Effective Management Techniques for Imperial Hotel

The assignment explores the challenges faced by Imperial Hotel due to ineffective management, such as high staff turnover, poor guest satisfaction, and ineffectual leadership. It then analyzes how the hotel can adopt management theories like Theory X and Y and Human Relation Theory to solve these issues. The report also suggests various techniques for reducing employee turnover, including offering competitive pay and benefits, performance reviews, making opportunities, paying attention to engagement, and allowing flexible work schedules.

Introduction to Management

Table of Contents
INTRODUCTION...........................................................................................................................1
Analysis of individual problem .......................................................................................................1
Management Theory ..................................................................................................................2
Effective management of problem..............................................................................................3
Justification for resolution of the problem .................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................6

INTRODUCTION
Management is essential of every organization either not-for profits or government body.
It involves actions of fixing of strategy of company and arranging the efforts of its workers to
achieve its goals of business. Through different applications of availability of resources like
natural, technological, financial as well as human resources. With the hep of effective
management, any organization easily objectives and goals of business(Hill, 2017). In this
context, management is very important in hospitality sector such as hotels, travel and tourism
etc. There are many ways to management is important like staff turnover, guest satisfaction,
managing quality of services, implementing policies and procedures, effective team
management, impressive operational activities. This study is based on Imperial hotel, London. It
is well known international branded chain of hotels in 4 star market that located in the heart of
London's West End. In the recent year, hotel faces many problems such as poor guest
satisfaction, high staff turnover, negative work culture amongst staff with high levels of sick
leave, poor monitoring and control process by ineffective leadership and management, poor team
working on front of house staff, poor operating and control process of back of house staff in
hotel. Company appoint consultant in the organization for analysing and taking the solutions of
these problems. This report will analysis problem that is high staff turnover with 80% of staff
leaving within the year in Imperial hotel. It will review management theory, understanding of
processes and key proposals for resolution of the problems in the company.
Analysis of individual problem
Imperial hotel is well known international branded chain of hotels in 4 star marketplaces
which is located in the heart of London's West End. Hotel provides facilities such as 500
bedrooms, conferences facilities, leisure centre with swimming pool, 3 bars and 4 restaurants as
well as 12 conference rooms. They are providing many facilities still company faces many
challenges such as poor guest satisfaction, ineffective leadership and management, high staff
turnover, poor team work on front office and back office, negative work culture amongst staff
with high sick leave in the hotel.
In this context, company needs to identified the solutions for high staff turnover with
80% staff leaving job in hotel(Shafritz, Ott and Jang, 2015). Organization communicate with
staff those are leaving jobs. Through this, they are identified many issues such as poor perception
of work culture, aggressive leadership and management style, unsociable working hours, poor
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pay level, lack of opportunity of bonus and promotion, difficulties in getting transport home at
night, high cost of travelling cost. By all issues, talented staff left hotel and working in their
competitors company those offer effective working conditions and high benefits.
Management Theory
Imperial hotel identify the solution of problem that is high staff turnover with 80 % of
staff leaving within year. They are adopting different theories of effective management for
solving this problem. Because of, this issue is happened by ineffective management in the
workplace. So that, they are followed particular theory of administration for reducing
ineffectiveness for managing high staff turnover of workers leaving. Such as:
Theory X and Theory Y: Company needs to follow theory x and theory y for managing
staff in the workplace. With the help of it, firm increase motivation level of employees for
managing the effective staff turnover in workplace. In the theory x, employees do not like their
work. Managers believe their workers are less intelligent, lazier and solely work. Workers are
mostly disliked duties and work(Pike, 2015).Manages are pushed and given the punishment their
staff for working. On other hand, employees are liked their work, doing the activity with fun and
happily in the theory y. Staff actively and fully agrees with objectives of organization. They are
self discipline and self control for their execution in organization. With the help of it, manager
try to motivate their employees by giving compensation, benefits and rewards. So that,
employees are effectively working in Imperial hotel. Through it, manager make efforts on that
their employees do not leave their company. By this theory, company solve problem of high staff
turnover with 80% of staff leaving their hotel.
