Leadership in IT Project Management for Port Fairy Caravan and Camping Park
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This report evaluates the digital marketing strategies of Port Fairy Caravan and Camping Park and makes recommendations to attract more customers and increase customer engagement. It includes financial analysis, project requirements, and budget estimate.
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Running Head: LEADERSHIP IN IT PROJECT MANAGEMENT Port Fairy Caravan and Camping Park Name of the Student Name of the University
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1LEADERSHIP IN IT PROJECT MANAGEMENT Table of Contents 1. Introduction and Description of Project Background..................................................................2 2. Description of the Project Objectives..........................................................................................2 3. Description of the Current Situation............................................................................................5 4. Outline of Problem / Opportunity Statement...............................................................................6 5. Details of Critical Assumptions and Constraints.........................................................................6 6. An Analysis of Options and Recommendations..........................................................................7 7. Financial Analysis.......................................................................................................................7 8. Preliminary Project Requirements...............................................................................................8 9. Budget Estimate...........................................................................................................................8 10. Schedule Estimate....................................................................................................................14 11. List of Potential Risks..............................................................................................................18 Bibliography..................................................................................................................................19
2LEADERSHIP IN IT PROJECT MANAGEMENT 1. Introduction and Description of Project Background In the coastal hamlet of Port Fairy in Australia, the Port Fairy Caravan Park is located where tourists can come and experience caravan life and the thrill of camping in the wilderness. In addition to the camping areas, it is also the venue for regular festivals including several weekend events in the Australian winter. Furthermore, along with tent camps, there are also deluxe rooms that are provided for the customers who search for some comfort within the isolation of the camping park. The entire area is managed by Port Fairy Caravan and Camping Park Pty Ltd whose director is Jerry Maguire. Currently, the company uses various digital marketing techniques to attract more tourists and customers to come experience the caravan park. However, the director is not entirely happy about the outcomes of the social media presence as the customer count has not increased as expected. The return on investment is also significantly lesser than the company expects after significant investment in digital marketing techniques. This purpose of this report is to development of a project plan that looks to evaluate the digital marketing strategies of the company and make suitable recommendations accordingly. 2. Description of the Project Objectives The main objective of this project is to evaluate the digital marketing strategies utilized by the company and make recommendations that will help the company to attract more customers and increase customer engagement in their business. Based on the objective set for the project, the work breakdown structure of the project is developed and shown in the following table.
3LEADERSHIP IN IT PROJECT MANAGEMENT WBSTask Name
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4LEADERSHIP IN IT PROJECT MANAGEMENT 0Port Fairy Caravan and Camping Park 1Evaluate Digital Marketing 1.1Call Meeting with the Company Management 1.2Discuss Requirements of Evaluation 1.3Discuss Existing Digital Marketing Strategies of the Company 1.4Discuss Marketing Elements Utilised by the Company 1.5Review Marketing Data from the Last Few Months 1.6Review Marketing Trends in the Current Market 1.7Evaluate the Feasibility of the Company's Marketing Strategies in the Current World Setup 1.8Analyse the Changes in Trends in Digital Marketing Every 5 Years 1.9Analyse the Relevance of Current Marketing Strategies of the Company in the Current Trend 1.10Evaluate the Customer Reach for the Current Marketing Strategy of the Company 1.11Evaluate the Profitability of the Current Digital Marketing Strategy 1.12Prepare Report on the Digital Marketing of the Company 2Examine Customer Profiles 2.1Request Company for Access to Customer Profiles 2.2Sign Non Disclosure Agreement 2.3Sign Ethics Form Regarding Handling of Customer Data 2.4Inform Customers Regarding the Analysis of their Data 2.5Provide Privacy Assurance to the Customers 2.6Receive Access to the Customer Profiles 2.7Create Data Spreadsheet using the Customer Profiles 2.8Collect Data from the Profiles 2.9Classify the Data in the Spreadsheet
