Leadership and Management for Services Industries

This document discusses the various classical management theories, leadership roles and styles, sustainable management and leadership styles, internal and external factors impacting leadership skills, and changes in management styles in the hospitality industry at Four Seasons. It also explores the importance of leadership skills and sustainability in the hospitality service sector.

LEADERSHIP AND
MANAGEMENT FOR SERVICES
INDUSTRIES

Contents
INTRODUCTION.................................................................................................................................3
TASK....................................................................................................................................................3
DESCRIBE THE VARIOUS CLASSICAL MANAGEMENT THEORIES IN CONTEXT OF
SERVICE INDUSTRY.....................................................................................................................3
HIGHLIGHT THE VARIOUS LEADERSHIP ROLES AND TYPES OF LEADERSHIP THAT
CAN BE APLLIED AT FOUR SEASONS.......................................................................................4
IDENTIFY AND REVIEW THE SUSTAINABLE MANAGEMENT AND LEADERSHIP
STYLES AT FOUR SEASONS........................................................................................................5
DRAW A COMPARISON BETWEEN THE SUSTAINABLE MANAGEMNET AND
LEADERSHIP STYLES AT FOUR SEASONS...............................................................................5
EXPLAIN THE VARIOUS INTERNAL AND EXTERNAL FACTORS THAT HAVE AN
IMPACT UPON THE LEADERSHIP SKILLS OF FOUR SEASONS AS A HOSPITALITY
ORGANIZATION.............................................................................................................................6
HIGHLIGHT THE INTERNAL AND EXTERNAL FACTORS THAT HAVE AN IMPACT
UPON THE STRUCTURE AND THE SUSTAINABILITY AT FOUR SEASONS........................7
DESCRIBE THE CHANGES IN THE MANAGEMENT STYLES WITH THE HELP OF
TOURISM STRATEGIES................................................................................................................7
EXPLAIN THE VARIOUS SOFT SKILLS AND HARD SKILLS THAT ARE REQUIRED IN
ORDER TO PROVE EFFECTIVE AS AN EMPLOYEE AT FOUR SEASONS.............................7
HIGHLIGHT THE VARIOUS SKILLS THAT CAN BE REQUIREMENTS OF THE FUTURE IN
ORDER TO HAVE A HOSPITALITY CAREER. EXPLAIN THE APROACHES TO EXCEL
THE SKILLS.....................................................................................................................................8
HIGHLIGHT THE SIGNIFICANCE OF THE IMPACT OF LEADERSHIP SKILLS AND
SUSTAINABILITY OF MANAGEMENT THAT HELP THE HOSPITALITY SERVICE
SECTOR ALONG WITH ACHIEVING SUSTAINABLE TOURISM............................................9
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10

INTRODUCTION
Leadership is referred to setting up of various direction and vision for their team
members in order to achieve the goals of an organization. The team leader helps in
understanding the strengths and weaknesses of the various personnel and then they are
appointed the projects accordingly. Management is referred to the art of getting things done
by others. Management is referred to a process of performing functions like planning,
organizing, staffing, directing and controlling in an organization. These are performed in
order to achieve the aims and objectives of the business organization to earn more profit and
maximize the wealth. Leadership and management go hand in hand in every organization and
also are an important function in the organization (Arokiasamy, 2019).
Four Seasons is a UK based hospitality organization which is situated in London. It is
a five star hotel that is located near Hyde Park Corner and was established in 1970. The hotel
is buildup of 11 floors with a total of 196 rooms for the customers to enjoy a lavish stay. The
report focuses upon the Leadership and Management services in the Four Seasons, London
(Athota and Malik, 2019).
TASK
DESCRIBE THE VARIOUS CLASSICAL MANAGEMENT THEORIES IN CONTEXT
OF SERVICE INDUSTRY
There are various types of classical theories. The classical theories are comprised of
theories by Henry Fayol, FW Taylor and Max weber. These theories can prove beneficial in
the service industry as well. The theories are explained below-
Principle of Henry Fayol- The principles of Henry fayol that can be applied in the service
industry are as follows-
 Division of work
 Initiative
 Equity
 Unity of command
 Unity of direction
 Order
 Scalar chain
 Remuneration
 Centralization and decentralization
 Stability
 Authority and responsibility
 Discipline
 Subordination of individual interest-
 Espirit De Corps

