Leadership and Management for Service

LEADERSHIP AND MANAGEMENT FOR
SERVICE

INTRODUCTION
 Management is an art of managing all the activities
an organization as well as the resources in an
organization.
 Leadership is a process of influencing the people to
achieve a common objective.
 This study is based on Wa-pila Hotels which
operates in service sector industry and provides
hospitality services to the people across the world.
This presentation will be based on understanding
management theories and leadership styles for
service sector organization.

LO 1
P 1 Classical management theories in the service industry
 Administrative theory-Administrative theory being developed
by Henry Fayol suggests that there are 14 principles of
management that an organization needs to follow.
 Scientific Theory- Scientific theory by F.W. Taylor states that
more attention must be placed at the improvement of work
efficiency by the employees as they perform their activities on
daily basis. These improvements can be made using the scientific
methods