Leadership and Management

Running head: LEADERSHIP AND MANAGEMENT
LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT 2
Table of Contents
1. Organisation’s policies, procedures and plans.............................................................................3
2. Establish four to five goals (including both personal and team goals) how and why you
established the goals........................................................................................................................4
3. Develop KPIs to measure performance associated to work goals...............................................5
4. Consider a range of activities to advance work goals..................................................................6
5. Prioritised work plan and goals...................................................................................................7
6. Ways to serve positive role model.............................................................................................10
References......................................................................................................................................12

LEADERSHIP AND MANAGEMENT 3
1. Organisation’s policies, procedures and plans
Position description
I am employed as a store manager in Australian Hardware. A chief operating officer has
allocated the responsibilities to store manager in Australian hardware. My responsibility as a
store manager is to transform input into retail judgment. I am also accountable to execute the
marketing approach for the existing time period and increasing the store sales with profitability
as well as, managing labour costs. I am also accountable to ensure that associates offer unique
customer services when attaining the goals of sales. I am involved in different activities such as,
driving sales, product understanding, developing sales skills as well as, making sure the customer
satisfaction. I am also involved in the operational activities of Australian hardware.
Business goals
A chief operating officer has developed different goals such as increasing customer retention,
boosting sales revenues as well as gross profits together with, increasing the market share.
Another goal is to keep superior products as well as, keeping service quality standards (Renz,
2016).
Organization’s policies, procedures, and plans
Board of directors and senior management develop national marketing campaigns, marketing
mix, preferred suppliers, policy, and warehouse operation. In addition to this, strategic direction
is provided by me as a store manager to the individual warehouse at the national level as well as,
is reinterpreted through to match the domestic situation at store level. Moreover, KPIs of all
employees as well as, their targets related to performance management demonstrates the store as
well as, national strategic directions. Along with this, particular target are negotiated with the
workforces. Within Australian hardware, all suppliers are subjected to regular audit through

LEADERSHIP AND MANAGEMENT 4
quality assurance employees and makes sure that they consider predetermined standards (Bush,
Bell, & Middlewood, 2019). These standards are described as given below:
 financial viability
 Control and continual enhancement in the context of procedures to restrain expenses
 A well-documented as well as, observable quality system
 Respect in the context of atmosphere
 Accountable controls of remuneration in the context of own workforces as well as, any
subcontractor (McCaffery, 2018).
2. Establish four to five goals (including both personal and team goals) how and why you
established the goals
Personal goals
 Managing the time
 Developing coordination with a team member
Team Goals
 Increase revenue with gross profit
 Sustain or increase market share
 Control direct as well as, indirect operational expenses
 Keep superior goods with standards of service quality
 Develop goodwill of Australian Hardware as a socially with the environmentally
accountable company (Thorpe, 2016).
Explain value of personal and team goal-setting in an organization
The high significance of setting the goal is that it is supportive for me to stay focused on
attaining what I seek. Goal-setting supports me to avoid procrastination. The tendency related to