Scientific management principles of FW Taylor- The principles of FW Taylor that can be
applied in the service industry are as follows-
 Analyzing the operational process of work
 Identifying the tasks and delegating accordingly
 Offering remuneration on the basis of skills
 Establishment of professional hierarchy in the organization
Theory by Max Weber- The theory of Max Weber that can be applied in the service industry
are as follows-
The theory of Max weber aims to identify the difference between the concepts of
Authority and Power. In context of the theory there are three types of power that can prove
helpful in the service sector. These types of power are traditional, bureaucratic and
Charismatic (Ayrom. and Tumer, 2020).
HIGHLIGHT THE VARIOUS LEADERSHIP ROLES AND TYPES OF LEADERSHIP
THAT CAN BE APLLIED AT FOUR SEASONS.
The functions performed by a Leader at Four Seasons London are mentioned underneath-
 Customer provider- The leaders at hospitality enterprise recognition on imparting the
offerings to customers whilst making sure the purchaser pride within the organization.
 Employee growth- The recognition of the leader is upon the identity of the
opportunities that could lead to worker increase in the employer.
 Professionalism- The role of leader is to train the personnel to act in a professional
manner. The professionalism isn't just in context of the customers however
additionally the colleagues.
 Adaptive- The chief plays a role model for being adaptive to all the dynamic
situations which can occur inside the business enterprise. A leader desires to be
prepared on the way to address the unique agencies.
Various Leadership styles within the company-
 Autocratic leadership- The autocratic management is the one that is the owner of sole
authority for the purpose of the decision making and strength. The person supervises
and controls the humans intently In order to have its authority upon the minutest of
the stuff It is also called authoritarian fashion of management (Cavazotte, Moreno and
Lasmar, 2020).
 Democratic leadership- The democratic style of leadership can also be referred as
participative style of management additionally. In this leadership style, the decision
making process is taken place with the help of many people. It is taken in order to pat

attention upon what all undertaking wants to be executed inside the enterprise. Under
this style of management, the final choice making authority is maintained.
 The laissez faire leadership- The laissez faire management is likewise called
delegative form of leadership where the decision making power is delegated to the
subordinates. Where in the human beings are allowed to make their personal
selections. However in this type of leadership the chief remains chargeable for the
choices that are being made (FHKPS, 2018).
IDENTIFY AND REVIEW THE SUSTAINABLE MANAGEMENT AND LEADERSHIP
STYLES AT FOUR SEASONS.
The sustainable management and leadership styles that will suit the best for an
organization as huge like Four Seasons is the Democratic leadership. This form of leadership
style will help in enhancing the confidence and morale of the employees as their views are
being kept in consideration while decision making process.
The autocratic leadership is suitable for the organizations with small structure and
this form of leadership might act as a burden upon the superior. As it is impossible to be
present everywhere in order to manager everything.
Laissez faire leadership might also prove effective as in the authority of the decision
making will be delegated upon the subordinates that will lead to time saving. This will
eliminate the time and efforts for the approval of the smallest thing in the organization (2018
FHKPS, 2019).
DRAW A COMPARISON BETWEEN THE SUSTAINABLE MANAGEMNET AND
LEADERSHIP STYLES AT FOUR SEASONS.
The impact of both the concepts i.e. Leadership skills and management styles have a
different impact upon the organization. The difference between a sustainable management
style and the leadership styles that can be performed at Four Seasons are listed below-
Leadership Sustainable Management
 The leadership is a rather informal
concept this is greater bendy in an
organization.
 The focus of leadership is upon the
innovation ideas.
 The leadership has a focus upon
inspiring the team of workers within
the organization in order to decorate
the performance.
 The purpose of the leadership is to
cognizance at the long time view.
 The motive of leadership is to
originate the idea of doing something
new and in a better way.
 The leadership management
specializes in the improvement of the
personnel inside the agency.
 Sustainable management is a greater
reputable and formal concept this is
followed in business enterprise.
 The sustainable management
specializes in the administration
manner only.
 The sustainable management works
so as to have a management over the
staff as in how they paintings.
 The sustainability control has a short
term view.
 The reason of sustainable
improvement is upon beginning the
assigned employee task.
 The sustainable control specializes in
the protection of the personnel within
the organization.

