Leadership and Management Styles

The assignment delves into the distinct concepts of leadership and management, examining diverse styles within each category. It analyzes the strengths and weaknesses of various approaches and considers their applicability in diverse organizational settings. The text draws upon academic sources and real-world examples to illustrate key concepts.

Working With The
Leading People

INTRODUCTION
Leading is the attribute which assist in acting and encouraging employees to a specific
work in an efficient way. Leaders will guide their individual to the correct path which help to
achieving target goal and objectives. This activity will inspire people in effective and efficient
way. Leadership helps in acquiring knowledge and skill which provide growth and development.
There are various methods or techniques which support and motivate workers within an
organisation (Amabile, 2012). The company need to make a team which lead their other
members. The United Parcel Service (UPS) is one of the largest Parcel service in UK. It assist in
leading the management and administration work in the company. Currently they face some
problem such as management, leadership and administrative areas. This is one of the famous
parcel service firm in the country. The main aim of this study is to acquire skill and ability that is
required for employee the major group. Report will aid in understanding selection and
recruitment process in an enterprise.
TASK 1
1.1 Prepare recruitment and selection process documentation
HR management department is a crucial part of the company. United Parcel Service hire
those persons who have full ability, knowledge, capabilities or quality to handle the work. Now,
the firm face many issues which are related to the management, leadership and administration.
As a HR manager, I need to select those employees who have excellent working skill and they
will manage all administrative work in an effective manner. Recruitment process assist in
identifying right person at right place. I need to prepare documentation for these process:
Recruitment and selection process
 Supporting of recruitment- As a manager of United Parcel Service I need to post
recruitment ads on the internet and add some details for the job profile (Bush and
Middlewood, 2013). After that search the best suitable candidate and call for the
interview.
 Job description- It is an important part of an organisation. I need to place right candidate
at right place on right time in the company. All the job related information must be
posted on internet.
1

 Advertisement- It is the essential feature of recruiting and selecting process. As a HR
manager I will use different media for spreading their job vacancy such as newspaper,
online advertisement and selling.
1.2 Legal, regulatory and ethical process of recruitment and selection
There are some concept and orders which directly impact on recruiting and selecting
procedure of the firm. The responsibility of manager is to identify external legal rules that impact
on company's policies and plans (Czabanowska and et. al., 2014). There are certain things that
impact legal, regulatory and ethical on the selection and recruitment are as under:
 Impact on right to employment- It is the responsibility of company HR manager is to
check candidates family background and also check if is any criminal record.
 Impact of nationality- If any company declare that they will provide job only to the
residential people so they intent to interrupt law of nation rule act.
 Effect on age standard- Recruiting and selecting procedure given several profit to senior
and junior workers. Some firm pay especial care towards these age grouping people then
they interrupt rule of government.
 Impact of employment statement- The company provides employee statement chart to
the new member and this is the responsibility of an employees to follow it. It includes
leave schedule, salary, working hours and timings.
 Impact of gender discrimination act- The cited firm will manage the gender
discrimination act. Every company should not bias with their employees on the basis of
age and gender.
1.3 Take part in the selecting activity
HR manager need to take part in the selection process. In United Parcel Service face
problem for some years and due to poor techniques of recruitment and selection process affects
its annual balance. I need to update selection procedure of the company which helps in searching
talented employees (Day, 2014). There are certain things in which human resource manager must
be take part which is selection process that are as under:
 Select the recruitment and selection team- I need to recruit talented and skilled team
who have high capability and ability to select capable candidates for an organisation. In
2

