Quality Management in Business Jaguar
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Added on 2020-01-21
Quality Management in Business Jaguar
Added on 2020-01-21
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TABLE OF CONTENTSTASK 1 – essay....................................................................................................................................3TASK 2 - Report...................................................................................................................................62.1 Discussion of the Customer Satisfaction...................................................................................62.2 Explanation of the continuous improvement in the Quality Management................................72.3 Illustrate the type of added values gained through effective and efficient operations..............82.4 Describe the types of information made available to your customers.......................................8TASK 3...............................................................................................................................................103.1 Quality management measurement along with example.........................................................103.2 Benefit of use and non-user survey in determination of customer needs................................103.3 Methods of consultation employed in quality scheme ............................................................113.4 Value of complaints procedure.................................................................................................12TASK 4...............................................................................................................................................13REFERENCES...................................................................................................................................142
TASK 1 – ESSAYQualityIn this task, it introduces the definitions of the quality management are defined with itssignificance in the business and service. It also comprises of the quality control and its significance inthe organization. Quality management is defined as the process which supervise all the activities and taskswhich needed to maintain the desired level of excellence. It is importance for customer satisfactionwhich leads to the customer loyalty. Quality management tools helps in designing and creating aproduct which meets the requirements and needs of the customers. Quality management assures theincreased profits and higher productivity for the organization (Kim and et.al., 2012). Quality control isthe procedure which ensure a set of product should has a standard quality and should meet the needs ofthe customers. The importance of the quality control is to encourages quality consciousness in theproduct. It also helps in reducing the production costs and inspection costs. It also utilize the resourcesin most effective way which ensures increased goodwill. Quality control helps in boosting the highmorale in the employees and improving the management and employees relations. It improvises thetechniques and methods of production and helps in controlling the prices of the product by providingstandard quality in the products and services (Quality management, 2016). For example, Jaguar istaking TQM very seriously in their businesses and implementing various TQM programs and practiceswhich could help them improving specific systems and processes in the organization. It concluded thatquality management helps in the standardises the product and ensure that to meet the needs andrequirements of the consumers by satisfying them. Quality inspection and assuranceThis task is all about the quality inspection and assurance and their significance in the businessoperation. It also includes the processes of quality assurance and inspection which used in thebusinesses with the examples. Quality assurance helps in the preventing the defects in the products and services by using thequality standards to maintain its products and services. Whereas quality inspection are measured to aimat checking, measuring and testing the product characteristics which gives the desired results. Theimportance of quality inspection are to detect the inputs prior to the quality risks. In the inspection, itcounted the total quantity of the products and check the quality standard of the product. Qualityassurance ensure that the requirements of the consumer will get fulfilled. The process of qualityinspection and assurance is done to detect the defects in the products and services and later on toprevent that defections from the goods and services (O'Brien, 2013). The processes can be done3
through the sensors and by other technological developments. The live example can be Jaguarcompany. The company can monitors their car engines through CCTV cameras and in production theyare putting 3D monitoring systems to monitor the products. It concluded that there are variousprocesses which can inspect and prevent the defections in the the products and services. The qualityinspection and assurance are the part of the quality management system.Types of quality managementapproachesIt has been identified that the organization can focus on different types of quality management approaches for improvement in work quality. It will also provide long term benefits such as enhanced customer satisfaction. W. Edwards Deming and Joseph M. Juran has provided an quality management approaches for further developments. Deming has stated that the significant consideration of guidance and directions provided bymanagement can enhance quality aspects. Management of Jaguar must focus on properacknowledgement among employees about work practice. Plan – Do – Check – Act is a way thatimproves quality aspects. Deming also contended that the theory can also improve the planning systemof the organisation. It will enhance the morale of manager to overcome issues in effective manner. It isalso essential to allow employees to take part in decision making process as it helps in variousdevelopments (Clements and et.al., 2015). Deming's cycle covers four critical aspects that need to beconsider by manager for improvement in quality such as plan, do, check act. On the other side, Joseph M. Juran which has also provided a principles of quality It is covered of threekey elements such as planning, quality control and quality improvement. These factors that impact theworking of overall quality management system. As per view of Juran the customer consider quality ascritical aspect during purchase decision making process. It means management must consider it as acritical aspect in quality planning. Top level management also need to participate effectively indecision making process because it facilitates in accomplishment of customer satisfaction level. Costeffectiveness is also one of critical aspect that can improve the quality. Quality standards must befollowed by members along with Juran principles because it leads business to sustainable development.Comparison among methodsIt introduces the differences and the similarities between the different methods which are usedin the quality management of the Jaguar company. It helps in the implementation of the qualitymanagement.SimilaritiesTop level management needs to reflect the commitment for improvement in qualitymanagement system. It can be reflected through sales advancement and better revenue. Employee4
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