EXPLAIN THE VARIOUS INTERNAL AND EXTERNAL FACTORS THAT HAVE AN
IMPACT UPON THE LEADERSHIP SKILLS OF FOUR SEASONS AS A HOSPITALITY
ORGANIZATION.
There are various factors that have an impact upon the internal and external
operations that affect the leadership skills of a place (Suharjana, Purwoko and Umar, 2020).
The various internal and external factors that impact upon the leadership skills of an
organization are discussed below-
Internal Factors-
The various internal factors affecting the leadership at Four Seasons London are-
 Skills of employees- The skills of the employees may be taken into consideration an
essential factor in choosing the leadership fashion. If the subordinates are professional
then democratic or participative management can be observed (Golensky. and Hager,
2020).
 Experience of the supervisor- The experience of the manager performs an vital role in
deciding what management fashion he goes to pick out as in keeping with his revel in.
 Confidence a number of the subordinates- If the subordinates are confident enough in
acting a specific job then laissez faire form of leadership may be practiced but in case
they lack confidence then other styles are desired.
 Type of employer- The size and nature also have a critical position to play inside the
management style of an corporation. If the company size is small then autocratic style
of management can paintings correctly and In case of unfavorable scenario distinctive
style is followed
 Work strain- The work stress in the company additionally plays an effective role in
deciding on the leadership sorts of the organization.
The external elements that have an effect upon the management sorts of the enterprise are-
 Political and economic elements- The leaders must have the expertise regarding the
clients, providers and the competition that allows you to decide the various political
and financial elements which could effect upon the marketplace region. These factors
impact the ways the leaders can accomplish the goals (Kurtic and Tessier, 2019).
 Technological factors- The technological factors have a large effect upon the
enterprise and therefore have an impact upon the leadership fashion as nicely. It is
crucial for the groups to pick the leadership fashion this is in consideration with the
technological factors.
 Sociological elements- It is vital for the leaders to realize the demographic and the
cultural scenario of the customers that visit the organization if you want to design the
products and offerings of the organization.

HIGHLIGHT THE INTERNAL AND EXTERNAL FACTORS THAT HAVE AN IMPACT
UPON THE STRUCTURE AND THE SUSTAINABILITY AT FOUR SEASONS.
There are various factors that have an impact upon the structure and sustainability of
Four Seasons, London. The factors are divided into a broad category of Internal and External
factors (Lu, Laux and Antony, 2017).
Internal factors- The internal factors that have an impact upon the structure and sustainability
at Four Seasons are enumerated below-
 Jobs to be finished- The duties that need to be done have an impact upon the
organizational structure and its sustainability.
 Corporate subculture- The company way of life of the business enterprise affects the
structure and the sustainability of a specific business enterprise.
 Company coverage- The enterprise regulations that are framed have an effect upon
the shape of the business enterprise.
 Staff- team of workers of the corporation also performs a vital role in sustainability of
the corporation.
 Technology- the era this is getting used at gift in the company will have an effect on
the lifestyle and structure of the agency.
The external factors that could have an impact upon the sustainability and shape of Four
Seasons London are mentioned below-
 Desired high-quality- The exceptional that is predicted and the pleasant this is being
brought to the clients also have an impact upon the sustainability.
 Number of clients- The variety of visits of the customers inside the enterprise impact
upon the sustainability and structure of the organization.
 New generation of technology- The invasion of recent technology in the corporation
influences its sustainability and structure (Netland, Powell and Hines, 2019).
DESCRIBE THE CHANGES IN THE MANAGEMENT STYLES WITH THE HELP OF
TOURISM STRATEGIES.
The changes that can be adopted in the management styles with the help of tourism
strategies are discussed below-
 Skill development- The skill development of the individuals will help in enhancing
the organizations of the hospitality industry. These will help in tackling with the
dynamism of the industry.
 Mentoring- Mentoring is referred to provide a guidance to the individuals. The
employees at times who have huge potential, require the motivation that can be
delivered with the help of mentoring in order to perform in a better way.

