JW Marriott Case Study

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Added on  2022/10/12

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AI Summary
This case study discusses the HR practices and service quality issues at JW Marriott Singapore. It highlights the high turnover rate of employees due to varied schedules and low pay. The hotel also has a lot of issues with its quality and customer satisfaction. The staff is not trained properly, and there is no team work. The case study suggests ways to improve the service quality and reduce employee turnover.

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