Leadership Across Organization - Incident Report and Risk Analysis

This report provides an incident report and risk analysis for Leadership Across Organization. It includes details of the incident, corrective actions, injury report, risk assessment, risk mitigation, contingency action, and risk register.

Running head: LEADERSHIP ACROSS ORAGANIZATION 1
Leadership across organization
Student’s name
Professor’s name
Institutional Affiliation
Date
First name Surname BSBMGT605 Task 1

LEADERSHIP ACROSS ORGANIZATION 2
1. DETAILS OF PERSON MAKING REPORT
Name:_______________________________________________________________
Position:_______________________________________Job Title:_______________
2. DETAILS OF INCIDENT
Date:______________________________________ Time:_________________
Location:_____________________________________________________________
Describe what happened and how: The incidence occurred on Wednesday when one of the
clients fell and broke her wrist. The client had decided to use the emergency door since the
exit door was already blocked by the boxes of paper. The client got helped by one of the
agents who handled the exit door after hearing the call for help. The agent had no idea of
what had happened and ended up criticizing the client's high heels. This made the client feel
humiliated and felt a need to sue the company. The client was later taken to women's
hospital by the Ambulance.
SUGGEST CORRECTIVE ACTIONS
First name Surname BSBMGT605 Task 2

LEADERSHIP ACROSS ORGANIZATION 3
The Australian hardware management should be able to identify the potential opportunities
and threats and manage them. For instance, the oily substance noted by the member of the staff
on the stairwell.
3 Details of witnesses
Name: _________________________________ Job title: ______________________
Name: _________________________________ Job title: ______________________
Name: _________________________________ Job title: ______________________
Sign: __________________________________ Date: _________________________
First name Surname BSBMGT605 Task 3

LEADERSHIP ACROSS ORGANIZATION 4
Injury report
Status:  Employee  Contractor  Other
Outcome:  Near miss  Injury
1. DETAILS OF INJURED PERSON
Name:___________________________ Phone: (H) (W)
Address:____________________________________Sex:  M  F
___________________________________________ Date of birth:______________
Job Title:_____________________________________________________________
Start time:______________________________________ am  pm
Work arrangement:  Casual  Full-time  Part-time  Other
2. DETAILS OF INCIDENT
Date:_________________________________ Time:______________________
Location:_____________________________________________________________
Describe what happened and how
The client fell and broke the wrist. The agent who went to help the client did not know what had
happened and criticized the client's high heel. This led to the humiliation of the client resulting
in mental trauma. The fall could have produced due to the odor and oily substance that was on
the stairwell. The incidence was reported verbally to the manager who did not take any action.
3 Details of witnesses
First name Surname BSBMGT605 Task 4

LEADERSHIP ACROSS ORGANIZATION 5
Name: ___________________________ Phone: (H) ____________ (W)___________
Address: _____________________________________________________________
4. DETAILS OF INJURY
Nature of injury: sprain
Cause of injury: fall
Location on body: The wrist on the forearm
5. TREATMENT ADMINISTERED
First aid given  Yes  No
First aider name:_______________________________________________________
Treatment:___________________________________________________________
Referred to:___________________________________________________________
SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER
6. DID THE INJURED PERSON STOP WORK?
 Yes  No If yes, state date:__________________ Time:____________
Outcome:
 Treated by doctor  Hospitalised  Workers compensation claim
 Returned to normal work  Alternative duties 
Rehabilitation
7. INCIDENT INVESTIGATION (comments to include causal factors):
First name Surname BSBMGT605 Task 5

LEADERSHIP ACROSS ORGANIZATION 6
The incidence occurred due to the following factors the ignorance. The member of staff who
noted the oily substance on the stairwell could inform the manager inform of written
communication.
Poor communication. The management failed to identify the possible risks which could help in
taking appropriate actions to prevent any accident for both employees and the customers.
This is in accordance to the Australian Hardware risk management plan.
It states that the essential indicators for any risk should be pointed out, monitored closely and
the action to be taken where possible by all the members of staff.
8. RISK ASSESSMENT
Likelihood of recurrence:________________________________________________
Severity of outcome:___________________________________________________
Level of risk:_________________________________________________________
9. ACTIONS TO PREVENT RECURRENCE
Action By whom By when Date completed
First name Surname BSBMGT605 Task 6

