Leadership Skills and Personal Development Plan for Hospitality Industry

LEADERSHIP
SKILLS AND PERSONAL
DEVELOPMENT PLAN

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
PART-A...........................................................................................................................................3
Concepts of Leadership and Management...................................................................................3
Role of leadership and management in enhancing organisational competence...........................6
PART-B...........................................................................................................................................8
Introduction to your target profession/industry...........................................................................8
Evaluate leadership and management skill requirements in the..................................................9
target profession/industry/sector.................................................................................................9
Psychometric test ........................................................................................................................9
Reflect on your strengths and weaknesses across a range of interpersonal and........................10
intrapersonal skills relevant to your target profession/industry/sector.....................................10
PART-C.........................................................................................................................................12
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................20

INTRODUCTION
Management is the process of planning, organising, staffing, controlling and coordinating
the activities of business and also efficiently utilising resources at minimal cost . It is very
necessary for managers to evaluate the internal and external factors and frame strategies for
accomplishing the goals and objectives of the company(Schermerhorn Jr, and et.al, 2020). It is
very important for the managers to maintain effective flow of communication with the
employees so that employees can interact and solve their problems related to the task assigned.
They have an important role to play in successful running of the company. It is very necessary
for the manager to have effective communication and leadership skills which helps in better
coordination and also healthy working environment at workplace. Similarly it is very important
to use proper leadership style which also involves the views and ideas of the employees which
help in taking quick and effective decisions for achievement of the goals and objectives of the
company.
The report covers the evaluation of the management and leadership concepts , role of
leadership and management for enhancing the organizational performance . A reflection essay on
the leadership skills, management skills and strength and weakness and Personal development
plan related to the chosen career.
MAIN BODY
PART-A
Concepts of Leadership and Management
In any organisation, it is important to have a leader which has power to influence others
by their behaviour. Leadership is the ability of an individual to influence a team or an individual
by their behaviour and inspire to achieve the objectives of the organisation. The leader of the
firm should have effective knowledge and skills which helps in conveying proper information
and also understanding the problems of the employees which helps in building better
communication . Having a manager who effectively listens to the views of other and understand
their which helps in creating favourable working environment in the company. The concepts of

leadership is applied by managers while formulating the leadership styles an interacting with
the teams.
It focuses on applying various techniques and methods which helps in creating and
effective team in the company. Every person has its own views regarding the concepts of
leadership. According to the Adams, (2018) Leadership is the dynamic process as it involves
the process of interacting among the members of the company which also encourages the
employees to work towards achieving the objectives of the company. On the other hand, the
Klevering, and McNae, (2018), if the leaders are honest and trustworthy will always think what
is best for their employees and overall organization. It is observed that conflicts occur in every
company, but it is the duty of superior to maintain the working environment of the organization
in such a way in order to eliminate the risk.
As per the Brčić Kuljiš, and Gutović, (2019), managing a team is very difficult task and
for it requires effective skills. The mangers or the leaders invest their time in listening to the
problems related to the job for their employees and find ways to make the work of employee
simpler and easy. It is a two way communication which helps the leaders to ask for feedback
from the employees which defines their leadership skills. On the contrary it is observed that
those leaders who adopt the various changes in the management and communicate with others in
different situation is a perfect leader. It the leader focuses on achieving the goals and objectives
of the company will invite more ideas and creativity in the management.
Management plays a very vital role in accomplishing the objectives of the company and
is universal as every company should posses effective management for operating their business.
Leadership and management are considered as two main essential components of the business
functions. It is very important for the company to have effective management in order to increase
its brand image in the market . According to the Turner, (2018), management is defined as the
the process of planning, staffing, organising, controlling and coordination of the activities of the
business. On the contrary other says that it is the process of efficiently utilisations of the
resources and increase the output with minimum cost. It is said the management should invest
costs on research and development which helps the company to innovate new products in the
market .It is very necessary for the organization to evaluate the business environment as there are
various changes in the internal and external factors which affects the functioning of the
organisation so in that case manager should examine these factors before implementing any

policy or strategy. As per the Allen, (2018) management is an art of getting things done as the
every department works as per the assigned task . The superior level delegated much of their
work to their subordinates so that they can apply their skill and knowledge. It is very important
for an individual to apply their skills and knowledge in order to accomplish the assigned task on
time. On the contrary, the Bush, and et.al, (2019) believes that the management is the process a
it involves different task that is to be performed but the employees in order to achieve the desired
goals of the company. The process starts with the planning that involve the goals and objectives
that is to be accomplished by the company and after that it involves the arrangement of the
resources and funds in order to conduct the activities. It is necessary for the company to recruit
potential and talented candidates which can be beneficial of the company. Along with this , there
should be effective flow of communication at all levels of management that their should be
coordination which helps in effective interaction and coordination to achieve the goals and
objectives of the company. According to the author, management as a discipline refer to the
branch of knowledge that is associated with the study of principles and practices and is also
based on the code of conduct that is t be followed by the managers. It is very necessary for the
manager to used effective and methods and theories and also optimum utilisation of the resources
which helps the company to deliver quality products in the market. It should balance all the
aspects that is required for effective functioning such as motivating the employees by rewarding
for their hard work which helps in boosting their morale and they will effectively contribute in
achieving the goals and objectives of the organization. For effective management , the manager
should have effective managerial skills which includes the communication, problem solving and
time management skills. In any company, it is very important to have effective communication
skill which helps in interacting with the subordinates. The environment is dynamic in nature and
various changes takes place which can effect the functioning of the company. As per the Jia, and
et.al, (2018), the management has to make modification in their polices and strategies which
helps to effectively adopt the changes that is to be implemented within the company for long -
term sustainability in the market and also to gain competitive advantage over other business. On
the other hand , if the management of the company is ineffective and resist the changes that are
execute within the company will result into decline in the profitability.