Human Relation Theory: It is management approach that means study of behaviour of
person at work. This theory define relationship between societal elements and productiveness.
There are many reasons such as poor perception of work culture, low pay level, leadership and
management style. By these reasons, staff are leaved their job to hotel. Therefore, Imperial hotel
adopt human relation theory to manage and solve all reason by building the relationship and
improving the work culture in company(Ma and et.al., 2015). Company increase pay level,
giving other benefits and compensation for building the relationship between staff and
management. Through this way, hotel easily reducing staff turnover with 80% of staff leaving
the company. By giving opportunity in terms of promotion and bonus, employees are motivated
and effective working in the organization.
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Both theories help to Imperial hotel for improving work culture, employees satisfaction
and building relationship for increasing productivity. With the help of it, staff are motivated and
never leaving the company. By this way not only increasing employee satisfaction but also
enhancing guests satisfaction in the hotel. Because of, staff are happily worked and giving the
best services to customers in the company. Therefore, company make sure that adopt appropriate
theories for effective management of hotel.
Effective management of problem
Company needs to adopt different steps for solving problem that is reduced high staff
turnover in the business. There are many ways that are helped to solve problem of high staff
turnover in Imperial hotel. Such as:
Offer competitive pay and benefits: Imperial hotel face challenge that is 80% staff are
laved their company, because they feel that their pay level is very low, travelling costs in very
high etc. Therefore, firm make sure that giving appropriate salary, compensation and other
benefits to employee (Jacobsen, 2013). So that, staff are worked happily and never leaving their
firm. By this way, Imperial hotel solve problem of staff turnover.
Performance Reviews: Imperial hotel needs to take reviews of performance of
employees on regular basis. For taking performance reviews, company needs to follow
performance appraisals techniques. With the help of it, they are improving staff execution for
effective working to staff in the workplace. Lack of proper and regular training is also reason of
staff leaving. So that, company make sure that giving proper and daily basis training for
improving performance and encourage talent.
Make opportunity: Imperial hotel requires making opportunity to staff for reducing
turnover with 80% of staff leaving within year. With the help of this way, firm encourage talent
and giving promotion to staff(Ihrig and et.al., 2015). Through it, company solve problem in
relation to reduce the staff turnover in the workplace. They are created opportunity for staff
development and growth of their career.
Pay attention to engagement: Hotel make sure that pay attention to engage staff in
decision making process, conflicts resolution and implementing policies in the workplace. With
the help of it, employees are effectively worked at company and improving culture of workplace.
So that, company needs to build culture of involvement in every activities of Imperial hotel.
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Allow flexible work schedule: Organization make sure that allow flexible work schedule
to staff. In Imperial hotel, staff are leaved their job because the working hours are unsociable in
workplace. It is difficult for staff to get transport home at right. Therefore, firm needs that
allowing flexible work schedule to workers. With the help of it, employees are effectively
worked in the Imperial hotel.
Increasing pay scale: Company requires increasing pay scale to their staff as compare to
their challengers. With the help of it, staff do not move out their business. By this way, firm
reduce high staff turnover with 80% of staff leaving their company. So that, hotel make sure that
giving appropriate pay as well as other benefits to employees(Shafritz, Ott and Jang, 2015).
Therefore, company requires adopting all the techniques for reducing staff turnover and
solving problems of organization. With the help of it, company solve all problems which are
occurred in the workplace. Through it, firm improve culture and increasing productivity of
business as compared to their competitors. By this, increasing employee's engagement and
relationship with staff in the workplace. These techniques help in reducing staff turnover and
improving performance of organization in the hospitality industry.
