Introduction to Management

Introduction to
management

Table of Contents
INTRODUCTION..................................................................................... ........3
A REVIEW OF MANAGEMENT THEORY.............................................................4
ANALYSIS OF ONE SPECIFIC PROBLEM............................................................5
A JUSTIFICATION OF KEY PROPOSALS FOR THE RESOLUTION OF THE PROBLEM IN
THE ORGANIZATION......................................................................................7
CONCLUSION................................................................................................8
REFERENCES................................................................................................9

1. INTRODUCTION
The report is based on a management case study of The Imperial hotel in London.
Management is the process of controlling the organization, where the problems are identified and
solved for the growth of the organization. (Management in Hospitality Industry. 2019.) The
Imperial Hotel is an international hotel with 4 stars, operates about 25 hotels in the UK. The
Hotel is proving its services for 100 years, now the Hotel is going under renovation and
redecoration due to which some rooms will be out of services. This has caused loss to the Hotel
and it is facing the problem of the budget. A new general manager of the hotel has identified
some problems in the management of hotel-like poor guest satisfaction, high employee turnover,
and negative work culture among staff, inefficient use of software technology, and poor
operating and control procedures. In this report, as general manager, the problem of negative
work culture amongst the staff with high levels of sick leave and poor attendance will be
analysed. For this, some management theories will be discussed and their relationship with the
negative work culture will be evaluated. It will also show how the problem of poor attendance
and an increase in sick leave has raised the other problems in Hotel management and operations.
As a new general manager, a 3 point plan will be used for solving the problem, especially for
improving the quality of services, increasing employees and staff morale, operational
performance, and productivity to make the hotel both financially and ethically sustainable.
2. A review of Management Theory
Studying management theory with the problem. Analysis and justification of key proposal.
Various management theories help to run a business and increase the success of the business.
Here are some management theories, which will show how management problems are related.
Scientific Management Theory
Frederick Taylor who develops this theory proposes that scientific methods should be
used for increasing the productivity of employees. He suggested that forcing employees to

complete their tasks will not bring the best result. He promoted the way of standardization,
distributing the work to employees according to their ability, and trained them for their particular
role to be performed in the organization. (Hill and Van Buren, 2018.) The theory suggests that
money is the only key incentive that is used to motivate employees. While working only on the
way to finish the target, the theory ignored the humanity of any individual employee.
Contingency Management Theory
The theory was developed by Fred Fiedler that suggested that there is no single approach
for an organization to manage. Different internal and external factors affect the management
style of working. The three components that affect the management style Hotel Industry are- the
size of an organization, the technology being employed, and the style of leadership used. In the
Imperial Hotel, the size is large and the information technology system is not used effectively in
the reservation and property management system. (Velinov and et.al., 2018.) The leadership style
was poor as the previous general manager faced many problems with the staff.
Human Relations Theory
The theory suggested by Elton Mayo proposed that employee productivity can be
increased by improving the working condition at the workplace that satisfy employees. The
change in the working environment means changing the lighting, break time, and temperature at
the workplace. (Oyerinde, 2017.) It creates a positive effect on employees and their productivity
improves. The theory also proposed that when employees are given personal attention, they feel
more valuable and motivated. The productivity of the staff in the Imperial hotel can be increased
by making some changes in the Hotel operation management like proving them extra time for a
break, using high technology during work, proving them Staff Incentive Schemes, and changing
work culture.