each team there must be one director who manage team members. It assist in recruiting
suitable candidate for the firm.
 Short list the candidates- HR manager observe each candidate and short list the talented
worker. After they call to the selected employees for the next round of interview.
 Taken interviews- After that they take interviews of selected employees who is suitable
for the job profile (Eccles and Serafeim, 2011). A manager will communicate several
questions which help me in analysing knowledgable candidate.
 Hiring Decision- It is the last measure in which HR administrator given appointment
letter to the chosen employees. And then they will join the company on the suitable job
position.
1.4 HR manager effort to the selection procedure
A manager want to set up some certification for the selecting activity. So they will
information by online promotion which assist in attracting new candidate who interested to join
the company. I will taken interviews of new candidates and select only suitable employees who
match for this job profile. The chosen nominee will come in the firm to achieve and handle duty
of the position.
Leadership Impact- Employed with leading group is play an essential role in the
company. The manager or leader are similar with from each one. Managers are supporting part
of the company who manage all business activities in efficient manner. There are different type
of leadership such as positive and negative leadership. The United Parcel Service has to use
various leadership methods which assist in maintaining their employees.
2.1 Skill and attributes need for leadership
United Parcel Service firms owners decided to open some branches for expanding their
business in all over the world. They need to hire a person who will manage their new office and
tries to expend it (Fraley and et. al., 2011). An individual who will be appointed to managed the
branch work who have high skill and knowledge to handle a team. Here are definite property
which explain the reason that individual have some power and abilities which are as under:
 Any person who is answerable for expanding business in all around the world so the
person have attributes or capability to handle the work or a team. He will not perform his
work to became a leader but also a manager. By this he can control their employees in
effective manner.
3

 An organisation has to hire a person who will ability to manage the workers and lead
them in right direction. It assist in achieving goals and objectives.
 An individual must have ability and attributes to became a leader or manager. If a person
have not any skill and knowledge then he will not became a perfect leader of the firm
(Fullan, 2014). They must have accurate leadership quality which help in expanding the
business area.
2.2 Differentiate between leadership and management
Comparison Leadership Management
Definition Leading is a quality which
leads the people towards right
direction.
It is procedure in which
managers control and manage
employees and organisational
activities or functions.
Focus The main focus of leader is to
change company functions.
It assist in maintaining stability
in the firm.
Basis Leaders create trust among the
workers.
Management manages all
business activities of an
organisation.
Power Leadership help in influencing
people towards specific goal.
It has the power to make rules
which must be followed by
their employees.
2.3 Leading style in various conditions
Here are several leading styles in an enterprise. United Parcel Service use democratic
leadership style which help in making decision in effective manner. In this style all the
employees should be participated in the decision making process. If a firms managers use to
adopt autocratic leadership they will increase dissatisfaction among employees. In autocratic
leadership, company's manager will responsible to take decision which style is suitable for the
organisation growth and development (Gardner and Laskin, 2011). If a manager adopt
paternalistic approach then it will enhance disappointment among individual in broad level.
4

Managing director will proceed essential decision for the growth of an enterprise and
employees are depend on HR actions. Simply now days worker wants to take conclusion of their
personal activity and they need to free in the organisation. The paternal model is not suitable for
the cited firm for opening and expanding new branch.
(Source: Leadership styles, 2017)
The democratic leadership style helps in making decision in an efficient manner. It assist in
resolving conflicts between employees and managers. United Parcel company adopts democratic
leadership style which will help in expanding the business.
2.4 Motivate staff to achieve goals
There are certain motivational methods which can be used by firm for encouraging their
employees. It assist in achieving goals and objectives (Goetsch and Davis, 2014). Maslows
hierarchy need theory that includes X and Y theories which help in motivating their company
employees to achieve a specific target goals. United Parcel Service adopt this hierarchy need
theory which are as under:
 Reasonable payment- The company provides reasonable salary to all their staff
members. If the worker can not get salary on the basis of his performance then he will
demotivated and does not focus on work properly. This is the responsibility of the
manager to provides satisfied income to their employees which aids to motivate them and
automatically enhance their performance.
5
source 1: Leadership styles, 2017

