Group Dynamics and Conflict Resolution in JKL Industries

This assignment explores the importance of group dynamics, conflict resolution, and effective communication in JKL industries. It discusses strategies for gaining consensus, managing group dynamic forces, and resolving issues within the organization. The assignment highlights the need for understanding principles, benefits, and final decision rules to ensure successful teamwork and conflict resolution.

LEAD AND MANAGE TEAM EFFECTIVENESS

INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
Activity 1.....................................................................................................................................4
1. Facilitate team cohesion and work outcomes..........................................................................4
2. Encouraging and fostering shared understanding of purpose, roles and responsibilities........4
3.Identifying and resolving problem............................................................................................5
4.Providing feedback to encourage, value and reward others.....................................................5
5. Modelling desired behaviour and practices.............................................................................5
Activity 2.....................................................................................................................................6
1.Develop policies and procedures to ensure team members take responsibilities for own and
assist others..................................................................................................................................6
2. Establish process to address issues and resolve performance issues.......................................6
Activity 3.....................................................................................................................................7
1. Team at JKL industries to meet expected performance outcomes including providing formal
and informal learning opportunities as needed............................................................................7
2. Develop performance plans with key performance indicators (KPIs), outputs and goals for
individuals or the team which incorporate input from stakeholders............................................8
Activity 4.....................................................................................................................................8
1.Team performance plans and team performance......................................................................8
2.Ways to facilitate two way flow of information between team and management relevant to
team performance........................................................................................................................8
3. Evaluate and take necessary corrective action regarding unresolved issues, concerns and
problems raised by internal or external stakeholders..................................................................8
TASK 2............................................................................................................................................8
1. Explain how group dynamics can support or hinder team performance.................................8
2. Outline strategies that can support team cohesion, participation and performance.................8
3.Explain strategies for gaining consensus..................................................................................8

4.Explain issue resolution strategies............................................................................................8
CONCLUSION................................................................................................................................8

INTRODUCTION
Team effectiveness is very important for an organisation in order to achieve the
company's objectives. It can be describes as the capability of a team to execute the goals of an
organisation. This assignment will discuss about the work outcomes that are achieved by the
team cohesiveness and various ways to promote shared understanding of the roles and
responsibilities of the team members in the JKL Industries. As well as, same is also enlighten
several policies and framework for resolving issues like communication and conflicts.
TASK 1
Activity 1
1. Facilitate team cohesion and work outcomes.
Team cohesiveness is the activity in which group members are attracted to each other
and motivated to stay in the group. If employees of JKL industries work together then they will
easily achieve their goals and objectives. Team cohesiveness result in less conflicts within
respective company because staff members are prepared as well as encourage to stay in group
and work in effective manner.
Work outcomes can be defined as the result of any particular task which is conducted in
the JKL industries. If team cohesiveness is implemented and successful in the same industries
then it will result in positive outcomes such as on time completion of task, goals and objective
achievement.
2. Encouraging and fostering shared understanding of purpose, roles and responsibilities.
Every individual have their own purpose while doing work within the JKL industries. For
this, it is the responsibility of manager as well as leader to combine purpose of individual in
group. Such activities will result in reducing conflicts within staff members as well as increase
internal communication system.
In this, roles and responsibilities of every person is to share as well as understand
individual purpose and then perform their work according to the assigned criteria. For
communicating all these there is requirement of proper path way that can be E-mails, text

messages, notice board and so on. Most important is that for achieving goals and objectives as
per the requirement it is necessary to have top-down and bottom-up communication.
3.Identifying and resolving problem.
In JKL industries, poor communication and organisation climate is full of conflicts these
two problem result in risk for business goals and objectives. Thus, for resolving these issues and
building positive working environment within same industry they have to take some measure
steps these are as follows:-
 JKL industries have to develop proper policies related to internal communication as well
as proper path way of transferring information as well as data.
 Communication related to improvement in existing activities must also be done and it
should be from top-down and bottom-up.
 Top level management have to offer equal opportunities to staff members as per their job
specification. Because it will result in resolving conflict issues.
 It is the duty of manager to provide information in the hand of personnels for performing
given responsibility.
 Facilitate feedbacks from both i.e., customers and management related to performance of
work as well as for outcomes consultation.
4.Providing feedback to encourage, value and reward others.
Feedbacks are important which can be external as well as internal both because customers
and management give their views or opinions about particular project. Feedback is necessary
because it will help JKL industries in improving their working style and quality of their offering
as per the needs and demand of customers. Respective organisation have to encourage feedbacks
more and more, on the basis of these values are generated in market area and it also assist in
taking major steps in respect of the feedbacks.
If a particular employee get positive feedbacks from internal and external both sources
then JKL industries have to provide then rewards which can be in the term of monetary as well
as other like promotion, travelling packages and so on.
5. Modelling desired behaviour and practices.
Key performance indicator is the best tool through which JKL industries can identify that
they are getting desired behaviour and practices. KPI measures value as well as demonstrates

