The Impact of Information Technology on the taxi industry

Table of Contents
TITLE: The Impact of Information Technology on the taxi industry.............................................3
INTRODUCTION/BACKGROUND OF PROJECT......................................................................3
RESEARCH RATIONALE WITH JUSTIFICATION...................................................................3
PROJECT AIM AND OBJECTIVES..............................................................................................4
LITERATURE REVIEW................................................................................................................4
RESEARCH METHODOLOGY.....................................................................................................6
RESOURCES REQUIRED.............................................................................................................7
REFERENECES............................................................................................................................10

TITLE: The Impact of Information Technology on the taxi industry
INTRODUCTION/BACKGROUND OF PROJECT
Technology plays important role in the development of every industry as it simplifies the
work of individuals working within it and brings range of opportunity for the same sector.
Performance of the taxi industry has been changed a lot with the passing time (Hirschhorn, al.,
2019). Advancement of the technology has supported taxi industry a lot and helped them out to
serve its customers in more adequate manner. Mobile banking, GPS technology and instant
presence are determined as the three main effective ways which has placed positive impact over
the taxi industry (Panda and Kapoor, 2017).
This present investigation has been conducted for UBER, an American multinational ride
hailing company which basically provides rental car and other vehicles facilities to the
customers. Apart from this, the company also offers food delivery services to the customers
which are popular with the name of UBER Eats. With the passing time the company is growing
in the rapid manner as it is acquiring latest technology with the motive serving its customers in
better manner and enhancing profitability as well as success at market place (Reisinger, Michael
and Hayes, 2019). This investigation has been conducted for analysing impact of information
technology on the taxi industry. Along with the company also wants to know about the influence
of technology over the security local taxi operators in Birmingham as its manager thinks that
advance technology has placed impact over the taxi operators functioning.
RESEARCH RATIONALE WITH JUSTIFICATION
The main purpose of conducting this research is the personal interest of the investigator
towards the upgrading technology and how it is influencing different industries especially taxi
industry. Apart from this, by conducting on the topic “The Impact of Information Technology on
the taxi industry” scholar wants to improvise their knowledge on the same sector so that they can
further enrol into the same industry after completion of their studies (Kalra, 2019). Another
influential reason for conducting investigation topic is to develop understanding on the impact of
information technology on taxi industry by conducting appropriate literature on it (Basari and
Shamsudin, 2020). Another motive of conducting this research is to improvise some essential
skill that will help investigator in performing research effectively.

PROJECT AIM AND OBJECTIVES
Research aim:
“To determine the importance of information technology for taxi industry and its
influence over the security of local taxi operators in Birmingham” A case on UBER.
Research Objective:
 To develop understanding on the importance of information technology for taxi industry.
 To analyse role of technology towards the security of local taxi operators of Birmingham.
 To ascertain different challenges faced by UBER while incorporating latest technology.
Research Questions:
 What is the importance of IT for taxi industry?
 What is the role of technology towards the security of local taxi operators of
Birmingham?
 What are the different challenges faced by UBER while incorporating latest technology?
LITERATURE REVIEW
Importance of informational technology for taxi industry
According to the perception presented by Duncan and Lockhartt, (2018), it has been
determined that technology plays essential role in the business performance of every industry.
Now a days, the market structure developing from different sector through upcoming the new
technologies or resources which effect the human life into positive ways. Specially now
everything is digitalise where people can easily access the resources through online where
smartphones plays an important role in it (Hine and Mitchell, 2017). Through this opportunity
the transportation invades into this digital world and providing the online services through
mobiles such as cabs are creating a benchmark in the digital world, there was time when people
use to go far from their places to book transport facilities now they can easily book from online
through mobiles (Singh, 2016). In this the services are upbringing the choices for the customers
where they can book a taxi as per their own, the trend which can be applicable there should be a
proper authentic application for users, improvisation in GPS system to easily detect the people's
location, providing the different choices of cabs like hatchbacks,sedan,or any other luxuries, the
services should be provides at 24 hrs in a day. For example; UBER is one of the suitable for
today's online transportation services from all over the world their services are very flexible in
nature and feedbacks are strongly effective by them, most of the people access the UBER service