Budgetary Analysis and Strategic Planning for Organisational Growth

The assignment focuses on the importance of understanding budget and cost estimation in an organization's development. It emphasizes that proper budget estimation is crucial for achieving organizational success, and highlights the need for organizations to be calculative in their financial planning, especially when considering tax exemptions. The summary concludes that a well-managed budget enables an organization to make informed decisions about resource allocation, employee recruitment, and future planning, ultimately leading to its smooth operation and development.

MANAGEMENT AND LEADERSHIP
1

Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
Task 2.............................................................................................................................................12
Part A.............................................................................................................................................12
Part B.............................................................................................................................................14
Conclusion.....................................................................................................................................19
2

Introduction
Management as well as leadership both are required in every company for ensuring the
smoothness in the operations of the company. It is essential for the managers to take effective
care of every employee and their work. Responsibilities and duties of every manager and team
leader had been always indispensable in order to manage the operations of the organisation. Both
leaders and managers are highly obliged to follow certain regulations and rules of the
organisation. They are eventually held responsible for maintaining the work environment in an
organisation. The study portrays functioning and execution of activities of two most well-known
companies- Coffee Ville and Max Lionel Realty. The study comprises of three tasks out of which
one is about planning for recruitments, another is for supporting the selection of staffs and the
last one is for reviewing the project. Each of the tasks is based on case scenarios regarding both
the companies.
Task 1
1. Reviewing stimulated documentation of Coffee Ville business
Coffee Ville had been one of the most renowned and well-known cafe shop which is famous in
tits locality for delivering sultry hot coffee to the customers. It had grown into a flourishing
business within few years as owned by Emma Belcastran and Rufus Belcastran. Employees as
well as customers were potentially satisfied with the services being offered by the cafe. The level
of satisfaction had been fulfilled through the services provided by the cafe owners to the
customers.
2. Identifying requirements of role for cafe manager position in Coffee Ville
Various roles and responsibilities are required for being a cafe manager which is needed for
being appointed by Emma Belcastran and Rufus Belcastran, the cafe owners as well as Joe
Belfone. Hence, through a template, the required roles as well as responsibilities have been
provided below:
Responsibilities and Duties
Responsibility 1 – For managing the daily transactions of the cafe including organising couriers,
mail, travel and catering. Staffs are needed to be able to access MS EXCEL subtly and
confidently, for arranging global travel and for working on their own. All the required catering
events are to be finalised within the given period of time within the organisation.
3

Responsibility 2 – For maintaining financial statements of the cafe and preparing reports on daily
and monthly based sales of the cafe, a cafe manager is required. Smooth access to Excel is highly
required and good knowledge on accounts and finance is even required by the staff members.
Every report is needed to be submitted by the end of each week.
Responsibility 3 – For communicating with customers, cafe manager must have proper
knowledge of ethics and conduct. He must know to value emotions and beliefs of customers,
since each of the customers have distinct cultural backgrounds. Being bilingual is another most
essential requirement to connect to foreign customers at the cafe.
Responsibility 4 – Having proper leadership and organising skills is highly required in order to
maintain the work culture and work environment. Managing conflicts and resolving issues and
problems would be easier for the cafe manager possessing such skills and abilities.
Responsibility 5 – Motivating staffs is another most skilful ability that is highly demanded within
the capabilities of a cafe manager. In order to motivate staffs, the cafe manager must possess
knowledge about performance staff and must be a good speaker.
Responsibility 6 – Coordinating shift timings and schedules of the employees is eventually
required since the employees work under rotational shifts as they do part time jobs. Hence, one
must have knowledge about scheduling work times and know the techniques to convince
employees for working at their provided time.
Work Experience and Skills
Essential Desirable
Certificate in Business Administration Advanced Excel course
Certificate in business Analytics Hadoop, SAS, SAP
Diploma in Staff management Tally
Diploma in Financial Management Financial Accounting course
Personal Qualities and Behavioural Traits
Essential Desirable
Minimum two years general administration/
reception experience
Experience working in a manufacturing
environment
Minimum two years of experience as an accountant Experience working in a production
environment
Minimum three years experience in managing cafe Experience working in a manufacturing
4

environment
Minimum one year of experience as a human
resource manager
Experience working in a sales
environment
Employee name: .........................................................
Signature: ................................................................... Date: ..............................
Manager name: ..........................................................
Signature: ................................................................... Date: ..............................
Performance review period: every six months>
Next review date:
5

3. Preparing recruitment schedule for recruiting new cafe manager
In the words of Café-Mendes et al. (2016, p.497), recruitment schedules is the details of
recruiting and selecting staff members of the cafe and a recruitment schedule had been prepared
for selection the new cafe manager which is as follows:
Recruitment Schedule
Name: .............................................................................................................
Date: ...................................................................
Recruitment activities – Recruitment Schedule
Summary (including information in support of new position)
Being the cafe manager, it comes under due responsibility to look after the operations and
workings of every employee and satisfy each and every customer. Ensuring a good work
environment and maintaining a suitable work culture is highly required for being an
eligible cafe manager. It feels good to enjoy the warmth of this position yet it must be
notified that ‘With great power, comes great responsibility.’
Milestone: Action and/or
objective
Time required Person
responsible
Budget and/or resources
(where applicable)
Performance
management and training
1 month Emma
Belcastran
$2000
Implement after
developing procedures
and policies
1.5 month Emma
Belcastran
$5000
Coordinating schedules
of cafe and shifts
15 days Joe Belfone $2500
Excellent interpersonal
and communication
skills
1 month Joe Belfone $3500
6