LEADERSHIP ACROSS ORGANIZATION 7
Training the staff
of all levels
Regular updating
of the risk
management
policies procedures
Reporting the
accidents and the
dangers
Providing the
proper equipment
General operational
manager
Store manager
The supervisor
Store manager
1/3/2018
1/4/2018
2/5/2018
3/6/2018
April 2018
May 2018
June 2018
July 2018
10. ACTIONS COMPLETED
Signed (Manager):_____________________________________________________
Title: Date:________________
 Feedback to person involved Date:________________
11. REVIEW COMMENTS
WHS committee / staff meeting: __________________________________________
Reviewed by site Manager (signed):_______________________ Date:___________
Reviewed by Health and Safety Rep. (signed):_______________ Date:___________
First name Surname BSBMGT605 Task 7

LEADERSHIP ACROSS ORGANIZATION 8
Likelihood of the risk Impact of the risk
The chemical spillage occurs as result of the
unsaleable or the wastage due to poor
maintenance of inventory and monitoring of
the sales.
This can be ranked as medium risk with
respect to Australian hardware risk
management action plan.
Chemical spillage for example oil can make
the customers and employees fall and get
injured hence incurring the company extra
expenses and wastage of time.
Therefore, ranked as high risk in the
Australian management action plan.
Risk mitigation
The recommended action:
Briefly describe any action that should be taken to prevent the risk from occurring.
The first action which should be taken to prevent oil from spilling in a working place like
Australian hardware is to make use of secondary containment.
This involves use of other containers to seal the oil carrying container when transporting from
one location to another.
The secondary containment can also be placed on the spill trays to hold any oil that spill
accidentally thus preventing it from spilling on the floor.
The containment should be properly disposed. This is because these materials are compatible
with the spilled oil.
First name Surname BSBMGT605 Task 8

LEADERSHIP ACROSS ORGANIZATION 9
Contingency action
Briefly describe any action that should be taken, should the risk occur, to minimize its impact.
The first step to take when dangerous chemicals like oil spills on the ground is ensuring one gets
there.
Immediately ensure all the other members of the staff are aware about the hazard. This can be
done through printed notices on the wall so as to be seen by the new visitors especially the
customers.
The next step is to ensure the oil spill does not become worse. In case there is any way to
minimize the chances of becoming more worse, the action can be taken.
Confirm the type of the oil spill the use the absorbent material to stop the oil from spreading to
other areas. The material should be spread around the perimeters of the oil spill and after
spreading the material they should be completely locked from access.
Lastly collect and dispose the material that was used in containing the spill.
Ensure all the equipment like the dustpans that ware used in cleaning up are properly disposed.
Supporting the documentation
Details of any supporting documentation used to substantiate this risk.
First name Surname BSBMGT605 Task 9

LEADERSHIP ACROSS ORGANIZATION 10
The document used in substantiating the chemical spill risk in this case is chemical spill
management guidelines by the Wollongong University of Australia.
The document has provided clear outlined techniques on the management of the laboratory and
other chemical spills in order to minimize its effect on the individual health.
The guidelines in this document can be applied to other working places especially those transport
and store the chemicals.
First name Surname BSBMGT605 Task 10

LEADERSHIP ACROSS ORGANIZATION 11
Risk register
Risk Likelihood
H/M/L
Impact
H/M/L
Risk response
(Contingency
Strategies)
Responsible
Environmental
pollution risk
low medium Training the
staff members
on appropriate
procedures to
reduce the
pollution
Operational
manager
Failure in
complying with
the health and
safety
procedures
high medium Monitoring of
any
environmental
risk every month
Supervisor
Poor handling of
chemical
equipment
medium high Monitoring of
how workers are
handling the
equipment daily
Store manager
Receiving of the
low quality from
low medium Continuous
assessment of
General
marketing
First name Surname BSBMGT605 Task 11

