Leadership and Management for Service Industries

This presentation evaluates and assesses the management and leadership hard and soft skills required for the service sector. It discusses the skills required for future management and leadership in the industry.

Leadership and
Management for Service
Industries
(TASK-3)

Content
• Introduction
• Current management and leadership hard and soft skill
• Skills required by service industry in the leader
• Conclusion
• References

Introduction
In this evaluate or assess management and leadership hard and
soft skill providing evidence for service sector. In this discuss
the skills which is required for future management and leader.
In every industry or organization it is must that they have
effective skill which help in achieving the goal of the industry.

P5. Current management and
leadership hard and soft skill
Soft skills: This skill of leadership is focus on the transformation of
people not the transaction of any task. This skill of leadership
focuses on the behaviour changes and making a difference in
peoples lives.
For example: In Hazev restaurant the dish which mention in menu is
not available to the customer then with providing them soft skill
staff can take decision to make that dish and provided to the
customer. It gives positive impact on customer.

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Hard skills: This are the skills which follow the autocratic
leadership in which leader take all the decision. This are the part
of skill set which is required for the job. This skill acquired by
the formal education and training programmes. In the leader
follow is own term in the industry.
For example : With this skill staff are well maintain according to
the all rules and regulation. Worker punctual and done there
work on time.

P6. Skills required by service industry
in the leader
Motivation : leader should have the ability to motivate employee
in the organization to perform well. In this there are many
ways to motivate employee in the industry such as provide
them reward recognition and give them some responsibility so
that feel valued in the organization and perform well.

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Communication: in this leader should also have the skill of good
communication because if they don't have good
communication skill then the cant explain and connect with
employee in the industry. There communication skills should
be perfect so they can explain there goals and objective to the
employee in an affective manner.

Conclusion
From the above discussion it has been concluded that in leader
there must be both skill soft skill and the hard skill which help
in improving the performance of an employee. Leader have
there different which make them effective leader.

References
Bouranta, N., Psomas, E.L. and Pantouvakis, A., 2017. Identifying
the critical determinants of TQM and their impact on company
performance: Evidence from the hotel industry of Greece. The
TQM Journal, 29(1), pp.147-166.
Gupta, S., Sharma, M. and Sunder M, V., 2016. Lean services: a
systematic review. International Journal of Productivity and
Performance Management, 65(8), pp.1025-1056.

Thank You