Leadership and Management for Service

Hi,\nLO1 need to be power point presentation please include speaker note\nLo2 need to be be in the form of a brochure (around 1500 words)\nLo 3 and Lo4 need to be report in word \nI attached the unit handbook maybe is gone help as ideas\nThank you\n

LEADERSHIP AND MANAGEMENT FOR
SERVICE

INTRODUCTION
 Management is a process of managing the activities within an
organization that includes planning, organising, staffing, direction
and controlling.
 Leadership is an art of influencing the people or followers in
order to achieve a specific objective.
 The study is based on Wa-pila Hotels which provides hospitality
service and operates as an service sector industry. This
presentation will review the classical management theories and
leadership styles.

LO 1
P 1 Classical management theories in the service industry
 Administrative theory- - Administrative theory is one of the
classical theories of management that organizes the things in a
systematic manner.
 Scientific Theory- The scientific theory states that there should
be use of scientific methods to improve the work performance
and efficiency of the employees.

P 2 Role of leader and different
leadership styles in service sector
Basis Leader Manager
Meaning The person that influences his
subordinates to perform a
specific task is termed a s leader.
Manager is person that manages the
different activities of the organization
and make sure that these activities
lead to the goals and objectives of the
company.
Approach Leader of Wa-pila Hotels
comprises the responsibility of
setting direction to his
subordinates.
Manager of Wa-pila Hotels has to
plan out all the activities of the
organization.
Attribute A leader represents the quality of
foresightedness.
A manager of Wa-pila Hotels must
posses the quality of intelligence to
administrate the organization.
Aim A leader aims toward the growth A manager aims to achieve the

P 3 Reviewing the management and the leadership styles in service
sector
 Maslow Motivation theory- This theory is the theory of
motivation that consists the different hierarchy of needs
composed by Maslow, which are as follows-
 Hezberg’s Two factor theory- - This theory includes two factors
of motivation that are needed to satisfy and motivate the
employees to perform better. Wa-pila Hotels need to focus on
these factors for better productivity from their employees.

CONCLUSION
 From the above presentation it is observed regarding the detailed study of
classical management theories applicable to service industry.
 The presentation also studies the differences in manager's and leader's role in
service sector organization.
 The presentation lastly concludes by reviewing the leadership theories as per
their advantages and drawbacks.

REFERENCES
Books and Journals
Chen and et.al., 2017. Effects of School Principals'
Leadership Behaviors: A Comparison between Taiwan and
Japan. Educational Sciences: Theory and Practice. 17(1).
pp.145-173.
Nawaz, Z.A.K.D.A. and Khan_PhD, I., 2016. Leadership
Theories and Styles: A Literature Review. Leadership. 16.
Waring, S.P., 2016. Taylorism transformed: Scientific
management theory since 1945. UNC Press Books.