LEADERSHIP ACROSS ORGANIZATION 12
the suppliers the quality
products
manager
Record of Task 1
Learner details Assessor details
Name : Name:
Unit Code: BSBMGT605 Unit Name: Provide leadership across the organisation
Site: Date:
Record of assessment results (please tick appropriate box)
Assessment activity Satisfactory Date More
evidence
Date
Task 1 – scenario- Communicate
organisational mission and goals-Scenario 1
incident report
☐ ☐
Task 1 – scenario- Communicate
organisational mission and goals – Scenario 1
Risk analysis
☐ ☐
Task 1 – scenario- Communicate
organisational mission and goals – Scenario 1
updated risk register
☐ ☐
Task 1 – scenario- Communicate
organisational mission and goals -Scenario 2
Presentation notes
☐ ☐
Context
detail.
Assessor to
record
Attempts - Attempt
1
/ / Attempt
2
/ / Attempt
3
/ /
Appeals If you receive a Not Satisfactory assessment result you have the right to
appeal. You have two assessment attempts. After the second attempt
arrangements for payment will be made for reassessment purposes
Assessor Feedback to
learner: The assessor
First name Surname BSBMGT605 Task 12

LEADERSHIP ACROSS ORGANIZATION 13
must write full
feedback to the learner
that is constructive and
not generic
Assessor name Assessor
signature
Date
Student declaration - I hereby certify that this assessment is my own work, based on my personal
study and/or research. I have acknowledged all material and resources used in the presentation of
this assessment whether they are books, articles, reports, internet searched or any other document
or personal communication. I also certify that the assessment has not previously been submitted for
assessment in any other subject or any other time in the same subject and that I have not copied in
part or whole or otherwise plagiarised the work of other learning and/or other persons
I confirm that I understand that I must complete this assessment on my own. I confirm that I will
not cheat or plagiarise, or copy from another student during the completion of this assessment.
Name: Signature: Date:
Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the
tasks it was applied to:
Assessor Intervention (if applicable) - did you need to assist the student in this assessment. If so
please explain:
First name Surname BSBMGT605 Task 13

LEADERSHIP ACROSS ORGANIZATION 14
Oral Assessment ☐ Written Assessment ☐
Comments:
Assessment task 2
Implementation action plan.
Item Milestone Responsibility
Conducting the assessment of
the staff members
monthly The general manager to list
all the company’s position
and establish where there is a
gap
Implement behavioral
competency interview
Monthly/ quarterly General human resource
manager will ensure the
interview procedures are
implemented
Improving Communication
competency
Quarterly The Human resource manager
will be responsible in seeing
all employees adhere to
relevance of proper
First name Surname BSBMGT605 Task 14

LEADERSHIP ACROSS ORGANIZATION 15
communication channels.
Developing proper method
for the record keeping
monthly The human resource director
will be required to produce
up-to-date information.
Establishing the priorities to
address the threats and
weaknesses of the company
Monthly and quarterly The general operation
manager will establish a list
of the possible strengths and
the weakness that need to be
addressed
Budget
Project Name:
Income Incl. GST Excl. GST
The strategic change plan budget $12000
Total income
Expense Incl. GST Excl. GST
Developer/writer $800 per month
Advertising and promotions consultant $600 per month
WHS trainer/facilitator $800 per month
Anti-discrimination trainer/facilitator $800 per month
Mary Stewart (WHS consultant) $800 per month
John Ng (CPA) $800 per month
Promotions package: email, social media, trade
magazine placements, local newspaper copy
$4000
Subtotal $9000
Contingency (+10%)
TOTAL
First name Surname BSBMGT605 Task 15

LEADERSHIP ACROSS ORGANIZATION 16
Signature: ________________________________________
Date: _____/_____/______
Communication plan
what who purpose When/frequency Type/
methods
Assessment of the
staff members
General
manager
To provide the list of all
the staff members and
the gaps within the
company
Weeks 1-8 email
Implementing the
behavioral
competency
Human
resource
manager
To ensure the interview
procedure are
implemented
Weeks 1-9 meeting
Developing the
systems for the
record keeping
General
human
resource
director
To monitor the update
of the day-to-day
information
monthly emails
Addressing the
strengths and the
weaknesses of the
company
General
operation
manager
To provide the list of the
weakness and the
strength of all the staff
members
quarterly meeting
First name Surname BSBMGT605 Task 16

