Legislation and Ethics in Travel and Tourism Sector

LEGISLATION
AND
ETHICS IN TRAVEL
AND TOURISM
SECTOR

Table of Contents
INTRODUCTION............................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Explaining legal and regulatory framework of travel and tourism sector ............................3
1.2 Surface, sea and air transport law in relation with carriage of passengers within the legal
and regulatory framework ..........................................................................................................6
TASK 2............................................................................................................................................7
2.1 Evaluating the impacts of the principles of health, safety and security legislation on the
travel and tourism sector ............................................................................................................7
2.2 Analyzing the legislation related to the equality ..................................................................8
TASK 3..........................................................................................................................................10
3.1 Contract legislation in relation to travel and tourism customers ........................................10
3.2 Stating consumer protection legislation in relation to travel and tourism customers .........11
TASK 4..........................................................................................................................................12
4.1 Analysing ethical dilemmas faced by travel and tourism sector which is published in
Travel and Tourism Magazines ................................................................................................12
4.2 Analysing the corporate social responsibility of travel and tourism business ....................13
CONCLUSION .............................................................................................................................14
REFERENCES...............................................................................................................................16

INTRODUCTION
Travel and tourism is considered as largest service industry in terms of the revenue as
well as foreign exchange earning. Further, this industry is also treated as largest employment
generator sector in the world. Nation gets more of the revenue when more of the tourists reach to
a particular tourist destination and they contribute their best in growth and development of
particular nation. On the other side, tourism law forms a certain framework which governs travel
agencies, travel ventures, airports, etc. Travel and tourism sector also comprises multi skilled and
talented individuals who relatively doing their best in order to increase the Corporate Social
Responsibility (Dickinson and Lumsdon, 2010). Apart from it, there also exist some ethical
dilemmas which are faced by the tourism industry of a particular country. Thus, it is necessary to
avoid common mistakes and provide quality of outcomes for the tourism services.
This present report will focus on understanding the legal and regulatory framework
regarding the travel and tourism sector. This document will also showcase the contract legislation
in relation to the travel and tourism for the customers and also the legislations which related wit
the equality.
TASK 1
1.1 Explaining legal and regulatory framework of travel and tourism sector
Working in a travel law consultant based in London, it is necessary for me to give certain
knowledge to travel and tourism students regarding the legal and regulatory framework in the
mentioned sector. However, the legislation and tourism industry are generally linked with
different ways as one can think for. Tourism industry generally includes suppliers, sellers,
contractors, hospitality and different others sections (Battour, Ismail and Battor, 2010). The role
of legislation comes into force when any of the stated factors interact with one another. For
instance, if the scenario of any hospitality firm restaurant is taken into consideration then it can
be said that hospitality venture has to follow various rules and regulations because various parties
comes into play in form of suppliers, employees, customers till the final product is given to the
customers. Further, the cycle also consist of different factors like in form of hospitality,
behaviour of the customers, quality standards for the products and services so rendered, etc.
These all factors are also governed by the different legislations and acts.

Some of the legal and regulatory framework within the travel and tourism sector has been
discussed down under:
 Legal framework:
Legal framework is considered as broader system which comprises different rules and
regulations which are governed and taken into consideration for the effective decision marking.
As the tourism sector has increased rapidly, different elements in this sector contributing their
best in increasing the nation goodwill and also the revenue and productivity for the nation
(Smith, E. and et.al., 2010). Further, the regulation of the tourism sector generally differ from
one nation to the other. There exist some national regulations and international one's which each
and every travel and tourism organisation has to follow.
 Development of tourism act, 1969:
This act states different rules and regulations for the tourism sector in UK. It also
establishes the British Tourist Authority and also the different tourists board for places like
Wales, Scotland and England.
 Law and tourism:
There exist different laws which the tourism industry has to follow specifically and the
relationship between the tourism and laws is positive. Any operation in the hospitality sector
requires proper following of different rules and regulations which is prepared by the state and
national bodies. All the nation have their own sector and these sectors have different rules and
regulations according to their sectors (Buhalis and Darcy, 2011).
Apart from it, there also exist diverse rules which generally affect and influence the
functioning of travel and tourism industry. Some of the major rules have been discussed down
under:
 Consumer protection: Here, government body generally protects the rights and interest of
customers from the unfair trading and practices which is often regulated by different
sections of the travel and tourism sector.
 Health and safety regulation: The core objective of this act stands on protecting the
customers from the risk which exist at business enterprise. Employer is generally liable if
any wrongful instance happens at the workplace.
 Licensing act, 2003: This act states that the hospitality firm can obtain the licence from
the government and sale alcohol in the hospitality premises. If any of the hospitality firm