Introduction to Operations and Services - PDF
Added on 2020-10-05
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Introduction to operationsand services
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................3Introduce a company-wide Operations improvement strategy in the Watson EngineeringTooling Company in line with the stipulations...........................................................................3Tools and techniques for improving Operational Strategies.......................................................6CONCLUSION AND RECOMMENDATIONS............................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONOperations may be defined as one of the major functions of an organisation along asupply chain, finance, marketing and human resource. Operations functions requiresmanagement for both strategic and day today productions of goods and services (Bedogni andet.al., 2016). Operations management is the important part of an organisation, it is the area oforganisation's management which is mainly concerned with the designing and controlling theprocess of productions and business operations. It is the field of a business if successfullymanaged can result in success of a business in terms of growth and profits. This report is basedup on a case study of Watson Engineering Tooling which is a company manufactures tools andequipment. Due to decline in engineering in the North East of England and increase incompetition Watson Engineering wants to improve its operational strategies in order to ensuresurvival and growth of a business for a long term. For this purpose company wants improve itsoperations in order to expand its business across the nation by projecting a business to customers,suppliers and investors itself. Also company wants to evolve the business based on engineeringentity wants to able meet the requirements of its customers, suppliers, etc with quality cost anddelivery. In 2016 an approach was made by European Hospital management Board to WatsonEngineering tooling company for designing and manufacture hand held precisions and board hassigned a 2 year contract with the company for manufacturing of cutting edge products on a largerscale which has provided an opportunity for the company to expand their market base andimprove the company image. The aim and vision of a company can be achieved only by propermanagement in its operations department with the help of which Watson Engineering Toolingcompany can improve their business operations. This report discusses about the tools andtechniques of operations management which can help the company in achieving its aims andobjectives and how it can it implement tool and techniques with in its operations and productionsdepartment.MAIN BODYIntroduce a company-wide Operations improvement strategy in the Watson Engineering ToolingCompany in line with the stipulationsWatson Engineering Tooling company deals in the manufacturing of engineeringcalipers, scribes, engineers rules and has expanded its product line which includes themicrometers and limited range of specialists items which requires the high quality skills and high
quality materials in order to produce accurate and long lasting items.Watson engineering toolingcompany is based on the production to manufacture the different type of product such as tubular metalfabrication, full service sheet etc. It is providing the metal prototype and production parts to the otherindustries. It is the core competencies in the manufacturing metal fabrication solutions that help formaintaining their quality of products in proper manner. This organisation is mainly used theimprovement strategies that help for increasing the efficiency and performance of business process.There are different type of operation improvement strategies application in the enterprises process.But due to increase in competition and globalization has resulted in the decline in the business,which made Watson Engineering tooling company realise that a strategy needs to be developedby an organisation in to survive in the business for the long term (Freiling and et.al., 2016). Butthe market has been expanding from last two years which has provided an opportunity for thecompany to expand their business in the market by making improvement in their operationsstrategies which can help the organisation in achieving their goals and objectives. WatsonEngineering tooling company can introduce a company wide operation's improvement strategy intheir business by making changes in their operations management strategies. Operational strategyforms the integral part of a business which helps in managing the entire operations of thecompany related to its manufacturing and expansion of business. There various operations whichexits inside the organisation such as manufacturing, financial operations, marketing, humanresource, etc which is responsible for the success of a business. Operational strategies refers tomethods which Watson Engineering tooling company can use in order to achieve its aims andobjectives. By developing operational strategies Watson Engineering tooling company canexamine its business situation and can implement efficient and effective systems within theorganisation with better use of resources, work process and employees. A company has to forman action plan which can be implemented within the entire organisation which would be capablefor describing how an organisation can make use of employees, resources in the production ofgoods and services. With the help of proper operational strategy, company can support itscorporate strategy, thus it is considered as an important element for the business of anorganisation (Redjem and Marcon, 2016). Operations management can be divided in the threelevels such as strategic, tactical and operations level. Operations level mainly refers to the dailycontrol of productions which includes scheduling, monitoring and adjusting which can help inbringing the operational efficiency for Watson Engineering tooling company.
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