Leadership and Management for Service Industry - Wa-Pila

Added on -2021-02-21

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Leadership andManagement forService
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ...........................................................................................................................................1Covered in ppt .............................................................................................................................1TASK 2............................................................................................................................................1Covered in brochure.....................................................................................................................1TASK 3 ...........................................................................................................................................1P5 Asses current management and leadership ‘hard’ and ‘soft’ skills........................................1P 6 Discuss future management and leadership skills ................................................................3TASK 4 ...........................................................................................................................................4P7 Compare and contrast different service industry ...................................................................4CONCLUSION................................................................................................................................4REFERENCES ..............................................................................................................................5
INTRODUCTIONLeadership denotes the role of leader that motivates the group members to work better sothat predetermined objectives can be accomplish. As management is the activity that is performby the manager of organisation in order to manage and control the business. To better understandthis concept Wa-Pila hotal has been chosen which provide good and beverage services to theconsumers. There are various topics has covered in this report such as: to assess management &leadership hard & soft skills and compare and contrast different service industry.TASK 1 Covered in ppt TASK 2Covered in brochureTASK 3 P5 Asses current management and leadership ‘hard’ and ‘soft’ skillsCharacteristic & skills of effective managers in different roles in the service industryThe manager has different characteristic & skills that is beneficial to take effectivedecisions in distinct situations and it is describe as: Characteristic: Knowledge: It is important for a manager to have proper knowledge about theorganisation and business activities and in this regard it is required for the manager of Wa-Pilato make effective strategies by using its knowledge so that business can grow. Confidence: For a manager it is required to be confident and it is helpful to developpositives thoughts as a result manager of Wa-Pila can take better decisions for the businessgrowth (Johnston and Marshall, 2013).Skills: Managing skill: For a manager it is important to have managing skills and it is helpful tomanage the business operations of Wa-Pila in effective manner. As a result all human force canbe managed effectively and it help the organisation to achieve the goals.

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