Leadership and Management for Service

Leadership and
Management for Service

Table of Contents
INRODUCTION..............................................................................................................................1
TASK 1............................................................................................................................................1
P1 Assessment of various theories of classical management in context of service sector ....1
P2 Functions plays by a leader including styles of leadership in service sector industry......1
P3 Styles related to leadership and management in context of hospitality industry company1
TASK 2............................................................................................................................................1
P4 The external and internal components which impacts on structure and style of management
................................................................................................................................................1
TASK 3............................................................................................................................................2
P5 Assessing current management and leadership hard or soft skills....................................2
P6 Discussing future management and leadership skills that can be achieved......................3
P7 Compare and contrast different service industry organisation change management system
and leadership.........................................................................................................................3
CONCLUSION................................................................................................................................4

INRODUCTION
The term Leadership & management refers to an important aspect a company in order to
have effective governing along with appropriate skills that are essential for smooth running of
business venture. This is necessary for each and every organisation to have optimum leadership
and management skills which facilitate to achieve goals of business in more effective as well as
efficient way. It leads to carry work in proper manner as per the target are being scheduled as
well as motivate and encourage employees to carry on their in an efficient manner. The present
report is based on Wa-Pila Hotels which is known as a leading hotel industry in competitive
marketplace at world wide. This assignment will focus on various theories related to classical
management in context of hospitality industry and duties of a leaders including number if
leadership approaches within an organisation. Moreover, it will also includes discussion about
external & internal elements that are influencing management styles along with soft skills with
specific examples. The description regarding skills related to management and leadership that
can help to attain better outcomes are given here. Hence comparing and differencing out contrast
difference in service industry organisation system and leadership in implementing change.
TASK 1
P1 Assessment of various theories of classical management in context of service sector
Covered in PPT
P2 Functions plays by a leader including styles of leadership in service sector industry
Covered in PPT
P3 Styles related to leadership and management in context of hospitality industry company
Covered in PPT
TASK 2
P4 The external and internal components which impacts on structure and style of management
Covered in brochure
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TASK 3
P5 Assessing current management and leadership hard or soft skills
Management and leadership skills are essential for an organisation to grow and develop
in an effective manner. Is necessary for an organisation to have such skills so that they can
achieve their targets as well as attain their gaols and objectives within stipulated period of time.
There are certain hard and soft skills of management and leadership that are accessed by a
respective organisation are determined below:
Soft skills: Soft skills are refer to personal habits that help to shape work with your own and
other abilities. There are certain soft skills that are being accessed by the mangers of Wa-Pila are
determined below:
Communication: Communication play's an effective role within an organisation as if
there is proper flow of communication they an organisation can achieve their gaols and targets in
an effective manner. Herein, the manger of a respective organisation are ensuring that their
should be proper flow of communication within management and leadership so that activities can
be determined effectively. Moreover, with the effective flow of communication or by having
transparency an organisation can attract lane number of customer towards their product and
offerings.
Creative thinking and innovation: In an organisation it is essential for each and every to
be creative and innovative in nature. This is inner skills which an individual can develop by itself
and it is beneficial for both of them. If employees and staff members are creative than an
organisation can have different opportunities in achieving gaols and objectives in an effective
manner.
Hard Skills: Hard skills refers to those skills which are determine by practice or else gain trough
life experience. There are certain hard skills which are being accessed by the mangers of Wa-
Pila are determined below:
Decision-making: In an organisation it necessary to have an appropriate decision that is
essential in achieving gaols and objectives. For such instance an employee need to involved
themselves in critical situation so that they can deal with uncertain situation in an appropriate
manner and decision can be taken in an accurate manner so that gaols and objectives can be
determined.
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Strategic mindset: While operating business in a dynamic environment it is essential for
an employee to have a strategic mid set. If mangers of Wa-Pila Hotels are having employees or
staff members with strategic mind sets then can over come with very situation very efficiently
Thus, the above mention are some of the hard and soft skills that are effective for an
organisation to maintain so that they can achieve their gaols and objectives in an effective
manner.
P6 Discussing future management and leadership skills that can be achieved
In an organisation both management and leadership skills are essential in nature. Herein
there are certain management and leadership skills are communication, creative and innovative,
decision making and strategic mindsets. Moreover, this skills can be determined with effective
strategies so that efficiency can be determined. For such their certain elements that are
determined below:
 For achieving communication skills a employee can achieve with various classes of
communication. Moreover, they can develop themselves in regular communication
process with their colleges so that they can improve their skills in order to meet up future
requirements.
 Moreover, it is essential for an organisation to innovate their employees in critical
situation so that they can improve their skills of decision-making. Thus, it is beneficial
for both organisation and employees in achieving their gaols and objectives.
Thus, with the above suggestion an organisation can achieve their management and leadership
skills in competitive marketplace as well as well meet up the future needs in an effective manner.
P7 Compare and contrast different service industry organisation change management system and
leadership
There are various sectors that are included in service and change management and
leadership in different. Herein Wa-Pila Hotels are dealing with travel and tourism sector and
comparison with Thomas Cook which is determined below: hem are given below:-
Basis Wa-Pila Thomas cook
Change management process Changes occur very
frequently within an
organisation as well as taste
Whereas process adopt by
Thomas Cook are different in
nature as they area analysing
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and preference of an
organisation. For such
purpose they are using change
of management process with
their organisation.
market and evaluation and then
develop strategies accordingly.
Leadership Style The leadership style adopted
by Wa-Pila are democratic in
which they are providing
equal opportunities to each
and every employees so that
appropriate decision can be
taken. It also help to motivate
employees so that they can
perform their task in an
effective manner.
In this organisation the
leadership style adopted is
autocratic in nature. In this
process employees are not
innovated in decision making
process as well as they are not
motivated in an effective
manner.
CONCLUSION
From the above discussion it has been concluded that leadership and management play's
an essential role in attain organisation gaols and objectives in an effective manner. Herein, a
respective organisation is adopting different types of leadership style and role of leader in order
to create efficiency with organisation function and activities. Moreover, internal and external
factors are being analysed in order to what the factors that are are influencing business function
and operation. Furthermore, there are certain skills of management and leadership that are
creating both positive and negative impact with business operation so that effectiveness can be
maintained. Thus, it can said that leadership and management have an effective role in
performing business function and activities so that they can attain sustainability fir longer period
of time.
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Online
Explain Classical Management Theory in Detail. 2019. [Online]. Available
through<http://www.businessstudynotes.com/hrm/principle-of-management/explain-
classical-management-theory-in-detail/>.
Top 10 soft skills for hospitality & tourism managers. 2019. [Online]. Available
through<https://blog.ssth.ch/top-10-soft-skills-for-hospitality-tourism-managers>.
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