EXPLAIN THE VARIOUS SOFT SKILLS AND HARD SKILLS THAT ARE REQUIRED
IN ORDER TO PROVE EFFECTIVE AS AN EMPLOYEE AT FOUR SEASONS.
The hard skills are required with the intention to perform successfully at Four Seasons are
discussed underneath-
 Technological know-how- The manager should be nicely equipped with the primary
stage of know-how this is crucial for the business enterprise (Pradhan, Panda and
Jena, 2017).
 Self-attention- The skill allows the person to be familiar with the weaknesses and
have to have the braveness to simply accept it.
Soft abilities are required with the intention to perform efficaciously at Four Seasons. The
abilities are discussed below-
 Teamwork- A institution of people who work together on the way to accomplish their
not unusual dreams is known as a group. Team work may be very critical within the
hospitality industry as the teamwork has a large importance within the challenge of
entirety.
 Problem-fixing- Whether you’re dealing with a tough customer or confronted with
inner troubles, the potential to think and suggest feasible answers to troubles is one of
the maximum valued mild skills for careers in hospitality and tourism, and without a
doubt a figuring out difficulty in relation to professional fulfillment.
 Stress and time control- Hospitality managers will frequently paintings on numerous
matters right now, dealing with a heavy art work load at a fast tempo. It’s smooth to
allow your emotions run wild while you are asked to do several tasks at once over a
short time span and compelled to deal with surprising troubles.
HIGHLIGHT THE VARIOUS SKILLS THAT CAN BE REQUIREMENTS OF THE
FUTURE IN ORDER TO HAVE A HOSPITALITY CAREER. EXPLAIN THE
APROACHES TO EXCEL THE SKILLS.
A career is hospitality has immense scope for an individual. The present scenario
shows that as the more population will move towards making a career in this industry, the
need of individuals with enhanced skill will also arise. The skills that are expected to be
required in future by the hospitality sector are as follows-
 Artificial Intelligence- The hospitality sector is moving towards providing more
enhance services to its customers and hence is planning to shift upon the latest
gadgets and technology. The knowledge and skills for operating these gadgets will be
the priority to have a career in the hospitality sector (Sreedharan and et.al, 2018).
 Sustainable development- The organizations are more focused upon switching to the
resources that are less harmful for the environment. The practices are being adopted in
order to have a sustainable work method in the organization. Hence it is important for
the individuals to have knowledge regarding the concept of sustainable development.

HIGHLIGHT THE SIGNIFICANCE OF THE IMPACT OF LEADERSHIP SKILLS AND
SUSTAINABILITY OF MANAGEMENT THAT HELP THE HOSPITALITY SERVICE
SECTOR ALONG WITH ACHIEVING SUSTAINABLE TOURISM.
The leadership skills and management sustainability have an important role to play in
the process of enhancing of enhancing tourism. The significance of the effect of sustainable
management and talents inside the hospitality provider is mentioned underneath-
 It allows in growing talents and knowledge regarding the principles of the hospitality
standards inclusive of humans, earnings, ethic and fairness and so on.
 The sustainability management assists in overcoming with the improper behaviour
that leads to environmental degradation. Thus main closer to an advantage of public
members of the family (Srimathi and Narashiman, 2021).
 It facilitates in saving by minimizing expenses on the resources as it focuses upon the
proper usage of assets with minimum wastage (Yeşiltaş and Tuna, 2018).
CONCLUSION
It can be concluded from the above study that management and leadership skills are of
great significance in the hospitality industry. The report focuses upon the various
management theories that can be proved beneficial in the operation at Four Seasons, London.
The study focuses upon the various roles performed by a leader and the types of leadership
and management styles that can be brought into consideration for the various hospitality
organizations. The report further focuses on the external and internal factors that impact upon
the leadership skills and structure of the organization. The study also highlights the various
hard and soft skills required in order to have a career in the hospitality sector as well the skills
that can be required in future.

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