Justification for resolution of the problem
Imperial hotel adopt different techniques for resolution of problem that is high staff
turnover with 80% of staff leaving within in year. These techniques following such as Offer
competitive pay and benefits, performance reviews, make opportunity, pay attention to
engagement, allow flexible work schedule, increasing pay scale for solving problem of company.
These techniques are beneficial for reducing the staff turnover in firm. If the hotel offer high and
competitive pay and any other benefits to employees, so that workers are impressive worked and
involving in all activities in workplace(Pike, 2015). With the help of it, employees are increased
productivity and helping in improving work culture of an organization. Through this, staff are
not moved any other place in terms of competitors of company.
If firm create chances of promotion so that employees make more efforts on their
working and giving the best result to their company. With the help of it, company reducing staff
turnover in the workplace. Through it, employees are developed skills and knowledge for
impressive working in workplace. So that, they are getting higher promotion in the business.
Imperial hotel make sure that pay attention to engagement to staff for their motivation and
performance in the workplace(Hill, 2017). If firm higher pay attention on employee engagement,
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so that workers make efforts on involvement in different activities which are happened in the
company. This technique is more beneficial for reducing the staff turnover in the business.
80% of staff of Imperial hotel are leaved company, because of working hours are
unsociable in firm. So that, it is difficult to staff for working at late night. There is no transport
facilities at their home. Therefore, company allow flexible work schedule to staff. This technique
is more beneficial for staff as well as hotel for solving problem. For staff, it is good to effectively
working in organization. For organization, it is advantageous to reduce staff turnover in the
company(Ihrig, and et.al., 2015). If the hotel increase their pay scale, so that this technique is
also beneficial for their business as well as its staff. For staff, it is advantageous to create
opportunities for future and impressive working in organization. For firm, it is also good for
reduce staff turnover in workplace. With the help of it, staff are never moved on other
companies.
CONCLUSION
This report has summarised that management has very essential for Imperial hotel.
Because of ineffective management, company has faced many problems such as poor guests
satisfaction, 80% staff leave company, ineffective team work in back office and front office,
ineffectual leadership and management style etc. In this context, hotel has followed management
theories such as theory x and theory y as well as human relation theory for solving issues that is
high staff turnover. With the help of it, company build relationship with their employees for
improving productivity and execution of firm as well as staff in the firm. Furthermore, It can be
concluded that different ways to reduce employees turnover that includes offer competitive pay
and benefits, performance reviews, make opportunity, pay attention to engagement, allow
flexible work schedule, increasing pay scale in the workplace. It can be discussed that beneficial
of these techniques for organization to solve problems. Effective management helps not only
reduce staff turnover but also improving team work, impressive leadership and management
style and improve guests satisfaction in front of their hotel. Therefore, company also adopt
management theory for solving problem of ineffective administration policies and procedure in
the workplace. Imperial hotel make sure that adopt all techniques and theories properly for
solving problem of their business.
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REFERENCES
Books and journals
Hill, T., 2017. Manufacturing strategy: the strategic management of the manufacturing function.
Macmillan International Higher Education.
Ihrig, A.C. and et.al., 2015. Accurate localized resolution of identity approach for linear-scaling
hybrid density functionals and for many-body perturbation theory. New Journal of
Physics. 17(9). p.093020.
Ma, X. and et.al., 2015. Large-scale transportation network congestion evolution prediction
using deep learning theory. PloS one. 10(3). p.e0119044.
Pike, K. L., 2015. Language in relation to a unified theory of the structure of human
behavior (Vol. 24). Walter de Gruyter GmbH & co KG.
Shafritz, J. M., Ott, J. S. and Jang, Y. S., 2015. Classics of organization theory. Cengage
Learning.
Online
Jacobsen. D., 2013.12 Surefire Tips to Reduce Employee Turnover, [ONLINE]. Available
through. <https://resources.globoforce.com/globoforce-blog/12-surefire-tips-to-reduce-
employee-turnover>.
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