LEADERSHIP ACROSS ORGANIZATION 17
Improve the
communication
competency
Human
resource
manager
To offer regular training
on appropriate methods
to communicate with
different customers
Quarterly Meeting
and
newsletter
Learner details Assessor details
Name : Name:
First name Surname BSBMGT605 Task 17

LEADERSHIP ACROSS ORGANIZATION 18
Unit Code: BSBMGT605 Unit Name: Provide leadership across the organisation
Site: Date:
Record of assessment results (please tick appropriate box)
Assessment activity Satisfactory Date More
evidence
Date
Task 2 – scenario- Influence groups and
individuals- Action plan for implementation
(appendix 3)
☐ ☐
Task 2 – scenario- Influence groups and
individuals- Budget (appendix 3)
☐ ☐
Task 2 – scenario- Influence groups and
individuals- Communication plan (appendix 3)
☐ ☐
Task 2 – scenario- Influence groups and
individuals- Drafts of evolving planning documents
☐ ☐
Task 2 – scenario- Influence groups and
individuals- Presentation notes
☐ ☐
Context detail.
Assessor to
record
Attempts - Attempt
1
/ / Attempt
2
/ / Attempt
3
/ /
Appeals If you receive a Not Satisfactory assessment result you have the right to
appeal. You have two assessment attempts. After the second attempt
arrangements for payment will be made for reassessment purposes
Assessor Feedback to
learner: The assessor
must write full feedback
to the learner that is
constructive and not
generic
Assessor name Assessor
signature
Date
First name Surname BSBMGT605 Task 18

LEADERSHIP ACROSS ORGANIZATION 19
Student declaration - I hereby certify that this assessment is my own work, based on my personal study
and/or research. I have acknowledged all material and resources used in the presentation of this
assessment whether they are books, articles, reports, internet searched or any other document or
personal communication. I also certify that the assessment has not previously been submitted for
assessment in any other subject or any other time in the same subject and that I have not copied in part
or whole or otherwise plagiarised the work of other learning and/or other persons
I confirm that I understand that I must complete this assessment on my own. I confirm that I will not
cheat or plagiarise, or copy from another student during the completion of this assessment.
Name: Signature: Date:
Reasonable Adjustment (if applicable) explain why reasonable adjustment has been applied and the tasks
it was applied to:
Assessor Intervention (if applicable) - did you need to assist the student in this assessment. If so please
explain:
Oral Assessment ☐ Written Assessment ☐
Comments:
First name Surname BSBMGT605 Task 19

LEADERSHIP ACROSS ORGANIZATION 20
Task 3
Roles and Responsibilities.
Roles Name/s Responsibilities Signature/s
(If
required)
The board of
directors
Holden Green
Wright Green
David Mifsud
Mary Chu
Elizabeth Midden
Susan Black
*380
Approve the resources and funding
Resolve any emerging issues and
conflicts
Provide the direction to the managers.
N/A
The Project
manager
N/A Manage the project budgets
Handle the problem resolutions.
Supervise the consultations.
Lead the managers towards achieving
the set objectives of the company.
N/A
General
marketing
manager
N/A The main responsibility is maintaining
contact with the suppliers.
Analyzing the consultation with the
market researchers.
N/A
General
operation
N/A Regular training of the remaining N/A
First name Surname BSBMGT605 Task 20

LEADERSHIP ACROSS ORGANIZATION 21
manager members of staff
Promote the focus on the training
Budget
Project Name:
Income Incl. GST Excl. GST
Total income
Expense Incl. GST Excl. GST
Managers $800
Training rooms $100
Paper $150
Projector $3000
Subtotal $4050
Contingency (+10%) $405
TOTAL $4455
Signature: ________________________________________
Date: _____/_____/______
First name Surname BSBMGT605 Task 21

LEADERSHIP ACROSS ORGANIZATION 22
Task 4
Professional development plan
Time frame My personal goals are: My professional goals are:
Next 12
months
To know all members of my department
and establish my trust and confidence
with them.
I will be able establish the major training
areas within the Australian company and
any existing conflict and the social life.
I will be much ready to learn a lot from
the other experienced managers in order
to gain more experience, knowledge, trust
and friendship
Improve proper planning in decision
making through experiences gained from
the business analysis procedures
Be able to create an expansion of the
company’s products to the commercial markets.
I will be able to increase the satisfaction of the
client before the year ends
Implement the processes that will enhance the
improvement of the various techniques in order
to increase uptime of quality and the equipment.
Help the other employees to learn new skills
that will enable the company to achieve its
goals.
Next five Gain more promotions to the middle I will ensure the company has achieve a
First name Surname BSBMGT605 Task 22

