Introduction to operations and Services

Added on - 04 Oct 2020

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Introduction to operationsand Services
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1CONCLUSION................................................................................................................................6RECOMMENDATIONS.................................................................................................................7REFERENCES................................................................................................................................9
INTRODUCTIONOperation and service can be termed as the process that helps in achieving the efficientproductivity in supporting the services of the company. ITIL is the most widely used acceptedframework that encourages effective services of organisation which mainly provides thedirection to achieve the growth and success in supporting the services of the engineering toolingcompany. This study will be completely based on the Watson engineering tooling case study.This company is mainly aimed at performing the globalised functions. This organisation initiallydeals with limited products which are served to the engineers such as engineering rules,engineering calipers, scribes etc. This group then gradually expanded the production andmanufacturing process which resulted with the introduction of more items including micrometersand specialist item that supports high quality and skills to produce more long lastingitems( Christine and Verena2013 ). This report mainly helps in establishing various strategiesthat uses the business tool in order to accommodate all the functional requirement of the Watsonengineering group.This study will also help in identifying the significance of ethical and cultural influence atworkplace. The commitment and loyalty of the workforce help the Watson industries leads to thesound financial position of the company. The report will also focus towards the use if businessprocess model that helps in implementing the effective operations and services of the company.The research will carry out the operations which are related with PCDA plan that helps inperforming the effective operations of business. It will also help in understanding differentphases involved in PCDA.MAIN BODYWatson Engineering Tooling Company was set up in 1980 in North East England. Theymanufactured engineering tools like Scribes, Calipers and many more engineering tools. Aftersome years' competition in North East England increased and Engineering declined. As a resultthey tried to expand their business from local level to global level for worldwide recognition fortheir products and their company image. They have always focused on innovation and tried tointroduce new tools or techniques for their products. So to expand their business globally theyneed to introduce more innovative products and attract new customers at both national level andinternational level.There are various strategies through which they can bring improvement intheir operations like Lean, PCDA, business process modelling and business process engineering1
and all the three tools and technologies will be explained in this case study. To design andmanufacture innovative products they designed newbusiness process model and new businessprocess engineeringso that they can grow and move with the increasing competition. Definingbusiness processes is one of the technique of operation improvement strategies. There are furthermore strategies which will be explained afterwords.Business process model is basically used to represent all the processes of an organizationso that all the current operations and processes can be analysed, automated and improved.Watson Engineering Tooling Company need to introduce new Business process model andframework to bring improvement in there company wide operations to grow and compete withthe rising competition. Management of the company can use business process modelling withbusiness objectives like reducing cycle time, increasing processing speed, reducingcosts,increasing quality and focus in materials, capital cost, labour etc. which will help them togrow(Stefania and et.al.,2016 ). For this model a business process map is made which visualizesall the business operations, standards, roles and responsibilities throughout the organization. Ithelps the company to understand, analyse and improve their present working methods. It helpsthe company to train their new employees within a short duration of time without troubling theirother employees, improve there internal communication process throughout the organization andhelps company to understand the description more easily, makes sure that all the work is donewithin the organizations standards and policies and once the map is completely documented andunderstood it can be used to improve their efficiency and re-engineering.After this Business process engineering is done. In this an organization studies theirpresent operations and develop new methods for improving their efficiency, productivity andtheir total operational costs. As the operational manager of Watson Engineering ToolingCompany, study of many things need to be done to achieve improvement in their operations likeway company operates, its long term goals and different ways they can improve themselves. Forthis business processes, workflows within the organization is analysed in order to improve theiroperations, operational cost, improved customer services to compete with the increasingcompetition in the market(Ian and Yen.,2005 ). It is also called transformation, redesign orbusiness process change management. Business process engineering cycle has four processes i.e.Identifying all the processes and operations, reviews and updated analysis, new design to be andat last designing and implementation of the process. In order to obtain the final result following2
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