Introduction To Management in The Imperial Hotel
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Added on 2021-02-20
Introduction To Management in The Imperial Hotel
Added on 2021-02-20
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Introduction to Management . ImperialHotel.
Table of ContentsINTRODUCTION ..........................................................................................................................3Analysis of the problem. .................................................................................................................3Recommendation ............................................................................................................................4CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................7
INTRODUCTION Human Resource Management refers to the method of managing human resource of theorganization in such a way that it will help to gain competitive advantage over other firms. Itincludes practices and policies of management to manage the issues that employees are facing.The Report is based on the case study of Imperial Hotel. It is located in London. It providesservices to international firms and tourist that requires high standard of service. Imperial Hoteloffers various facilities like bars and restaurants, conference facility, bedrooms etc (Men, L.R.and Robinson, 2018). The Report will outline the causes behind problem of negative culture inthe hotel, analysis of the problem and recommendation for resolving the issue on the basis ofmanagement principles and theories.MAIN BODYAnalysis of the problem. There are various problems that have been identified in Imperial Hotels such as lack ofclients satisfaction, high level of employee turnover etc. Among these one of the major issue isnegative work culture in the Hotel that leads to increase in sick leaves and high level ofabsenteeism of the workers.Background of the problem -Organization culture refers to the values and beliefs of the people that are working in thefirm. It also includes the ways in which they interact with the clients and other stakeholders ofthe organization. It is a set of assumptions that guides the behaviour of employees (Ong, Y. andYue, 2018). The culture of Imperial Hotel is based on the performance. Therefore, Manager andDepartmental Heads are under the pressure to improve revenue by increasing the average rate ofthe rooms of the hotel as well as by improving the occupancy rate of guests of the hotel. Thepolicy of providing bonus to the Manager of the Hotel is dependent on monthly performance ofthe hotel that is in terms of increase in sales and reduction in operating cost. The value of hotelsin star category is also depends on customer satisfaction. Therefore, performance of ImperialHotel is also based on Guest Satisfaction Survey. However, the performance of the organizationis poor in terms of customer satisfaction as well as in terms of performance. Causes -
There are various reasons behind negative culture in Imperial Hotel that has resulted inincrease in sick leaves and absenteeism of the employees. One of the major cause is that workenvironment under the previous Manager of the hotel is very toxic. Work culture of theorganization not only affects the workers but also the reputation of the firm. This type of workculture can impact financial viability of the firm. It may result from lack of acceptance towardsnew ideas or customer satisfaction is not taken seriously by the Hotel etc (Koc, E. and Bozkurt,2017). Another reason is that Imperial Hotel is situated in busy London that means it has toperform the operations 24 hours in all 365 days. Continuous operations of the organization putspressure on employees mainly for those workers that have fall sick after giving a short notice.Another reason is that, majority of employees are female that work for part-time, and they alsohave other part-time jobs. This leads to late arrival of female in Hotel. This problem has resulteddue to improper supervision by the supervisors. The reason behind lack of supervision is due tohigh turnover of supervisors. Another major reason behind high absenteeism of the employees isLeadership style of previous management of the hotel. Previously, employees are not beingconsulted by the Manager in respect of any policy or activities of the hotel. This has creatednegative impact on job satisfaction level of workers that lads to high absenteeism and sick leaves(Chatterjee, Pereira, A. and Bates, 2018)RECOMMENDATION There are various theories and principles of management that will help the managementin developing and implementing different types of policies for resolving the issue of negativeorganization culture of Imperial Hotel. This will help to develop better work culture for reducingthe level of high absenteeism of the workers in the Hotel. System theory of Management :System Theory of management refers to systematic management of the organization witha wide range of activities being implemented to consider the organization in a systematicstructure or process(Northouse, 2018). The important component from this theory is synergy thatincludes the relationships between the people among themselves and the management. It showsthat all the employees and managers must coordinate with each other, establish betterrelationships with one another and integrate themselves by initiating their efforts in the workperformance and activities for possessing better outcomes. The main issue was the lack ofcoordination and cooperation of staff with the management due to autocratic leadership style.
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