IT Management Issues: Mainland Safari Tours

Running head: IT MANAGEMENT ISSUES
IT Management Issues: Mainland Safari Tours
Name of the Student
Name of the University
Author’s Note:

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IT MANAGEMENT ISSUES
Executive Summary
The major objective of the report is knowing about case scenario of Mainland Safari
Tours and their new business processes and operations. Information technology
management is referred as an important process for overseeing all the matters,
which are related with specific IT resources as well as operations within the
respective information technology company. Such information can be promptly
processed or stored with better communication network with the core purpose of
ensuring that management, proper operations and entire procedure of decision
making could be supported effectively. Each and every information technology
resource is required to be controlled and such resources mainly include tangible
investments like computer hardware, network, software and data centre facilities.
The report has demonstrated about detailed analysis of management decisions of
Mainland Safari Tours and two recommendations as well as technological solutions
are provided to enhance their business model.

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1. Introduction
A full servicing coach company, Outback Safari Tours with twenty five offices
are being situated in New South Wales, Queensland, SA, Western Australia and
Northern Territory. They provide several types of multiday tour as well as excellent
service. Another popular and brand new lower expenses coach organization,
Mainland Express also provides several distinctive services to their customers
(Marchewka, 2014). The management of these two organizations has taken the
decision of combining them as Mainland Safari Tours to enhance business
effectiveness to a high level. This report will be providing a detailed description of the
entire case scenario for Mainland Safari Tours after consideration of few important
recommendations to improve services.
2. Discussion
2.1 Critique for Every Management Decision for Case Scenario
The management of two organizations, Mainland Express and Outback Safari
Tours have decided to merge them for making Mainland Safari Tours and hence
they have undertaken some of the major decisions to provide utmost benefit to their
business (Bloom et al., 2014). The foremost management decision of this company
is retaining each and every pre existing staff, destination, tour and coach. This would
be termed as both moral and ethical as the employees would not lose their jobs and
the pre determined tours would be followed so that customers do not face any issue
for their plans. The next benefit of the system can be termed as there are no
additional expenses incurred and thus ensuring company will be extremely
benefitted and would enjoy high profits (Jiao & Onwuegbuzie, 2017). Furthermore,
with the combination of traditional system and latest advancement from the two

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previous organizations, it is highly expected that this new company will bring out
more efficacy after following some of the most significant traditional customs and
rules.
The next decision that is being undertaken by the management is to start a
premium service that would be providing every required amenity of an individual in
an extremely low cost. Another important decision by the management is allowing
the customers to make their bookings online and hence saving resources like cost
and time of clients (Hills, 2018). However, an additional 15% charge would be taken
from taken if the booking is made via agents that can lead to dissatisfaction of few
customers. Lack of face to face customer meeting is yet another important drawback
of this company that must be eradicated.
2.2 Major Differences within Information Technology and Information System
with Two Technological Solutions
Information technology could be stated as the subsequent usage of system,
so that the respective organization is able to complete few significant activities such
as data retrieval, manipulation and even transmission of the sensitive data
effectively. Information systems could be stated as a proper formalized,
organizational and socio technical system, which is properly designed to collect,
store and even disseminate the confidential information (Ye & Wang, 2013). Both of
these information system and information technology are proper evolving
technologies, although having few of the differences between them. The first and the
foremost difference is that an information system is responsible for focusing and
analysing on needs of known system and it is the core process of planning and
converting the systems to few significant forms that can be used and dealt with
(Wagner, Vollmar & Wagner, 2014). On the other hand, the information technology is