that how effectually an enterprise can accomplish key business objectives. Moreover, it can be
used at different level within the organisation for evaluating their success at reaching targets. As
well as high level of key performance indicators focus on entire performance of the JKL
industries. On the other hand, low level KPI Focus on procedures or staff members in the
division like sales, marketing, call centres and so on. Although, after implementing KPI by JKL
industries they can easily identify their standard and actual desired performance. Most important
is that it will help in filling gap between the actual and desired.
Activity 2
1.Develop policies and procedures to ensure team members take responsibilities for own and
assist others.
Team member have several roles and responsibility in the team and organisation both.
Thus, they have to follow several policies and procedures so that individual can take
responsibility and help other peoples. Below mention are some major steps taken by the team
members:
 They have to stand in planning procedure and give their opinions related to the same so
that major steps can be taken task can be done is effective manner.
 Decision making is the major decision in which every employee must be involved and
have to give their view as well as opinions. So that, latest and better ideas come out
effective decisions can be taken.
2. Establish process to address issues and resolve performance issues.
In JKL industries there are mainly two issues one is conflict and another is communication.
Below mention is the procedure to resolve all these :-
 Grievance/dispute resolution procedure – This process can be applied to all the type of
disputes for instance, health and safety, anti-discrimination etc.. if an individual working
in JKL industries have a grievance or to lodge a complaint, they have to follow process
outlined here.
1. Arrange with the direct supervisor for consulting or discussing grievance.
2. Failing resolution at this stage; in this matter will be escalate to the senior management. if
Supervisor is failed in doing this then further step will be taken.

3. JKL industries will refer the matter to an independent mediator for help in resolving the
disputes. Moreover, if still individual is not satisfied then they can contact with regulator
for mediation such as human rights commissioner, fair work Ombudsman.
 JKL general Communication policy – Major motive of this policy is to provide
guidance to the JKL staff members with respect to both: Official utilisation of
communication media for same business involve their use by the JKL communication
team or JKL official spokespersons. Whereas, unofficial as well as personal utilisation of
media, mainly through social media platforms.
Each and every personnel and officers of JKL have to follow the respective communication
guidelines:
1. Relevant policies and procedures must be followed which involve electronic communication
as well as procedures and privacy policies.
2. individual have to known their role and these are only those person who have been explicitly
authorised for commenting on matter related to same industries.
3. make sure that financial information should not be disclosed and business strategic planning
also.
There are some policies applied to the offices, employees and contractors of JKL industries
which include: Privacy Act 1988, equal employment opportunity and so on.
Activity 3
1. Team at JKL industries to meet expected performance outcomes including providing formal
and informal learning opportunities as needed.
In organisation there is requirement of training process for employees so that work can be
done in effective manner as well as goals and objectives can be achieved. JKL industries also
have to frame training program for staff members who are working in team so that expected
performance can be meet. Formal learning opportunities can be provided through organized
environment such as training/education institution or on the job earning and it will help in
meeting expected performance outcomes. Whereas, informal learning is based on daily life
experience which is gained by the individual such as peer groups, family media as well as any
other learning surrounding. These are the two type of learning which must be included in training
session when it is framed and provided to employees.