LEADERSHIP ACROSS ORGANIZATION 23
years management
Winning the support of the working
colleagues and other senior managers.
I will be able to carry out a responsibility
in managing a large team of workers.
I will be in capable of heading a
department.
significant % increment of the new client
arrivals.
Develop a quality process of data keeping and
data analysis.
I will increase consumers sale by a significant
percentage increase.
To establish other innovative services with
respect to our client’s feedback outcome
Strengths and weaknesses
Timeframe personal professional
Weaknesses Low self-esteem
Lack of confidence
Slow in decision making
The inability in gathering of
the information
Inability in utilizing the
available resources
A weakness in establishing a
future image for the
organization
Strengths Self-drive in accomplishing
the set mission and goals of
the organization.
Its my desire to always
Thinking strategically
Seeing the essence of
achieving every set goal as
First name Surname BSBMGT605 Task 23

LEADERSHIP ACROSS ORGANIZATION 24
complete a very challenging
task.
Always have perseverance in
overcoming obstacles.
A big desire in influencing
other individual towards
achieving a common goal.
operational manager.
Being creative.
Am an open-minded person
Gaps/barriers/ obstacles
and solutions
Establishing an online
management to manage the
online store.
More convenience for the
clients to make their order
without necessarily visiting
the ware house
The system will help in
reducing the errors
It’s a nice opportunity for the
client who want the personal
service.
Professional development and network activities
Identified
gap
Development
activity
Details
Objective of
development/
networking
Timeframe Cost
First name Surname BSBMGT605 Task 24

LEADERSHIP ACROSS ORGANIZATION 25
activity
A team
supervisor
Improving the
leadership skills
through training
The training
shall be provided
by the line
managers
This development
will help in
boosting my
strategic planning
skills.
6 months $3000
Team
manager
Together with
other managers
will conduct the
survey of the
market
environment
The line
manager of
every product
area
This will help in
increasing the
satisfaction of the
customers.
4 months
once in a
year
$2000
The area
manager
To conduct a
networking
session together
with the line
manager
The management
board together
with the team
manager
To establish other
innovative services
with respect to our
client’s feedback
outcome
12 months $1000
Third party report
Skill Description of how candidate demonstrated skill/knowledge.
First name Surname BSBMGT605 Task 25

LEADERSHIP ACROSS ORGANIZATION 26
Provide
Demonstrates interpersonal skills to
communicate and inspire the trust and
confidence of others, and ensure their
cooperation and support.
The candidate has the skills to help in communicating the goals of
the company.
For example, this has been observed when conversing with the
customers.
The candidate has bee able to work other members of the staff in
resolving the conflicts within the organization.
Demonstrates networking skills to ensure
support from key groups and individuals
for concepts/ideas/ products/services.
The candidate has been able to build respect, trust and confidence.
This has been observed through the consultations from different
subordinates like consulting the General manager on training
arrangements.
The candidate was able to demonstrate his/her ideas through good
presentation of the company to the media and to the community.
Applies business ethics. The candidate demonstrated honesty through establishing
transparent procedures in serving the customers an ethical that has
greatly won our reputation with our clients
Demonstration of appropriate communication skills with other
workers has provided conducive environment aligned with laws
within the human resource and standards of ethics.
The candidate has shown transparent communication with other
stakeholders like the suppliers.
For example, during the agreements and payment of the bills.
First name Surname BSBMGT605 Task 26

LEADERSHIP ACROSS ORGANIZATION 27
Ensures performance is continuously
improved through participation in
professional development, networking, etc.
The candidate demonstrated good self-performance through the
engagement with a wide range of professional within the
company.
For example, took part in company’s network and different
programs like training.
Signature:
________________________________________
Date: _____/_____/______
First name Surname BSBMGT605 Task 27