Role of leadership and management in enhancing organisational competence
Leadership is the process by which an individual guide and influence the behaviour and others in
the accomplishment of the goals and objectives of the organisation . Manager as a leaders should
influence their subordinate to accomplish their task with confidence which on the hand inspires
the employees to work hard for achieving the objectives. It is the duty of the leader to develop
visions and motivate the employees to achieve the visions .The management of the company
uses various leadership styles such as autocratic, democratic leadership style by it vary from
company to company which leadership style is adopted by the organisation. The success o f the
organisation depends upon the types of leadership styles followed by the company. According to
the Maduka, and et.al, (2018) democratic leadership style is more beneficial than the autocratic
leadership style as it allows the contribution of the subordinates in the decision making process
of the company and on the contrary the other author believes that with the application of
autocratic leadership style helps in taking quick decision in many situation which arise before
the manager. It depends upon the management of the company which leadership style to follow
in order to successful functioning of the company. Leaders play a very important role as it has
the capability to influence the others and also encourage in the achievement of the objectives of
the company. The leader should have the ability to evaluate the risk that is involved in the
achievement of the goals and create new ways in overcoming the future challenges and built the
strategies that can help in reducing the effect of the risk on the operations of the business. The
various roles of leaders are :
 Trainer: In order to improve the performance of the company and also to build its brand
reputation in the market , it is very important for the organisation to conduct various
training and development sessions for the development of the employees which will help
in enhancing their skill and knowledge. By analysing these aspects , the leaders focus on
providing necessary training to their employees and educate the employees about the
various areas where the focus should be made. With the help of this , the mangers give
advice about the topics that are covered under the training so that employees put more
efforts in accomplishing the objectives of the company.
 Coordinator: The leaders of the company effectively coordinated with all the
department of the organisation for efficient working of the company. It helps employees

to communicate with their manager in case of any problem that occurs when performing
any work .
 Motivator: The leaders make continuous efforts to motivate and encourage employees
by creating favourable working environment and also interacting the employees . They
lay emphasis on rewarding the employees so that they feel that their efforts are being
valued by the organisation.
 Communicator: It is very important for the leader to regularly communicate with the
employees of the company and solve the problems which arise. If the leader have
effective communication skills it will help to understand the issues and find ways to solve
those issues.
 Decision maker : The leader should also have effective decision making skill. They
should conduct various group discussions session and listen to the opinions and view of
their subordinates which can be effective in the achievement of the organizational
objectives .
Management is considered as an important element for achieving the objectives of the company.
It is the process of planning, organising, staffing , controlling and coordinating the activities of
the business. The management is dynamic in nature and the organization has to meet the
requirements after evaluating the internal and external factors that can affect the business. In
order to be efficient it is important for the managers to adopt itself in this changing environment.
The managerial process highlights anticipation of the problems and exploring the opportunities
in solving those problems. The management of the company is considered as efficient when
there is optimum utilisation of the resources and saving the extra cost which can be utilised in the
research and development process. In order to efficiently operate The business, the management
has to comply with all the rules and regulation in order to avoid any legal problems in the future .
Th leader role is also included in the management role as it is the duty of the manager to oversee
the performance of their employees which will help in pointing out the areas where the
employees are lacking and conduct various training sessions for improving and enhancing their
skills for the personal development of the employees. As a result of which they will put more
efforts in achieving the goals and objectives of the company .It is important for the manager to
continuously monitor the internal and external factors which help the managers to identify its
strength and weakness and explore the opportunities. This help the manger to make plan and

strategies for long term sustainability and also to gain competitive advantage over other business.
For example the manager use the customer feedback to identify the areas of improvement. Apart
form this they examine the market trends and make modification according the customer
preferences and requirements.
It in necessary for the organisation to have effective management which helps the
employees and the managers to stay focus on the objectives to achieve and adopt the various
changes in effective manner. On the other hand if the leader follows take all the decisions of the
company and do not interact with their subordinates he company cannot achieve their objectives
effectively. By following the relevant management and leadership styles , the company can
create a positive and favourable working environment which will motivate the employee and
they will put their more efforts in achieving the goals of the organization and gain competitive
advantage in the market .
PART-B
Introduction to your target profession/industry
The Assistant manager at the hotel works with the general manager and supports
administrative and operational task. I aspire to become a Assistant manger in one of the leading
hotels in UK. After the completion of the degree and attended various lectures which was held in
my college. The main work of the assistant manager is to manage and organise the various
activities of the hotel with optimum utilisation of the resources and maximising the profitability
by giving the customers best experience and services(Weerakit, and Beeton, 2018). The scope
of hospitality industry is wide and is rapidly increasing and with this the demands of the
customers is also increasing and with this it is very important for the management to make the
strategies in order to increase the brand image of the hotel . In this area , assistant manager plays
a very important role as they have the core responsibility to handle the staff members and also
look at the work of every department. It depends upon the assistant manager to manage the
respective activities as they are accountable to the general manager(Quinn, and et.al, 2019).
After completing my bachelor's degree in hospitality management, I decided to become assistant
manager in a reputed hotel and in order to move forward to that position, I started working in a
hotel as management experience is necessary in order to reach that position(Marneros, and et.al,
2020). Working as an intern in the hotel helped me in identifying the skills and knowledge that is
required in order to achieve that position.