5LEADERSHIP IN IT PROJECT MANAGEMENT 2.10Analysis of the Customer Data 3Review Digital Presence 3.1Review Digital Marketing Strategies of the Company 3.2Analyse the Digital Presence of the Company 3.3Analyse the Social Media Accounts of the Company 3.4Evaluate the Fan Following of the Social Media Accounts of the Company 3.5Evaluate the Feedbacks of the Social Media Followers 3.6Analyse the Number and Popularity of the Marketing Posts Created by the Company 3.7Analyse How Many Customers have been interested by the Company through Social Media Posts 3.8Detailed Review of Interactions of the Company with the Customers in the Digital Media 3.9Determine if the Interactions are aligned with the digital marketing strategies of the company 3.10Develop Digital Presence Report 3.11Recommend New Strategies for Enhancing Digital Presence 4Evaluate Messaging Strategies 4.1Review if the Company Interacts with Customers in Messages 4.2Determine the Types of Messages Generally Sent by the Customers 4.3Determine the Replies Given to the Customers by the Company 4.4Determine the Delay in Response Given by the Company 4.5Determine the Positivity / Negativity of the Customer Feedbacks 4.6Evaluate if the Customer Reviews are Constructive 4.7Evaluate if the Customer Reviews Actually Reflect the True Nature of the Company 4.8Analyse Collected Data 4.9Prepare Report on Messaging Strategies
6LEADERSHIP IN IT PROJECT MANAGEMENT 5Review Marketing ROI 5.1Request Access to Business Data 5.2Sign Non Disclosure Agreement 5.3Sign Ethics Form Regarding Handling of Confidential Company Data 5.4Receive Access to the Business Data As Requested 5.5Prepare Data Sheet 5.6Collect All the Data 5.7Classify the Data in the Spreadsheet 5.8Analysis of the Business Data 5.9Calculate Marketing ROI 5.10Determine if this ROI is As Per Company Expectations 5.11Determine Future Plans Regarding Enhancement of ROI 5.12Make Suitable Recommendations 5.13Develop and Publish Final Analysis Report 3. Description of the Current Situation The current situation of the company is described using SWOT analysis as follows. StrengthWeakness The main strength of the business is that it is locatedinaverypopularregionthatisalso favorable for camping and caravan experience. Another strength is that the company is able to provide all types of amenities and luxuries as per The main weakness of the company is the lack of sufficient exposure in the community. In spite of social media presence, due to the lack of suitable marketing strategies, very few potential customers come to know about the company.
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7LEADERSHIP IN IT PROJECT MANAGEMENT the customer needs. OpportunityThreat Owingtothelocationandtheabilityofthe companytoprovideamenitiesandluxury,the business can be enhanced multifold with the proper implementation of digital marketing strategies. The main threat of the company is the lack of sufficient profit in the business that may result in bankruptcy of the company within a few years. 4. Outline of Problem / Opportunity Statement The main problem of the company is the lack of sufficient customers and in turn the cash inflow. However, there is a great opportunity to attract more customers as the company is present in the social media platforms but this will only be possible if proper digital marketing strategies are applied with sufficient investment. 5. Details of Critical Assumptions and Constraints One of the main critical assumptions made for this project is that the digital marketing strategy is the solution to the business problem faced by the company. This is because the current marketing trend states that most of the successful business entities have enjoyed massive success through social and digital media marketing. One of the major constraints for the project is the funding for the company as the project has to be internally funded without support of any sponsors. Hence, if the project fails, the company may lose a huge amount of investment resulting in possible bankruptcy.
