Management and Staff Turnover at Imperial Hotel

This report discusses the issues of staff turnover at Imperial Hotel and provides a three-point plan to resolve the problem. It also explores management and operational theories that can be adopted to address the issue.

Introduction
to
Management

Table of Contents
INTRODUCTION ..........................................................................................................................1
Analysis of the individual problem..................................................................................................1
(a)............................................................................................................................................1
(b)...........................................................................................................................................3
(c)............................................................................................................................................5
CONCLUSION................................................................................................................................6
REFRENCES...................................................................................................................................8

INTRODUCTION
Management is considered as the way a person handle, care, treat and supervise
things which help business in attaining their goal as well as objective. There are several
characteristics of management such as it is goal oriented, continuous process, multi
dimensional, group activities, intangible force, dynamic function and so on. Organisation
taken for this assignment is Imperial Hotel which is located at Holborn, London, United
Kingdom (Albert and Beatty, 2014). The original building of respective hotel is designed
by Charles Fitzroy Doll and it was build between 1905 and 1911. The aim of this report is
to conduct study related to staff turnover in the company for which a they are conducting
evaluation through different management and operations theories as well as it will also
include development of 3 point plan for resolving issues related to staff turnover.
Analysis of the individual problem
(a)
In an hospitality industry there are numbers of issues arise which impact on their
productivity as well as working. In respect of Imperial Hotel they are also going through
numbers of problems such as Staff Turnover. This issues is generally high at respective
industry because there are various peoples or students who belongs from European Union
want to work for short time duration at London and for them hostel industry is the best
option. There are numbers for reasons identified at the time of exit interview at Imperial
Hotel, from which some major are given below:-
 Poor perception of work culture: At respective hotel working culture is not much
effective due to which employees feel demotivated. This is generally arise because
sometime supervisory as well as management get aggressive on their staffs like
waiters, chef, sue chef and so on (Alvesson and Willmott, 2012). Due to which
employees not able to conduct their work in effective manner as well as they are
not able to feel motivated, connected and valuable at the workplace.
 Unsociable working hours: At Imperial Hotel Staff Turnover is high due to which
other working staff need to do overtime if they didn't want to do. Due to over
timing as well as over burden of work employees are not feel happy and satisfied
1

with their job role. This will also lead to continuously increase in staff turnover
ratio at the respective hotel of United Kingdom.
 Lack of proper and regular training: In a company it is essential for management
to provide quality training and development to their staff so that they can work
accordingly as well as effectively (Combe, 2014). However, in respect of Imperial
Hotel, they not provide proper as well as regular training and development to their
staffs which impact on their working because they not able to know any new way
to do work in effective manner.
 Poor Pay and opportunities: At respective company, they provide poor pay and
other facilities to their staffs which impact on their moral as well as satisfaction
level that directly lead to increase in staff turnover ratio. Imperial Hotel also not
provide opportunities to enhance career or future due to which staff not seem
themselves as the long term assets of company.
 Transport facilities at night: At Imperial Hotel both women and men are working
and due to high staff turnover they have to work at over night due to which
employees faces issues in travelling at the night. Along with this travelling in
central London is difficult as well as expensive and according to that staffs are not
getting pay.
 Better opportunities from competitors: Imperial Hotel have number of
competitors who are providing more effective services to their employees. So
respective hotel employees are also leaving their job and switching to those
competitive hotels at which they are better pay, quality working culture, huge
benefits and many more (Kim, 2012). Due to this reason respective company is
facing high staff turnover at their workplace.
These are some of the main issues due to which staff turnover increase with 80
percent at Imperial Hotel in a year that directly affect on their productivity as well as
profitability ratio. Respective issues is also interrelated with some other reason or issues
such as negative working culture among the staffs as well as poor team working and
ineffective use of IT system. These issues are also lead directly lead to staff turnover
issues at the Imperial Hotel.
2

(b)
In a company there are numbers of issues arise due to which they faced several
problems such as decrease in productivity, profitability, increase in staff turnover and
many more. So it is essential for a company to conduct proper workplace as well as
market evaluation because through that they can develop most effective strategic plan
which help them in minimising or overcoming issues (Lapiedra and Devece, 2012). In
respect of Imperial Hotel they are operating their business operations and functions at
hospitality industry. Currently they are facing high staffs turnover i.e. approx 80 percent
in a year. The main reason behind it are poor perception of work culture, unsociable
working hours, poor pay and opportunities, lack of proper and regular training, no
transport facilities at night, better opportunities are provided by competitors and many
more. So in order to this three point plan is develop that will help them in resolving issues
and problems at Imperial Hotel of United Kingdom. Respective plan is given below:-
Three Point Plan
Strategy Description Benefit
Encourage a Healthy Work
Life Balance
According to this
management must plan
strategies according to
which they can maintain
proper healthy work life
balance to their staffs. For
this they may provide more
holidays, fix working hours,
conduct motivational
session, encourage
employees opportunities.
Along with this they will
also conduct team building
exercises on regular basis as
well as they must also
By this both employees as
well as employer get
numbers of benefits such as
increase in productivity, less
absenteeism, less stressed
workforce, more positive
perception, increase in staff
loyalty, high customer
satisfaction (Noe and et. al.,
2017). Moreover it will also
lead to better
communication a workplace,
staff get accountable for
their own work, reduce staff
turnover and many more.
3

