Lead and Manage a Team in Health and Social Care

Lead and manage a team
within a health and social care
1

CONTENTS
1.1 Explain the features of effective team performance..............................................................3
1.2 Identify the challenges experienced by developing teams....................................................4
1.3 Identify the challenges experienced by established teams....................................................4
1.4 Explain how challenges to effective team performance can be overcome............................5
1.5 Analyse how different management styles may influence outcomes of team performance..5
1.6 Analyse methods of developing and maintaining:.................................................................6
Trust.............................................................................................................................................6
Accountability..............................................................................................................................6
1.7 Compare methods of addressing conflict within a team........................................................7
2.1 Identify the components of a positive culture within own team............................................7
3.1 Identify the factors that influence the vision and strategic direction of the team..................7
3.4 Evaluate how the vision and strategic direction of the team influences team practice.........8
4.1 Identify team objectives.........................................................................................................8
4.2 Analyse how the skills, interests, knowledge and expertise within the team can meet
agreed objectives.........................................................................................................................9
6.4 Explain how team members are managed when performance does not meet requirements. 9
REFERENCES..............................................................................................................................11
2

1.1 Explain the features of effective team performance
Effective team performance is what that leads the organisation towards success. The
features or characteristics of an effective team performance are developed through positive
leadership. It plays crucial role in developing as well as leading high performing teams. An
effective team is stay focused, work together and support one another along the way to
accomplish and goal of the health and social care organisation (Aveyard, 2014). In an effective
team, each member is familiar about the roles and responsibilities the need to perform to reach to
the goal. If the team members respect their leader or manager, then it will also help in ensuring
more effective team performance. An effective leader need to know about the strengths and
weaknesses of each member of the team and assign them with roles and responsibilities
accordingly so that they are able to work effectively and provide effective care to the patients.
In Domiciliary Care Adult Care Services in United Kingdom, the leader has the capability
to manage the team effectively and assign the members with roles and responsibilities according
to their capabilities and skills which assist in ensuring effective team performance. The leader is
aware about the skills or weak areas of team members and provide them with support where
necessary as well as utilized their strength appropriately in providing care to the patients (Barr,
and Dowding, 2019). Training and support allow staff members to enhance their performance,
lift spirits within team and develop confidence. In order to make sure effective performance of
team, the leader needs to first develop an effective team. The leader of Domiciliary Care
Services makes use of Tuckman team development model for developing effective team. There
are some features of an effective team performance which are discussed below:
Open and honest communication: an effective team has open and honest communication
which helps in developing effective relationship among team members. The manner of
interaction identifies the effectiveness of team and its performance. Effective communication
among the team members enable them to perform their responsibilities effectively and thus,
improve team performance.
Mutually accountable: an effective team is mutually accountable to accept responsibilities
as a team and as an individual. The team members celebrate success together and do not blame
each other for the failures and mistakes. They recognize special contributions and performances
that each member of team makes in accomplishing the goal of team (Borkowski, and Meese,
2020).
3

Collaboration: it is a trait which is shared by a team that leads it towards success. The
members of each successful team work collaboratively with each other and thus, encourage more
communication and creativity. In Domiciliary Care Services, each member of the team work in
collaboration with each other that ultimately assist in improving the performance of team.
1.2 Identify the challenges experienced by developing teams
A team is formed through group of diverse people. When a group of diverse people comes
together, then it can be resulted into relationship and communication issues. If a team involves
members with same interest and skills, then the aim of team may not be accomplishing. Thus,
developing a team with the members who possess diverse skills set is very necessary (DuBois,
and et. al., 2015). Lack of effective team leadership challenges the development of team. A
strong leader is very much required to direct a team as well as hold team members accountable.
There are several challenges which are experienced by developing team in Domiciliary Care
Services. There is lack of trust among the members of a developing team. The members do not
trust each other fully and thus not able to perform their responsibilities effectively. Apart from
this, poor communication is also a challenge that a developing team face. Effective
communication is very essential when the team members work collectively. In a developing
team, the members are not familiar with each other and thus face communication challenges. In
addition to this, role confusion is also a challenge that a developing team face. It is very
necessary for each individual of a team to have proper knowledge about their specific role. Lack
of understanding regarding the roles resulted into role confusion which impacts on their
performance (Gilburt, 2016).
1.3 Identify the challenges experienced by established teams
The challenges experienced by established teams are little different from the challenges
experienced by developing team. There are some challenges which are experienced by
established team of Domiciliary Care Services including ineffective leadership, lack of adequate
resources and support, interpersonal differences, lack of diverse interest and skills etc. Each team
needs a leader who provides a sense of direction to the members. Lack of effective leadership
challenges an established team. Because of ineffective leadership of a leader, the team may face
challenges in accomplishing its goals and objectives (Glasby, 2017). Lack of support and
resources is the another that an established team may face. Due to non-availability of adequate
amount of resources, team will not be able to perform their roles and responsibilities effectively.
4