8LEADERSHIP IN IT PROJECT MANAGEMENT 6. An Analysis of Options and Recommendations One option that is suggested for the company is to deploy a specific digital marketing model that will ensure better customer reach. It is recommended for the company to indulge in paid promotions in various popular social media platforms like Facebook, Twitter, Instagram and others. With improved customer reach, the company also needs to interact with the customers through personal messages and replies to comments in the posts. It is recommended to employ social media handlers to manage the social media accounts as per the requirements of the company. 7. Financial Analysis Based on the costs and the cash flow data given, the financial analysis of the project is shown as follows. Project Cost-Benefit Analysis Analysis Variables: Discount Rate Used9.00% Annual Benefits$- Annual Operational Costs$- One-Time Development Cost$- Year of Project 0123TOTALS Economic Benefit$0.00$ 90,000.00 $ 130,000.00 $ 150,000.00 Discount Rate1.00000.91740.84170.7722 PV of Benefits$0.00$82,568.81$109,418.40$115,827.52 NPV of all BENEFITS$0.00$ 82,568.81 $ 191,987.21 $ 307,814.73 $ 307,814.73 One-Time COSTS$- Recurring Costs-$90,000.00$ (20,000.00) $ (20,000.00) $ (15,000.00) Discount Rate1.00000.91740.84170.7722 PV of Recurring Costs-$90,000.00$ (18,348.62) $ (16,833.60) $ (11,582.75)
9LEADERSHIP IN IT PROJECT MANAGEMENT NPV of all COSTS$ (90,000.00) $ (108,348.62) $ (125,182.22) $ (136,764.98) $ (136,764.98) Overall NPV$ 171,049.75 Overall ROI 1.2507 It is seen that based on the data given, the ROI is 1.25 i.e. 12.5% that is exactly half of the ROI expected from the project. Hence, it is recommended that the cash flow must be increased further over time in order to reach the 25% ROI as expected by the company. 8. Preliminary Project Requirements The main scope of the project is to examine and evaluate the digital marketing strategies of the company. The project requires the team members to access to customer profiles, company business data and others that can be accessible if the non-disclosure and ethics agreements are signed by the project manager. The data will be collected and analyzed for reaching suitable conclusions for the project. 9. Budget Estimate The budget estimate for the project considering the wages of the human resources involved in the project is shown as follows. WBSTask NameDurationResource NamesCost 0PortFairyCaravanand Camping Park55 days$51,424.00 1EvaluateDigital Marketing12 days$7,264.00 1.1Call Meeting with the Company Management1 dayProject Manager$168.00
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10LEADERSHIP IN IT PROJECT MANAGEMENT 1.2Discuss Requirements of Evaluation1 dayProject Manager$168.00 1.3 Discuss Existing Digital MarketingStrategiesof the Company 1 dayProject Manager$168.00 1.4 DiscussMarketing ElementsUtilisedbythe Company 1 dayProject Manager$168.00 1.5Review Marketing Data from the Last Few Months1 day Project Manager, Caravan andCampaignSpecialist Consultant $824.00 1.6ReviewMarketing Trends in the Current Market1 day Project Manager, Caravan andCampaignSpecialist Consultant $824.00 1.7 Evaluate the Feasibility of the Company's Marketing StrategiesintheCurrent World Setup 1 day Project Manager, Caravan andCampaignSpecialist Consultant $824.00 1.8 Analyse the Changes in Trends in Digital Marketing Every 5 Years 1 day Project Manager, Caravan andCampaignSpecialist Consultant $824.00 1.9 Analyse the Relevance of Current Marketing Strategies oftheCompanyinthe Current Trend 1 day CaravanandCampaign SpecialistConsultant, Project Manager $824.00 1.10 Evaluate the Customer ReachfortheCurrent MarketingStrategyofthe Company 1 day CaravanandCampaign SpecialistConsultant, Project Manager $824.00 1.11 Evaluate the Profitability oftheCurrentDigital Marketing Strategy 1 day CaravanandCampaign SpecialistConsultant, Project Manager $824.00 1.12 Prepare Report on the DigitalMarketingofthe Company 1 day CaravanandCampaign SpecialistConsultant, Project Manager $824.00 2ExamineCustomer10 days$6,400.00
