Leadership and Management for Service Industries

This presentation focuses on leadership and management styles in service industries, specifically in the hospitality industry. It discusses the management by objective approach and its benefits for improving business performance. It also explores the current hard and soft skills required in the hospitality industry, such as technical skills, language proficiency, communication, problem-solving, and interpersonal skills. The presentation highlights the importance of time management and communication skills in management and the role of creativity in expanding business. It explains how these skills can be developed through training and development programs. Additionally, it compares and contrasts different service industries and their strategies, and examines how change management affects leadership skills and styles. References are provided for further reading.

LEADERSHIP AND MANAGEMENT FOR
SERVICE INDUSTRIES

P4 Management and leadership styles
■ Hazev is using the management by objective approach of management that means it involves
the setting of the objectives for the organisation that helps in improving the performance of the
business. By using this approach Hazev company improve its performance as it can be applied
to various areas of the organisation such as planning, organizing controlling etc.
■ It helps in providing the detailed planning of the business objectives to the company. If
objectives are set by the companies in advance then there will be no issues faced by the
company in the future. It consists of various managerial systems that combines many
managerial activities in the organisation that performs in a systematic manner and directed
towards the effective and efficient achievement of organizational goals and objectives.
■ Hazev after using this management approach improves its employee involvement in the
company's decision making process. This also helps in achieving the objective of the company
easily

P5 Current management and leadership hard and soft skill providing evidence from specific
hospitality industry
■ Hard skill of leadership and management are related to the specific technical knowledge and
training id in case, it requires. On the other hand, Soft skill are personality traits which based on
the leadership where people communicate or time management.
Hard skill-
■ Technical skill-
■ Technical skill is mainly based on the knowledge about the particular area and field. Havez, has
and tas, Manager has specified knowledge about the hospital industry to handle any complex
situation in effective manner.
■ Language proficiency skill-
■ In hospitality industry, there are different type of foreign people going to spend some time in
hospitality industry, it has required for manager to know about the foreign language so that they
easily understand their need and requirement. They provide the services according to their needs.

Cont..
Soft Skill-
■ Communication-
■ It is the most suitable skill that can use for the purpose of communication from one people to
another. It helps in hotel where managers are communicated with their client and staff members.
■ Problem solving-
■ Manager have problem solving skill to resolve any queries and issues of guest those who are
spending some time at Havez, has and tas. This skill help to find the solution of problem in
proper manner.
■ Interpersonal skill-
■ Interpersonal skill have needed for manager to build an effective relationship with the client in
proper manner. In Havez, has and task, people is communicating with the people to create
interpersonal skills.

P6 Management and Leadership skills
■ Management skills require by the Hazev in the future is time management skill. It have
to teach its employees to manage the time and completing the task in the given time
period. It is the most important skill for every company that will be adopted by its
employees so that work can be done effectively and efficiently by the employees in
Havez.
■ As in service sector it is very important to manage the time and giving the services to its
clients on time. If the services are not provided on time then the customers are
dissatisfied with the organisation. It also have the skill of motivating the employees so
that they will perform better and give better results to the organisation. If the employees
are highly motivated they will give there best to the company and enhances the
productivity

Cont..
■ Leadership skills that are required in the future by Havez is Communication as it plays
an important part in the company for getting involved with other employees. It helps in
building relationship with the customers and external bodies of the organisation. As in
service sector this skill is necessary to tackle the problems of the customers.
■ It reduces confusion between the employees because there is no communication gap
between them. Employees don't feel shy in talking to each other. Other skill that is
required is creativity as it bring new ideas in the future to expand the business that helps
in gaining more profit. These skills can be achieved by the proper training and
development or by attending the seminars

D3 Management and leadership skills is developed
■ These skills of management and leadership is developed in the employees by providing
training and development, organizing the seminars that can help in improving the skills
of the employees. In service sector there will be need of management and leadership
skills to provide better services to its customers.

P7 Compare and contrast different service industry
Havez Restaurant Led bury Restaurant
As this restaurant used digital technology to
implement the changes in the organisation.
Led bury used cloud computing technology to
implement the changes in the organisation.
Creativity and communication leadership skills
is being followed.
Motivation and delegating skill is being
followed.

Cont..
■ Both the industries are the service sector provides services to the customers. As they are
using the different strategies in the organisation. They also use various management
practices that has been followed by the organizations. As in both the industries services
are not provided separately to the customers

M4 Change management affects management and leadership skills and styles
■ Change in the management of the company helps in achieving the success for future. As
leadership skills and styles also brings changes in the organisation. The changes may
bring the change in the environment of working of the company.
■ After using the digital technology the company can enhances its work effectiveness and
do all the work efficiently. The changes are done in the company for betterment of work
in the organisation.
■ Change management affects the motivation, creativity, time management skills of the
organisation. Changes are bring in the organizations for growth of the company

REFERENCES
■ Amanchukwu, R.N., Stanley, G.J. and Ololube, N.P., 2015. A review of leadership theories,
principles and styles and their relevance to educational management. Management.5(1). pp.6-14.
■ Yahaya, R. and Ebrahim, F., 2016. Leadership styles and organizational commitment: literature
review. Journal of Management Development.35(2).pp.190-216.
■ Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in knowledge
management practices and innovation. Journal of Business Research. 68(2).pp.360-370.
■ McCaffery, P., 2018. The higher education manager's handbook: effective leadership and
management in universities and colleges. Routledge.
■ Alonderiene, R. and Majauskaite, M., 2016. Leadership style and job satisfaction in higher
education institutions. International Journal of Educational Management.30(1).pp.140-164.