2. Develop performance plans with key performance indicators (KPIs), outputs and goals for
individuals or the team which incorporate input from stakeholders.
Key performance indicator is the best tool through which JKL industries can identify that
they are getting desired behaviour and practices. KPI measures value as well as demonstrates
that how effectually an enterprise can accomplish key business objectives. Moreover, it can be
used at different level within the organisation for evaluating their success at reaching targets. As
well as high level of key performance indicators focus on entire performance of the JKL
industries. On the other hand, low level KPI Focus on procedures or staff members in the
division like sales, marketing, call centres and so on. Key performance indicator is important for
identifying that as per the requirement team is performing or not. So that goals can be achieved
in better manner as well as individual give their proper initiate in achieving targets.
Activity 4
1.Team performance plans and team performance.
Team performance is the related to the outcomes which achieved by the individual when
they performed in better manner. Whereas, team performance is the planning done by the team
leader or manager for doing work. It include step by step planning for accomplishing goals and
objectives.
2.Ways to facilitate two way flow of information between team and management relevant to
team performance.
In organisation it is important to have two way communications so that information can be
transfer to each and every individual clearly and they do their work according to it. Each and
every personnel of JKL industries have the responsibility to use electronic communication
resources in a professional, ethical and lawful manner. Sources which can be used for
communication purpose are mail, company intranet, internet as well as internal and external
social media platform. Most important is that, through these there should be top to bottom and
bottom to top communication.

3. Evaluate and take necessary corrective action regarding unresolved issues, concerns and
problems raised by internal or external stakeholders.
Due to global nature JKL industries use internet for communication purpose so that information
can be send one country to another. Moreover electronic communication resources can be only
utilise for communication purpose i.e., JKL business and personal use. Several other sources are
also utilised for communication purpose such as:-
 Software related to work use
 Utilisation of internet social media platform for the purpose of interaction within team
members.
 Sending emails to the colleagues
 Along with this, emails can be sanded outside the working environment.
TASK 2
1. Explain how group dynamics can support or hinder team performance
Group dynamic is that people from different community, nation, and religion are working
together in single group. This may sometimes gives negative impact on the performance of
performance of team. For instance, a small group in JKL industries have six people working in
one office and out of which there are two people from same religion and they have strong
friendship. This friendship is a natural force which may influence rest of the team as well as can
be manifest in several ways which can be negative or positive. Moreover, group dynamic can be
managed constructively :-
 Look for the group dynamic-the natural forces at play.
 Identify whether they are action for good or ill.
 Make interventions for making the effects of those dynamic more positive.
2. Outline strategies that can support team cohesion, participation and performance.
Manager of JKL industries play important role in the developing as well as implementing
strategies which support team cohesion, participation and performance. Explanation of these are
as follows:-
 Recruit with care – team members in JKL industries may be drawn from existing pool of
staff members or recruited from outside the organisation.

 Agree on goals and targets – Make it sure that team members are working on same goals
and objectives towards achieving them.
 Value contribution’s of each and everyone – Team can only be successful when it is
formed in proper manner and people are with different skills and experience.
 Develop trust – it is important to develop trust because without this, it will be difficult to
communicate openly within team.
 Empower Team members – Through delegating authority to the team and empowering it
to take decision team cohesion, performance and participation can increase within JKL
industries.
 Resolve conflict within team – Issues rise with each and every team but it is the
responsibility of team leader to resolve these on time without any delay.
 Celebrate team successes – when team achieve target then JKL Industries have to
celebrate it as well as encourage their employees because it will result in motivation.
3.Explain strategies for gaining consensus
Consensus is an opinion or position reached by a group as whole. Strategies for gaining
consensus is given below :-
 Understand the principles of consensus decision making and there are five requirement
such as inclusion, participation, co-operation, egalitarianism and solution-mindedness.
 Understand the benefits of using consensus process and it includes better decision, group
relation and better implementation of relation.
 Decide how your group will finalized a decision
 Understand what it means to give consent
 Clearly outline what needs to be decided
 List all the concerns participants want their proposal to address
 Applying final decision rule
 Implement the decision
4.Explain issue resolution strategies.
It is important for JKL industries to resolve issues on time before they increase more. Below
mention are strategies :-
 Understand the situation
 Acknowledge the problem

 Be patient and take time
 Avoid using coercion and intimidation
 Focus on the entire problem on individual
 Establish guidelines
 Keep communication open
 Act decisively
CONCLUSION
From the above assignment it has been concluded that every organisation have several
procedures and policies which must be followed in their day to day working. In JKL industries
there are mainly two issues arise i.e., Communication and conflict within employees. For
resolving these grievance/ disputes policies as well as communication policies are implemented.
Along with this, team work is initiated because through this goals and objective of the company
can be achieved in easy and effective manner.