11LEADERSHIP IN IT PROJECT MANAGEMENT Profiles 2.1Request Company for Access to Customer Profiles1 dayCustomerSurvey Specialist$640.00 2.2Sign Non Disclosure Agreement1 dayCustomerSurvey Specialist$640.00 2.3 SignEthicsForm RegardingHandlingof Customer Data 1 dayCustomerSurvey Specialist$640.00 2.4 InformCustomers RegardingtheAnalysisof their Data 1 dayCustomerSurvey Specialist$640.00 2.5ProvidePrivacy Assurance to the Customers1 dayCustomerSurvey Specialist$640.00 2.6Receive Access to the Customer Profiles1 dayCustomerSurvey Specialist$640.00 2.7Create Data Spreadsheet using the Customer Profiles1 dayCustomerSurvey Specialist$640.00 2.8Collect Data from the Profiles1 dayCustomerSurvey Specialist$640.00 2.9Classify the Data in the Spreadsheet1 dayCustomerSurvey Specialist$640.00 2.10Analysis of the Customer Data1 dayCustomerSurvey Specialist$640.00 3Review Digital Presence11 days$7,040.00 3.1 ReviewDigital MarketingStrategiesof the Company 1 dayE-Marketing Specialist 1$640.00 3.2Analyse the Digital Presence of the Company1 dayE-Marketing Specialist 1$640.00 3.3Analyse the Social Media Accounts of the Company1 dayE-Marketing Specialist 1$640.00 3.4EvaluatetheFan FollowingoftheSocial 1 dayE-Marketing Specialist 1$640.00
12LEADERSHIP IN IT PROJECT MANAGEMENT MediaAccountsofthe Company 3.5 Evaluate the Feedbacks oftheSocialMedia Followers 1 dayE-Marketing Specialist 1$640.00 3.6 Analyse the Number and Popularity of the Marketing PostsCreatedbythe Company 1 dayE-Marketing Specialist 1$640.00 3.7 Analyse How Many Customershavebeen interestedbytheCompany through Social Media Posts 1 dayE-Marketing Specialist 1$640.00 3.8 Detailed Review of Interactions of the Company withtheCustomersinthe Digital Media 1 dayE-Marketing Specialist 1$640.00 3.9 Determineifthe Interactions are aligned with thedigitalmarketing strategies of the company 1 dayE-Marketing Specialist 1$640.00 3.10Develop Digital Presence Report1 dayE-Marketing Specialist 1$640.00 3.11 RecommendNew StrategiesforEnhancing Digital Presence 1 dayE-Marketing Specialist 1$640.00 4EvaluateMessaging Strategies9 days$5,760.00 4.1 Review if the Company Interacts with Customers in Messages 1 dayE-Marketing Specialist 2$640.00 4.2 Determine the Types of Messages Generally Sent by the Customers 1 dayE-Marketing Specialist 2$640.00 4.3Determine the Replies Given to the Customers by 1 dayE-Marketing Specialist 2$640.00
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13LEADERSHIP IN IT PROJECT MANAGEMENT the Company 4.4 Determine the Delay in ResponseGivenbythe Company 1 dayE-Marketing Specialist 2$640.00 4.5 Determine the Positivity / Negativityof theCustomer Feedbacks 1 dayE-Marketing Specialist 2$640.00 4.6Evaluate if the Customer Reviews are Constructive1 dayE-Marketing Specialist 2$640.00 4.7 Evaluate if the Customer Reviews Actualy Reflect the True Nature of the Company 1 dayE-Marketing Specialist 2$640.00 4.8Analyse Collected Data1 dayE-Marketing Specialist 2$640.00 4.9PrepareReporton Messaging Strategies1 dayE-Marketing Specialist 2$640.00 5Review Marketing ROI13 days$24,960.00 5.1RequestAccessto Business Data1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.2Sign Non Disclosure Agreement1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.3 SignEthicsForm RegardingHandlingof Confidential Company Data 1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.4Receive Access to the Business Data As Requested1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.5Prepare Data Sheet1 dayCustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing $1,920.00
14LEADERSHIP IN IT PROJECT MANAGEMENT Specialist 2 5.6Collect All the Data1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.7Classify the Data in the Spreadsheet1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.8Analysis of the Business Data1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.9Calculate Marketing ROI1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.10 Determine if this ROI is AsPerCompany Expectations 1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.11 Determine Future Plans RegardingEnhancementof ROI 1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.12MakeSuitable Recommendations1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00 5.13Develop and Publish Final Analysis Report1 day CustomerSurvey Specialist,E-Marketing Specialist 1, E-Marketing Specialist 2 $1,920.00
