Leadership and Management for Service

Leadership and Management for
Service

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 3............................................................................................................................................3
P5 Assess current management and leadership ‘hard’ and ‘soft’ skills providing evidence
from specific service sector.........................................................................................................3
P6 Discuss future management and leadership skills required by the service sector.................4
TASK 4............................................................................................................................................5
P7 Compare and contrast different service industry organisations change management systems
and leadership in implementing change......................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Leadership and management is necessary for every organisation, whether service or any
other, as this assist in making performance adequate for business level. In the service sector,
leadership is compulsive to perform for an effective people management along with enhances
motivation of an employees to brings out strategic position for service firm (Van Wart, 2014) In
the current era, leadership & management is responsible for a productive functioning of business
and ensures about firm’s growth. This report will be carry out Wa-Pila hotel headquartered in
London and also well known for quality services and its revenue dimension. This report will be
cover on an assessing of hard and soft skills in context of service sector examples, discussion of
future basis management & leadership skills and also compare and contrast of different services
industry context. Hence, this report will put critical reflection on analysis of change management
at the potential side.
TASK 3
P5 Assess current management and leadership ‘hard’ and ‘soft’ skills providing evidence from
specific service sector
Service industry is one of an emerging sector, which involves customer satisfaction and
enrichment using managerial based performances and also processes to grow expectancy of the
firm at the longer time period. Wa-Pila hotel is one of popular and renowned organisation, which
is well known for its quality service and effective manpower with the help of which they are
serving to their customer more than par stage. Using leadership and management skill, managers
of the Wa-Pila hotel is expected to gather business efficiencies or productivity at a longer side of
businesses. In this hospitality business, leadership plays an important role to manages team based
working and implementing new changes such as technological, structural etc., in that situation,
leadership has its own essential level of working with the help of which goals of the businesses
can be acquired or sustained (Baranov, 2014). This is rounding in present era that leadership is
aid to people work and management deficiencies in case of continuation and also accomplishing
business leadership. Various skill is being revealed in context of leadership which says that
positive attitude, communication, trustworthiness etc., which is made necessary to build and also
accomplishes business goals. Theory of the hard and soft skill are made in context of same which