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Introduction to Operations and Services- PDF

   

Added on  2020-10-22

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INTRODUCTION TO OPERATIONS ANDSERVICES

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Overview of the company...........................................................................................................1Overview of the operations.........................................................................................................2Implementation of tools and techniques for improving strategic operations .............................2RECOMMENDATIONS AND CONCLUSION............................................................................8REFERENCES..............................................................................................................................10

INTRODUCTIONEngineering is one of the contemporary branches which has demonstrated acomprehension in context of open market scenarios and the overall impact on the operations'management of an organisation. It has led a revolutionary change and made the human lifeconvenient and at ease. With onset of globalization, there has been a rise in the application ofconceptual framework of the operations' management (Seo,Lee and Moon, 2016). Moreover, ithas provided an understanding of the market economics with planned and detailedmethodologies through quality analysis. Also, this has put emphasis on the execution ofprocurement, manufacturing, selling processes, distribution channels with on-time delivery,quality management, costing strategies and resources allocation.Watson Engineering Tooling Company has carved a niche which not only accelerated thesignificance of innovation through operations and construction of processes at larger scale butpaved a path of profit generation by consistent improvisations. Operations and services areinterconnected for smooth running of production at this organisation by employing theoperational concepts in effective manner. Furthermore, the overall assessment has been done byregular analysis on the basis of specialisation and standardizations in the procedures. Thisassignment has emphasised on the need of strategic incorporation of improvements at the largescale to sustain this global competitive marketplaces with gaining momentarily upsurge and bykeeping it intact with constant personifications in their product development. Along with this,this report will include the tools and techniques by their development team to manage theoperations in terms of production and testing. It will focus on the operations to make itsustainable with optimization of available resources and leaving a mark among their competitorsby being innovative and using the strategic expansion of their businesses worldwide. MAIN BODYOverview of the companyWatson Engineering Tooling Company was founded by an engineer in the year 1981 withthe same mission of giving satisfaction to their customers' needs by being committed to exceedtheir expectations. It is one of the leading organisations that work in the production of varioustools like micrometers, callipers, scribes and other related specialised items by providing themetal prototypes to their suppliers, distributors and customers. They provide a limited but high

quality products made up from high tensile quality and materials for accuracy and good shelflife. Recently, they have secured a contract with the Defence industry of United Kingdom till2048 due to its consistent efforts towards bringing radical changes in relation to innovation andenhanced operations (Innovation vouchers, 2018).Overview of the operationsThis company is including a wide variety of product range expanding from rules, scribesto the defence related tools such as precision turned parts made up of fancy parts from metalswhich are light, strong etc. Moreover, their plant is well equipped due to a headstrong backupsupport from their investors (Aitken and et.al., 2016). Along with, they have a loyal taskforcewho have been with this company since the beginning of their respective careers. With advent of open economy and rise of information technology in recent times, itbrought radical altercations in the working practices of this tooling company to sustain thecompetition prevailed in the global markets. In the year 2016, they were approached byEuropean Hospital Management for a two year contract for the development of cutting-edgetools whose shelf life is better, advanced and compact with enhanced volumes.Implementation of tools and techniques for improving strategic operations In regard to the above, this company has established its latest motto to rediscoverthemselves through pioneering of adoption of new operations improvisations and progression tofetch the attention of their investors, employees' and customers for proper attainment of theircompany's vision through appropriate utility of energy and conscience (Dudek, 2018). Earlier,their focus was on the technical aspects in the production of their tools, however with time, theirmanagement team understood the significance of programmes and technologies that provideIllustration 1: Operations Model(Source:Sorensen and Dahl,2018)

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