15LEADERSHIP IN IT PROJECT MANAGEMENT 10. Schedule Estimate The overall schedule estimate for the project is shown in the following table. WBSTask NameDurationStartFinishPredecessors 0Port Fairy Caravan and Camping Park55 daysMon 5/13/19 Fri 7/26/19 1Evaluate Digital Marketing12 daysMon 5/13/19 Tue 5/28/19 1.1Call Meeting with the Company Management1 dayMon 5/13/19 Mon 5/13/19 1.2DiscussRequirementsof Evaluation1 dayTue 5/14/19 Tue 5/14/192 1.3 DiscussExistingDigital MarketingStrategiesofthe Company 1 dayWed 5/15/19 Wed 5/15/193 1.4Discuss Marketing Elements Utilised by the Company1 dayThu 5/16/19 Thu 5/16/194 1.5Review Marketing Data from the Last Few Months1 dayFri 5/17/19Fri 5/17/195 1.6Review Marketing Trends in the Current Market1 dayMon 5/20/19 Mon 5/20/196 1.7 Evaluate the Feasibility of the Company's Marketing Strategies in the Current World Setup 1 dayTue 5/21/19 Tue 5/21/197 1.8Analyse the Changes in Trends in Digital Marketing Every 5 Years1 dayWed 5/22/19 Wed 5/22/198 1.9 AnalysetheRelevanceof Current Marketing Strategies of the Company in the Current Trend 1 dayThu 5/23/19 Thu 5/23/199 1.10 Evaluate the Customer Reach for the Current Marketing Strategy of the Company 1 dayFri 5/24/19Fri 5/24/1910 1.11Evaluate the Profitability of the1 dayMonMon11
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16LEADERSHIP IN IT PROJECT MANAGEMENT Current Digital Marketing Strategy5/27/195/27/19 1.12Prepare Report on the Digital Marketing of the Company1 dayTue 5/28/19 Tue 5/28/1912 2Examine Customer Profiles10 daysWed 5/29/19 Tue 6/11/19 2.1Request Company for Access to Customer Profiles1 dayWed 5/29/19 Wed 5/29/1913 2.2Sign Non Disclosure Agreement1 dayThu 5/30/19 Thu 5/30/1915 2.3Sign Ethics Form Regarding Handling of Customer Data1 dayFri 5/31/19Fri 5/31/1916 2.4Inform Customers Regarding the Analysis of their Data1 dayMon 6/3/19 Mon 6/3/1917 2.5Provide Privacy Assurance to the Customers1 dayTue 6/4/19Tue 6/4/1918 2.6Receive Access to the Customer Profiles1 dayWed 6/5/19 Wed 6/5/1919 2.7Create Data Spreadsheet using the Customer Profiles1 dayThu 6/6/19Thu 6/6/1920 2.8Collect Data from the Profiles1 dayFri 6/7/19Fri 6/7/1921 2.9ClassifytheDatainthe Spreadsheet1 dayMon 6/10/19 Mon 6/10/1922 2.10Analysis of the Customer Data1 dayTue 6/11/19 Tue 6/11/1923 3Review Digital Presence11 daysWed 6/12/19 Wed 6/26/19 3.1ReviewDigitalMarketing Strategies of the Company1 dayWed 6/12/19 Wed 6/12/1924 3.2Analyse the Digital Presence of the Company1 dayThu 6/13/19 Thu 6/13/1926 3.3AnalysetheSocialMedia Accounts of the Company1 dayFri 6/14/19Fri 6/14/1927
17LEADERSHIP IN IT PROJECT MANAGEMENT 3.4 Evaluate the Fan Following of the Social Media Accounts of the Company 1 dayMon 6/17/19 Mon 6/17/1928 3.5Evaluate the Feedbacks of the Social Media Followers1 dayTue 6/18/19 Tue 6/18/1929 3.6 AnalysetheNumberand PopularityoftheMarketingPosts Created by the Company 1 dayWed 6/19/19 Wed 6/19/1930 3.7 Analyse How Many Customers havebeeninterestedbythe CompanythroughSocialMedia Posts 1 dayThu 6/20/19 Thu 6/20/1931 3.8 Detailed Review of Interactions of the Company with the Customers in the Digital Media 1 dayFri 6/21/19Fri 6/21/1932 3.9 Determine if the Interactions are alignedwith thedigitalmarketing strategies of the company 1 dayMon 6/24/19 Mon 6/24/1933 3.10Develop Digital Presence Report1 dayTue 6/25/19 Tue 6/25/1934 3.11Recommend New Strategies for Enhancing Digital Presence1 dayWed 6/26/19 Wed 6/26/1935 4Evaluate Messaging Strategies9 daysThu 6/27/19Tue 7/9/19 4.1Review if the Company Interacts with Customers in Messages1 dayThu 6/27/19 Thu 6/27/1936 4.2 DeterminetheTypesof MessagesGenerallySentbythe Customers 1 dayFri 6/28/19Fri 6/28/1938 4.3Determine the Replies Given to the Customers by the Company1 dayMon 7/1/19 Mon 7/1/1939 4.4Determine the Delay in Response Given by the Company1 dayTue 7/2/19Tue 7/2/1940 4.5DeterminethePositivity/ NegativityoftheCustomer 1 dayWedWed41