provide short breaks to their
employees throughout the
day.
Provide proper training and
development to employees
In order to adopt this
method Imperial Hotel may
organize training as well as
development programmes.
They must develop these
programmes on the basis of
need, requirement and
expectation of employees
(Runyon, 2013). So that
they can enhance their skills
effectively. Along with this,
it is also necessary for
respective company to
conduct training and
development sessions on the
regular basis so that
employees enhance their
skills effectively.
By implementing this
strategy respective company
can gain numbers of benefits
such as it will help in
enhancing performance of
staffs, employees
satisfaction will also get
increase throughout it.
Along with this it will also
lead to addressing
weaknesses of employees so
that they conduct their work
in effective manner which
lead to attainment of goal
successfully. This will also
help respective hotel in
adopting innovation and
technology at the workplace.
Develop friendly working
culture
In respect of this respective
hotel, they can develop
proper working environment
and culture. For that they
can adopt numbers of
practices such as involve
employees in decision
making process, welcome
feedbacks or suggestion
Through this Imperial Hotel
able to get numbers of
benefits such as increase in
employees moral, working
quality, positive working
culture, proper interaction
between employer and
employees (Salic and Zelic,
2018). In addition to this it
4

from employees. Along
with this it will also include
other practices like conduct
proper interaction with staffs
as well as appraise them for
their work.
will also help in providing
quality services to the guest
who visited at hotel.
(c)
There are number of management and operational theories and principles which a
company can adopt in order to implement changes at the workplace so that they can
overcome all the issues which they are facing at the workplace (Solove, 2012). In respect
of Imperial Hotel they are facing issues related to staff turnover ratio, so for that they can
adopt numbers of management as well as operational theories and principles. From which
some major are given below:-
 Theory X and Y
This theory is developed by Douglas McGregor in year 1960. According to him
human behaviour is divided on the basis of two factors i.e. X who have negative attitude
toward behaviour and another is Y who have always positive behaviour for doing work.
In respect of Imperial Hotel in order to reduce staff turnover they need to motivate their
employees and for that may adopt this theory i.e. Theory X and Y (Wilkinson, Wood and
Demirbag, 2014). This is so because it will help them in developing effective decision
according to the behaviour of the staffs. It is so because X behaviour employees not like
to do work, they avoid responsibilities, seek security, required guidance and on. On the
other hand Y behaviour peoples like to work, highly self motivated, creative behaviour,
seek responsibilities and many others. So respective hotel manager can develop
motivational strategies according to the behaviour of employees.
 Training principles
There are number of principles which a company can adopt in order to train their
employees in effective manner. In respect of Imperial Hotel, they need to develop training
programmes so that they their employees feel motivated and retain at respective place for
a long time duration. Below some of the major training principles are given that may
adopted by respective company:-
5

 Train every day- In respect of respective hotel it is essential for them to provide
training on daily basis so that they can enhance their skills, knowledge and
capabilities in effective manner.
 Develop proper learning objective- For hotel management it is essential to
develop proper learning objective so that they can develop training and develop
programmes in accordingly (Albert and Beatty, 2014).
 Address skill gaps- It is one of the main principle on which respective hotel need
to develop their training and development programme. According to this it is
essential for a hotel to develop plan accordingly so that they able to overcome gap
in effective manner.
These are some of the major principles of training which must be consider by
Imperial Hotel management so that they can minimise staff turnover ratio.
 Contingency Management Theory
This theory is one of the best way to conduct management in an organisation because
through it manager able to manager their work in effective manner that leads to
attainment of goal successfully (Alvesson and Willmott, 2012). In respect of Imperial
Hotel, according to this it is essential for management to conduct proper analysis of
workplace so that they can develop strategies as well as plans in effective manner. Along
with this, according to this theory it is essential for them to develop proper strategies so
that they can minimise staff turnover at their workplace by motivating them impressively
as well as successfully.
These are the main operational and managerial theories and practices which can be
adopted by Imperial Hotels in order to overcome issue of staff turnover ratio. Through
this they also able to improve employees productivity, take effective decision and many
more.
CONCLUSION
From above discussed point it can be determine as well as summarise that in a
company there are numbers of problems arise which impact on their working as well as
productivity. So it is necessary for them to conduct proper analysis so which help in
developing strategies accordingly which lead to minimising issues at the workplace.
There are several types of issues arise at workplace such as low motivation level of
6

employees, staff turnover, negative working culture and so on. From this one the main
issues is staff turnover which can be resolve by several ways such as training and
development, providing new appraisal scheme and so on. Along with this there are also
several management and operations theories as well as principles which can be adopted
by a company such as theory X and Y, training practices and contingency management
theory.
7

8