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Legislations & Ethics in Travel and Tourism Sector

   

Added on  2021-01-01

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Legislations & Ethics in Traveland tourism sector
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Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Legal & regulatory framework of travel & tourism industry................................................31.2 Discussing laws governing air, surface & sea transport lying within legal & regulatoryframework...................................................................................................................................4TASK 2............................................................................................................................................52.1 Implications of health & safety and security legislations of travel & tourism industry.......52.2 Analysing legislations with respect to equality.....................................................................6TASK 3............................................................................................................................................63.1 Explain contract legislation in relation to travel and tourism customers..............................63.2 Explaining consumer protection legislations for customers of travel and tourism sector....8TASK 4............................................................................................................................................94.1 Identification and analysis of ethical dilemmas of a large Corporation................................94.2 Analysis of CSR activities of the Corporation......................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
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INTRODUCTIONTourism is known as one of the leading and growing industry over the world as itcontributes more than 20% in global economic output. The world travel and tourism councilindicates that the industry is able to provide million of job opportunities to people worldwide.Citizen Advice Bureau is the chosen organisation in the present assignment which gives advicepeople to regarding money, legal, consumer and other problems (Becker, 2016). The report willbe described legal & regulatory framework of travel and tourism industry. Readers will alsocome to know about implications of health and safety and security legislation. There will be alsodefined several laws and legislations which implies in contracts between consumer and traveland tourism business. TASK 11.1 Legal & regulatory framework of travel & tourism industryDue to globalisation, all business organisations are tend to expand their market areas butto perform in ethical manner. Firm are required to follow certain laws and legislations. The areaof travelling industry is so wide as several parties are involved in it, i.e. customers, suppliers,contractors etc. While these parties interact with each other thus legislations become important.By considering a travel and tourism sectors, like – TUI Group: the organisation tends to focus onquality of food and services which falls under legal and regulatory structure of travel and tourism
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industry. The main objectives of tourism legislations are – standard procedures, develop tourismin ethical manner and implement rights and obligations regrading tourists and organisations(Canestrino, Magliocca and Nigro, 2016). Following are the main tourism legislations: - Development of tourism act, 1969 – The law was introduced by British Touristauthority which emphasised on coordination of all travel and tourism organisation. Thecouncil has been clubbed with English tourism council and form another council whichnames Visit Britain. Transport act, 1980 and 1985 –The law has ended licensing regulations which affectscoach routes and tours of more than 30 miles. It results competition between public andprivate transports. Although, termination of whole sellers de-regularised the route systemand perimits private transports to operate overall. Package travel, package holidays and package tours regulations 1992 – Under thislaw, travellers have right to expect holiday which they booked. It is essential for everytour operator to abide by the suggested regulation. This law controls obligations ofofferings tourism services in respect of customers. Further laws are also consider in English legal system - Criminal law – It encompasses two wide categories which deals with acts of intentionallyharm of people, its like a crime of breaking a home or personal property. In addition,criminal law not only avoids privacy and security of home residential but also looks uponwhether people are safe in their home towns or society (Caulfield and et. al., 2016).Under travelling agencies, it is essential for service providers to look out safety andsecurity of places where are thinking to plan a tour. Civil law - It deals with disputes between private parties, or negligent acts that causeharm to others. For example, if individuals or companies disagree over the terms of anagreement they may file a lawsuit asking the courts to decide who is right.1.2 Discussing laws governing air, surface & sea transport lying within legal & regulatoryframeworkSurface law – The international carriage of passengers by Road act, 1979 controls entireroadways or surface of the nation. although, surface has been formulated in order to protectpassengers interest and laws while travelling. Under this law, all claims are linked with physical
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