18LEADERSHIP IN IT PROJECT MANAGEMENT Feedbacks7/3/197/3/19 4.6EvaluateiftheCustomer Reviews are Constructive1 dayThu 7/4/19Thu 7/4/1942 4.7 EvaluateiftheCustomer Reviews Actualy Reflect the True Nature of the Company 1 dayFri 7/5/19Fri 7/5/1943 4.8Analyse Collected Data1 dayMon 7/8/19 Mon 7/8/1944 4.9Prepare Report on Messaging Strategies1 dayTue 7/9/19Tue 7/9/1945 5Review Marketing ROI13 daysWed 7/10/19 Fri 7/26/19 5.1Request Access to Business Data1 dayWed 7/10/19 Wed 7/10/1946 5.2Sign Non Disclosure Agreement1 dayThu 7/11/19 Thu 7/11/1948 5.3 Sign Ethics Form Regarding Handling of Confidential Company Data 1 dayFri 7/12/19Fri 7/12/1949 5.4Receive Access to the Business Data As Requested1 dayMon 7/15/19 Mon 7/15/1950 5.5Prepare Data Sheet1 dayTue 7/16/19 Tue 7/16/1951 5.6Collect All the Data1 dayWed 7/17/19 Wed 7/17/1952 5.7ClassifytheDatainthe Spreadsheet1 dayThu 7/18/19 Thu 7/18/1953 5.8Analysis of the Business Data1 dayFri 7/19/19Fri 7/19/1954 5.9Calculate Marketing ROI1 dayMon 7/22/19 Mon 7/22/1955 5.10Determine if this ROI is As Per Company Expectations1 dayTue 7/23/19 Tue 7/23/1956
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19LEADERSHIP IN IT PROJECT MANAGEMENT 5.11DetermineFuturePlans Regarding Enhancement of ROI1 dayWed 7/24/19 Wed 7/24/1957 5.12MakeSuitable Recommendations1 dayThu 7/25/19 Thu 7/25/1958 5.13Develop and Publish Final Analysis Report1 dayFri 7/26/19Fri 7/26/1959 The Gantt chart is diagrammatically represented as follows.
20LEADERSHIP IN IT PROJECT MANAGEMENT Figure 1: Gantt Chart of the Project
21LEADERSHIP IN IT PROJECT MANAGEMENT (Source: Created by Author) 11. List of Potential Risks The potential risks that may occur in the project are listed as follows. Budget overshoot may occur due to unnecessary expenses and failed investments. Privacy of data may be lost during access of customer profiles and company data. The customers may not agree to allow accessing their profiles in order to maintain privacy. The customers of the company may not agree with the changes proposed and the customer count can start to decrease. The changes in marketing trends and growth of competitors may result in failure of the project for Port Fairy.
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22LEADERSHIP IN IT PROJECT MANAGEMENT Bibliography Abdallah, S., & Jaleel, B. (2015). Website appeal: development of an assessment tool and evaluation framework of e-marketing.Journal of theoretical and applied electronic commerce research,10(3), 45-62. Ahmad, N. S., Musa, R., & Harun, M. H. M. (2016). The impact of social media content marketing (SMCM) towards brand health.Procedia Economics and Finance,37, 331- 336. Chaffey, D., & Ellis-Chadwick, F. (2019).Digital marketing. Pearson UK. Fuduric, M., & Mandelli, A. (2014). Communicating social media policies: evaluation of current practices.Journal of Communication Management,18(2), 158-175. Kannan,P.K.(2017).Digitalmarketing:Aframework,reviewandresearch agenda.International Journal of Research in Marketing,34(1), 22-45. Kaufman, I., & Horton, C. (2014).Digital marketing: Integrating strategy and tactics with values, a guidebook for executives, managers, and students. Routledge. Keegan,B.J.,&Rowley,J.(2017).Evaluationanddecisionmakinginsocialmedia marketing.Management Decision,55(1), 15-31. Royle, J., & Laing, A. (2014). The digital marketing skills gap: Developing a Digital Marketer Modelforthecommunicationindustries.InternationalJournalofInformation Management,34(2), 65-73.
23LEADERSHIP IN IT PROJECT MANAGEMENT Tiago, M. T. P. M. B., & Veríssimo, J. M. C. (2014). Digital marketing and social media: Why bother?.Business horizons,57(6), 703-708. Yang, Y. T. C. (2015). Virtual CEOs: A blended approach to digital gaming for enhancing higherorderthinkingandacademicachievementamongvocationalhighschool students.Computers & Education,81, 281-295.