDUAL PROBLEM
Cause and effect of problem
Among all the problems, this can be considered as one of the most important issue, which this
hotel has to address, because this problem is enhancing cost of business. An organization can