Leadership and Management for Service

Leadership and
Management
For Service

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
(Covered in PPT).........................................................................................................................1
Task 2...............................................................................................................................................1
(Covered in Brochure).................................................................................................................1
Task 3...............................................................................................................................................1
P5 Current management and leadership hard and soft skills.......................................................1
Importance of soft skills...............................................................................................................2
P6 Future management and leadership skills...............................................................................2
Importance of technology oriented management and leadership skills.......................................2
Task 4...............................................................................................................................................3
P7Compare and contrast different service industry organization................................................3
CONCLUSION................................................................................................................................3
REFERENCE...................................................................................................................................5

INTRODUCTION
Leadership and management is needed at every place that helps to provide good services
to its customers and increase customer loyalty. It is useful for organizational success where all
employee works together in order to achieve goals. Leadership motivates employees to
understand changes or new technology that helps to complete task. To understand the concept
about leadership and management Hilton hotel has been taken which provides different types of
service to its customers. This report discusses about characteristics and skills of manager, hard
versus soft skills in specific industry, importance of soft skills and importance of technology
oriented management skills that helps to accomplish target by using new technology (Schwarz
and et.al., 2016).
Task 1
(Covered in PPT)
Task 2
(Covered in Brochure)
Task 3
P5 Current management and leadership hard and soft skills
Skills are important for organization as well as employees as it helps to provide jobs and
achieve business goals (Aggarwal and Swanwick, 2015). The management of Hilton has defined
hard and soft skills such as:
Hard skills:
 Technical skills: This means skills and qualities that bring something new and
innovative in organisation for improving business activities and performance. This skills
is important within Hilton to adopt new technology in order to introduce new service. For
example, the management of Hilton brings VR hotel tours that provides visitors to obtain
a digital attraction and feel to stay.
 Administrative: This means skill which are needed to monitor and control the business
activities by completing task and managing the activities. It can be administer by a person
who has hard skills and able to focus on such functions(Rivera-Ruiz and Ferrer-Moreno,
2015). For instance, management of Hilton get involves in responsibilities such as filling
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