 Treat all workers on equal basis- It is the duty of HR manager to treat their employees
on equal basis and also motivate them to achieve target goal and objectives. It will help in
increasing organisational growth and development. United Parcel service adopt some
methods or techniques for encouraging their workers in right direction (Mendenhall,
2012). As a manager, I need to satisfy all employees needs which help in getting goal for
an organisation. A manager should treat each and every worker on equal basis and cannot
bias with anyone.
TASK 2
3.1 Welfare of group employed for UPS organisation
United Parcel Service firm will keep their unit or group activity in effectual way. The unit
members have skill and ability to their target and objectives. Any manager is not accountable for
company's profitable and achievements so they require to improves their group unit ability or
skill. Attainment is provided when all the employees doing task jointly to achieve some
particular objective. There are some things which assist in identifying firm success are as under:
 Establish employee relationship- In an organisation, employees build their relation with
other colleagues. United Parcel Service company main focus is to maintain workers
relationship with their co-workers and managers (Peterson, 2011). A leader can trust their
team members and managers who will help in achieving organisational goal.
 Effective growth and development- This is an essential element of group work which
arises in an enterprise. It assist in completing the project and activity in an efficient
manner. Only one person can not achieve objective which need by the company but a
team will achieve that objective and target by the help of their skilled members.
3.2 Importance of working team as leader and manager
United Parcel Service has face many problems which are related to administration,
leadership and management. These issues can solved by leaders or manages within an
organisation. Team work will provides effective growth and development which assist in
achieving goals and objectives of the company. There are some role of leaders or managers
which are as under:
6

 Monitor the performance- A company leader will assist in monitoring the performance
of an employee. They need to manage their team members works and motivate them for
achieving goal and objectives.
 Coordinator- A manager and leader play an important role for coordinating the workers.
A person who assist in managing work of their employees in effective manner.
 Implementer- A leader and manager can became an implementer who adopt new
strategies and policies in an organisation (Rees and French, 2016). They will control or
manage their team members for completion of each task.
 Team worker- Leader or manager is team worker who will complete task on given time
period. They also check work of their team members and then implement it in the
business.
 Finisher- The leader and manager also be a finisher because they are the main person
who provide right direction to their workers. They assist in completing work at given
time.
3.3 Effectiveness of team to achieves the goals
United Parcel Service has to maintain team work in proper manner. It help in achieving
desired goals and targets within an organisation. An employee should learn new things and skills
towards their products (Stanleigh, 2013). The cited company need to enhance knowledge and
skill of their workers. An enterprise will identify the task and projects which assist in achieving
target objectives. Team can improve their workers performance by adopting different strategies
and policies. Leaders should evaluate team members behaviour in different situations.
The member of team will listen properly their leaders statement and work on it. They
maintain effectiveness in team for achieving target goal and objectives. Leader will encourage
and motivate their members for complete some specific task. Team will work together for
achieving a target goal to the company.
4.1 Planing and monitoring the performance of UPS company
Planning is predetermined process which help in identifying future task or work which
will done by the company. The managers has to monitor their employees towards a specific goal
or objectives. The face many problems such as leadership, administration and management.
There are certain methods which assist in measuring performance of worker of the organisation
are as under:
7

 Performance check- United Parcel Service company has to investigate their worker
performance. This is the method which assist in checking work of the employees in an
organisation. It help in deciding incentives and bonus which is based on employees
performance.
 Interviews- This method assist in observing skill and knowledge and identify talented
employee who have ability to handle all work (Terkel, 2011). Manager take interviews of
candidates and select only those worker who is suitable for the job profile.
 Sample methods- Company has to manage or control their employees within an
organisation. They need to maintain their services or products which will manage by the
managers.
 Analyse the clients and customers- An enterprise has to analyse their client and
customer detail which assist in evaluating current and future demand or need of them. It
assist in enhancing customer value towards their company services.
4.2 Development needs of an individual at UPS company
United Parcel Service company is largest courier services. Development plans is
important for an individual growth within an organisation. An enterprise need to analyse the new
employee ability and capability that assist in training and development process (Welch, 2014).
This is some leadership styles which help in developing a person are as under:
 Training required analysis- An organisation will want to examine the activity and
improvement procedure for their employees. Here are few cause which effects on firm
policies and strategies in effective manner. The main objective of an organisation is to
achieve target goal. An individual will perform better work in the company. Manager
can analyse data or information of their customers or employees which provides growth
too the firm. This method is based on workers performance and help in monitoring each
and every employee of the company. The leader should manage or control their team
members in effective manner. The training enhance knowledge and skill to the staff
members which assist in monitoring the new technicals or technologies.
On that point are certain procedure of training and development of worker that are as follows:
 Objective of the company
 Strategies of the enterprise
 Training and development process
8

