Leadership and Management for Service Industries- PDF
Added on 2020-10-23
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Leadership and Managementfor Service Industries
Table of ContentsINTRODUCTION...........................................................................................................................1P1 Assess different classical management theories and apply these in a service industrycontext.........................................................................................................................................1P2 Explain the role of the leader and different leadership styles in a service sector industrycontext.........................................................................................................................................2P3 Review the management and leadership styles in a specific service sector organisation......3P4 Investigate the internal and external factors that influence management styles andstructures in a selected industry organisation..............................................................................5P5 Evaluation of Hard and Soft skills of leadership and management in the organization.......6P6. Discuss future management and leadership skills required by the service sector and howthese can be achieved..................................................................................................................8P7 Comparison between two different service industries...........................................................8CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONLeadership refers to a person or a leader influencing, motivating and enabling a group of peopleto perform a particular task or objective. Management refers to an art of getting work done byothers, which involves systematic management of people and assign them different tasks toachieve the objective of the firm. This report contains the different approaches of leaderships inthe Hazev, Has, Tas which is one of the most leading chain restaurant located in ClarendonService Apartments in Docklands and it is famous for its fresh ,affordable Turkish flavours. P1 Assess different classical management theories and apply these in a service industry contextClassical management Theory is based on belief that the organisation only have physicaland economic needs as they don't believe in the emotional need ,it emphasis on the centralizedleader and his decision so the company will have profit maximization. Classical ManagementTheories are introduced in the early 19th century. They are mainly associated with to improve theefficiency and productivity of an organisation. It helps in the organisation like Hazev, Haz andTas to improve their service in the hotel industry. Different classical management theories are-Scientific Management TheoryScientific Management theories divides the work or say division of work is being done to controlthe workers and improved the productivity. As in the hotel industry division of work is veryimportant, specialisation increase the efficiency by double so for these the managers has toanalyse the task and find out the best method to do. Employees in this industry are to be selectedcarefully and give them proper training through the digital technology like online trainings.Responsibility is to be given to specific employees so they are answerable for their part andeveryone will be clear for their work(Psomas and Jaca, 2016).Bureaucratic ManagementTheoryAnother theory of classical management is bureaucratic ,it operates under the system ofhierarchy in which the top management will give the direction and they will work according totheir direction. In restaurant chain industry like Hazev, Haz and Tas they need the direction fromtop management to how they will perform to run and promote the industry, the top managementalso use the digital techniques to promote the restaurants.1
Administrative Management TheoryIt also comes under the classical approach, this approach emphasise the things to be donein systematic manner. It improves the function and overall performance of the company.Administration will do the planning , organizing , controlling and coordinating the function ofthe industry. This approach is being in practice in the hotel industry so the employees can befocused on customer centric approach and improve their services to attract more clients and canearn good revenue.P2 Explain the role of the leader and different leadership styles in a service sector industrycontextRole of the leader in a service sector industry Now a days every hotel industries make the investments into technology and offers range ofservices to the customers. The leaders of Hazev Has and Tas also use the new digital technologyto increase their revenue and the customers. The managers also use the digital technology foraccepting the online orders through the delivery services such as deliveroo.Through this deliveryservices they can attract more customers, they also gives the promotional discounts, festivediscounts so that they can increase the customers(Popli and Rizvi, 2015).Different Leadership Styles in service sectorAutocratic LeadershipIn this kind of approach the leaders have the significant control over the staff and theywill not consider the the suggestions of the workers. In this approach the decision can be done ina faster ways and also provides the benefits at the time of crisis and removes the pressure onemployees. Democratic LeadershipIn this approach subordinates are fully involved in the decision making and everyemployee will give their contribution, but the ultimately responsibility is being held by theleader. By listening the opinion of all the employees to how they can use the digital technologycan give them the innovative idea to promote the business. Hazev Has and Tas use the Wi-Fiinfrastructure in the whole restaurants so the clients can also do their work while enjoying food.2
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