Leadership and Management for Service Industry
Added on 2020-12-09
11 Pages2625 Words425 Views
Leadership ManagementLanguages and Culture
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LEADERSHIP ANDMANAGEMENT FORSERVICE INDUSTRY
ContentsINTRODUCTION...........................................................................................................................3MAIN BODY..................................................................................................................................3P1. Different classical management theory as per service industry............................................3P2. Role of a leader and different leadership style in service sector industry.............................4P3 Review of management and leadership style.........................................................................5P4 Internal and External factors that impact on management styles and structure.....................6P5 Current management and leadership skills.............................................................................7P6. Future management and leadership skills required by the service sector.............................7P7 Change management system in different service industry organisations...............................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONLeadership in business alludes to the ability of a company's management to make sounddecisions and inspire others to perform well. It provides the direction for the organization and itsemployees. It makes workers more motivated and they can learn about the work. Managementcan be defining as the activity that can be used for setting the strategy of an organization andcoordinating the efforts of the firm (Chaudary, Zafar and Salman, 2015). Present study will layemphasis on Hazev, Haz and Tas. The restaurant chain includes 21 food and operations in andaround central London. Restaurant offers versatility to provide complete venue hire, privatedining and a collection/delivery service. Present study will highlight role of a leader and differentleadership style. It will also review the management and leadership style in different servicesector. MAIN BODYP1. Different classical management theory as per service industryIn service industries the management plays a major role for the growth. In early 90's ,managersrealized that there should be some scientific methods which can be use to increase thedevelopment of industries. During this process the manager provides their views to describe theclassical viewpoint which we called classical management theory such as Scientific managementtheory and General Administrative management theory.Scientific management theoryThis procedure is used to find out the most effective way to do work in a better way. It focus onthe efficiency of each individual. Scientifically the priority of management is to select ,train,teach and develop work efficiency of worker .In order to get work done on time, the managementof the restaurant has the authority to give orders to the employees. It helps to divide work andresponsibility equally between management and workers and the management ensure that eachworkers jobs is matched with their skills and abilities. Hazev, Haz and Tas make use of thistheory. And it make sure that the management has provided clear instructions about how to doeach job (Gangai and Agrawal, 2017). It helps to increase standard of work by making properplanning .It organise the work in such a manner which provide growth to the workers andindustry as well. In restaurant the proper coordination among the workers can give positiveresults and maintain the environment of restaurant. According to this theory the specialization ofthe work force helps to increase the accuracy and speed of employee.3
General administrative managementThis theory is based on how the management should interact with the employee and helps tomanage the work in proper way. This whole procedure is based on proper planning, organizing,commanding, coordinating, and controlling. Hazev, Haz and Tas make use of this theory in theirrestaurant. Planning which is a first step of management which helps to forecast the future andmake a structure plan of action and to determine the goals and objective of the restaurant. Andthen the management provide work to the employees according to their skill. But to achieve thegoal and target the coordination among the department should be well organise to achieve goals.The management should know how to control their work they must know that their efforts aregiving better results or not according to their planning.P2. Role of a leader and different leadership style in service sector industry A leader is a person who leads and commands a group of people in the organization. The role ofa leader in the restaurant chain are following:Different leadership styles and role of a leader Consensual leadership: The leaders of Hazev, Haz and Tas restaurant make use of consensualleadership style. In this type of leadership, the leaders encourage the acceptance and agreementbefore actions are been taken. Leaders think about the employees first and then act according tothe situation. This has assisted the restaurant in creating the worker’s loyalty towards theirorganization. In this type of leadership, the leaders motivate employees by providing them withflexible work environment, so that the employee turnover can be reduced in Hazev, Haz and Tasrestaurant. Role of leader- The role of a leader in Hazev, Haz and Tas restaurant in consensual leadership isto build a conceptual framework. In this they try to make use of cooperative approaches likecollaborative working, flexible working conditions so that the workers in the organizationremains motivated and satisfied. Leaders in Hazev, Haz and Tas theory try to focus that all thework done by the workers is done independently. It is inclusive, enabling and empowering andencourages working together and caring interdependently. It’s also about unconditional regard,respect, love and dignity of thought.4
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