 Choose the training area
 Purpose of training
 Aim of education
 Measure the activity procedure
 Management of the goals
4.3 Measure the activity of leading and direction
United Parcel Service company face some issues which are related to the administration,
leadership and management (Day, 2014). A employer has to evaluate all performance of their
employees that assist in achieving goals and objectives. Manager provides training and
development sessions to their employees which help in knowing the functions of new techniques
or methods. An organisation has to change their rules or regulations which affects on external
and internal factors. Then worker need to evaluate essential process which assist in enhancing
skill and abilities of an employee. Leadership is the activity which assist in provides right
direction to their employees within an organisation.
Management has to develop new strategies and plans which is important for the business
operation and it need to run the activities in smooth way. They will evaluate current and future
scenario of the employees which are based on their performance. Company need to provides
effective services to their new and existing customers and satisfy them. Leader is basically
similar with the manager and its main functions is to control or manage all organisational
activities. The need assessment assist in evaluating the customers behaviour and attitudes in the
workplace. As a manager, I need to improve all business activities or function which is necessary
for providing growth and development within an organisation (Amabile, 2012). It is my duty to
monitor company's employees and provides right path for achieving target goal and objectives. A
leader will also analyse the basic factor of training and development which assist in identifying
talented workers.
CONCLUSION
In the above study can be conclude that the procedure of selecting and recruiting for new
team member in the enterprise. As a manager, I will prepare document of this process. United
Parcel Service company measure the effect of lawful, regulation and orders which directly
affects the hiring and selecting activity. In this report the firm too measure the operation that
9

consider appointments, interviews and employ new group for increasing growth. Then I will
identify the skill and attributes which assist in expanding the business in other areas. An
organisation has to understand some leadership styles such as democratic and autocratic and in
which firm adopt democratic style which help in achieving goals and objectives. And lastly as a
manager I play a role of coordinator, finisher, motivator, team worker and investigator.
10

REFERENCES
Books and Journals
Amabile, T., 2012. Componential theory of creativity (pp. 3-4). Boston, MA: Harvard Business
School.
Bush, T. and Middlewood, D., 2013. Leading and managing people in education. Sage.
Czabanowska, K. and et. al., 2014. Public health in the 21st century: working differently means
leading and learning differently. The European Journal of Public Health. 24(6).
pp.1047-1052.
Day, R. D., 2014. Leading and managing people in the dynamic organization. Psychology Press.
Eccles, R. G. and Serafeim, G., 2011. Leading and lagging countries in contributing to a
sustainable society. Harvard Business School Working Knowledge.
Fraley, R. C. and et. al., 2011. The experiences in close relationships—Relationship Structures
Questionnaire: A method for assessing attachment orientations across relationships.
Psychological assessment. 23(3). p.615.
Fullan, M., 2014. Leading in a culture of change personal action guide and workbook. John
Wiley & Sons.
Gardner, H. E. and Laskin, E., 2011. Leading minds: An anatomy of leadership. Basic Books.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Mendenhall, M. E. ed., 2012. Global leadership: Research, practice, and development.
Routledge.
Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.
Stanleigh, M., 2013. Leading change. The Journal for Quality and Participation. 36(2). p.39.
Terkel, S., 2011. Working: People talk about what they do all day and how they feel about what
they do. The New Press.
Welch, J., 2014. Jack: what I've learned leading a great company and great people. Hachette
UK.
Online
Leadership styles. 2017. [Online]. Available Through: <es.dreamstime.com/stock-de-ilustración-
ejemplo-del-diagrama-del-negocio-de-los-estilos-de-dirección-image53022085>.
[Accessed on 14th September 2017].
What is the Difference Between Management and Leadership?. 2017. [Online]. Available
Through: <http://guides.wsj.com/management/developing-a-leadership-style/what-is-
the-difference-between-management-and-leadership/>. [Accessed on 14th September
2017].