Leadership and Management for Service Industries

This presentation discusses the importance of leadership and management skills in the service industry, with a focus on the restaurant chains Hazev, Haz and Tas. It explores the development of skills, such as communication and team building, and compares the skills of the staff at Hazev, Haz and Tas with another enterprise. The presentation also covers the impact of digital technology on management styles and concludes with a summary of the key points discussed.

Leadership and Management
for Service Industries

Introduction
 Leadership is term that is defined as an individual ability to influence, motivate and
enables others to contribute towards the organisational success (Harper, 2018). This is
defined as setting a new direction and vision so that proper aims and profitability can be
achieved. Management is term that can be defined as control or direct people that aids to
maximise the efficiency that supports to achieve organisational goals.
 Therefore, leadership is one of the crucial part of the effective management as it aids to
influence and drive the group efforts towards accomplishment of goals. The present
report is based on business activities of restaurant chains called as Hazev, Haz and Tas. It
includes in 21 food and beverage operations in and around central London.

 Following skill of leadership:-
Management and leadership skills is beneficial in order to bring effective working within the
enterprise. In order to maintain the today's workforce with certain skills and to
implementation of technical advancement successfully the staff to the firm must have batter
managerial and leading skills.
In this, Hazev, Haz and Tas is taking initiatives to develop communication process so that
advancement of technical advancement can be dine in proper and effective manner.
Critically evaluation on management and leadership skills that
staff has developed to change.

 Define hard and soft skill and how it could be achieved.
 Hazev, Haz and Tas is taking initiatives to develop core skills as hard and soft within the enterprise so that
technological implementation can be done in better mode. Thus, hard skill can be anything from being able to read and
working on to te complex software programs. Hence, soft skill can be termed out as to help with interpersonal issues
and to deal with people effectively. Employees within the enterprise are looking for the soft skills as personal
attributes, personality traits and understanding of social cures and to communicate effectively.
 In order to undertake the implementation effectively, it is essential to have hard and soft skill within the
manager so that employees can perform their business activities in better and efficient mode. Thus, communication
skill and management skill are part of soft skill and it aids to perform the each things in better mode.

CONTINUED...
 Hard skills are technical abilities that must be improved for the
member who are undertaking technological advancement and hard
skills are as gathering software requirements, marketing skills,
financial modelling etc.

How managers deals with changes and skills.
Change management is crucial in order to create an enterprise in better and effective manner. This, it is defined as tool
and techniques to manage the people of enterprise. Therefore, change management focus over term as how employees
must embrace, adopt and utilize the change in day to day activities.
It is process that aids to ensure standardized methods and procedures that aids to used for efficient and prompt
handing of changes and supports to minimise the changes related incidents upon service quality and also aids to
improve day to day operations of the working enterprise.

CONTINUED...
Example- The staff of Hazev, Haz and Tas has developed communication skill and that has heled in order
to undertake the technical implementation. This will sipport to make betetr communicatiob etween the
workers so taht all members can able to make better communication with one another.
Exmaple 2- Staff of Hazev, Haz and Tas also has taken the initiative to develop team building skill
between the workers within the enterproise. It aids to enahnce working by developing core skills so that
each things can be done in better mode. Thus, technological advancment can be build successfully with
help of managing each thing in better and effective mode.

PRESENTATION 2

Compare and contrast the skill of staff of Hazev, Haz and Tas with another enterprise.
Hazev, Haz and Tas Nando's
Staff of this enterprise has adopted
transformational and laissez fair leader style
so that creativity between the working of
enterprise can be development and
implementation of digital technology can be
successful.
Staff of Nando's has taken participative
leadership style in this each worker to the
enterprise work in participative manner so
that better and fruitful performance can be
undertaken. By having equal participation
of each employee the all working can be
conducted in better mode.
Staff of enterprise has enhanced their team
development skill so that by developing and
enhancing team development skill the all
workers to the enterprise can work in
together manner. Hence, team development
skill aids to have creative and knowledgable
working environment.
This enterprise has taken creative approach
in order implement the changes. By having
creative approach the enterprise can be
taken crucial and sudden changes in better
and more appropriate mode.

CONTINUED...
Communication skill is one of the crucial aspect
that has taken by Hazev, Haz and Tas at the time of
implementing organisatiobnal changes. This aids to
bring systematic and effective working
performance within the firm. By having better
communication the all person can underatke their
activities effectively and changes can b e
implement in ease mode.
This enterprise has undertaken problem solving
skill method so that with help of undertaking this
approach the better performance can be conducted.
By solving problem at the each level the enterprise
can undertake their activities in effective manner.

CONCLUSION
Hereby, it can be concluded that leadership is term that is defined as setting new direction and vision. Thus, effective
leaders aids to create inspiring vision of the future, motivates and inspires people to get engaged with vision. Managers
is the person who managers he organisation and be responsible for planning, direction, coordination and to control the
all activities within enterprise.
 Thus, report is based on restaurant chain as Hazev, Haz and Tas and in this digital technological advancement
aids to improvize business activities and process.Furthermore, reprot has covered various topics as classical
managment theories, impact of digital technology on internal and externam management styles and management and
leadership style in Hazev, Haz and Tas chains.

REFERENCES
 Barbosa Neves, B. et.al., 2019. Can digital technology enhance social
connectedness among older adults? A feasibility study. Journal of Applied
Gerontology. 38(1). pp.49-72.
 Carter, D.F., Ro, H.K., Alcott, B. and Lattuca, L.R. 2016. Co-curricular
connections: The role of undergraduate research experiences in promoting
engineering students’ communication, teamwork, and leadership skills. Research
in Higher Education. 57(3). pp.363-393.

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