Keeping cafe area
cleaner and safer
2 months Joe Belfone $4000
Management of staff 3 months Rufus
Belcastran
$5000
Customer service and
sales skills
1 month Emma
Belcastran
$1500
Capabilities for running
staff meetings
2 months Emma
Belcastran
-
Motivate subordinate
employees
2.5 months Rufus
Belcastran
-
Performance Appraisals 1 month Rufus
Belcastran
$4500
4. Developing job description for required role with the scenario of CoffeeVille and
documents of stimulated business
According to the observations of Millán et al. (2016, p.92), every job has a particular description
which is being provided for easy and quick understanding of the job role by the applicant and it
would thus be easier to select or recruit individuals with appropriate job description. Similarly,
for a cafe manager, following is the job description:
CoffeeVille job description
Job title: Cafe Manager
Salary: $50000
Hours: Full-time job
Location: 3216 Collins Street Melbourne Vic 3000
Reporting relationships: Joe Belfone, current cafe manager of Coffee Ville
About Coffee Ville: It is aimed at providing superior quality and fair traded coffee along with
superior hot as well as cold gourmet beverages and food. It necessarily offers friendly and fast
service.
Purpose of position: In order to manage the cafe more attentively and effectively, a new cafe
manager is highly required. This would be highly helpful for the cafe owners to manage the
functions and increase its sales goals and objectives gradually per month. As per the owners
7

Emma Belcastran and Rufus Belcastran, it is a lot essential to hire a new cafe manager who is
eligible enough to perform the above required roles and responsibilities.
5. Writing a job advertisement according to procedures and policies of CoffeeVille for
several types of media advertising
A job advertisement needs to be catchy and attractive to grab the attention of the clients and
customers. As per the perspectives of Postigo, (2016, p.416), every job advertisement is
regarding a specific job role and personification that is required to be provided for promoting the
career opportunities at company and supporting and encouraging employment.
Job Advertisement
BBC World
 Newspaper classifieds
 Facebook
 cafe notice board
 Class fields online
 cafe window
 industry newsletter
Reasons for selected advertising channels: For attracting new customers, it is required to
promote the cafe in varied media channels. They could easily convey the messages to the
customers all across the world. Advertisements and promotional activities are necessary to
increase the sales and income of the cafe.
The advertisement channels provide positivity to the sales of the organisation.
Job ad –Café Manager
● New cafe manager
● 3216 Collins Street Melbourne Vic 3000
● $50,000
● 12.12.17
● Exciting job role with excellent pay scale and work timings
Required and preferred qualifications
8

 degree in business administration
 Diploma in financial management
 Diploma in staff management
 Degree in Business analytics
Experience
 Minimum two years general administration/ reception experience
 Minimum three years experience in managing cafe
 Minimum one year of experience as a human resource manager
 Minimum two years of experience as an accountant
Skills
 Excellent communication skills
 Business analytics skills
 Financial accounting skills
 Human resource skills
 Marketing skills
6. Developing a guide for interview
An interview guide is being prepared for helping with the problems and issues any applicant is
facing before or at the time of the interview. According to the opinions of Eurich and Langer
(2016, p.189), it gives the confidence and positivity to the worker that might get lost due to panic
or griefs. It helps the applicant by understanding the types of questions to be encountered as well
as the scores that might be received on each answer. Referring to the particular case scenario,
anm interview guide is being provided as follows:
Interview guide
Job title: Café Manager
Date and time of interview: 10.12.17
10 a.m
Selection panel: Emma Belcastran and Rufus Belcastran
Applicant:
0 No answer given or answer 2 Some points covered, 4 Good answer. Relevant
9

completely irrelevant. No
examples given.
not all relevant. Some
examples given.
information. All or most
points covered. Good
examples.
1 A few good points but main
issues missing. No
examples/irrelevant examples
given
3 Some points covered.
Relevant information
given. Some examples
given.
5 Perfect answer. All points
addressed. All points
relevant. Good examples.
Questions and weighting
Question
categories
Questions
<Complete in
Assessment Task 1>
<Amend in
Assessment Task 2>
Applicant’s
responses
Weight
(1-2)
Score (0-
5)
Total
<Complete in Assessment Task 2>
Work history 1. What was your
previous job role?
As a sales manager
in a well known
company
2 1 3
2. How was your
previous work
experience?
It was good yet not
up to the mark
1 2 3
Education
and training
3. What is your
academic
qualification?
Post graduate
degree in MBA
(Masters of
Business
Administration)
1 3 4
Personality,
motivation
and character
4. What do you
think about
individual beliefs
and values?
Everybody belongs
to different cultures
and ethnicities and
hence it is crucial to
value everyone’s
beliefs and cultures
2 5 7
5. What motivates Financial status and 2 5 7
10

you the most? ambition
Total score (Skills and
knowledge)
24
Follow up
questions
Applicant answer
<complete in Assessment
Task 2>
Weight (1-2) Score (0-5) Total
How much
notice do they
have to give?
1 month 1 2 3
When can you
start?
January onwards 2 4 6
Are you
comfortable
working at
rotational
shifts?
Yes 2 5 7
Total
score(Additional)
16
Ending the interview:
Thank the applicant for attending the interview.
● Let them know what happens next i.e. when you will be making your decision and how you
will be letting them know the results (applicants who have attended the interview should be
made aware of your decision either way).
<In Assessment Task 1, insert the steps that will be taken to make the decision and inform
applicants>
11

7. Seeking approval and making required amendments
This section is basically seeking the approval of the owner and making necessary amendments to
the loopholes and drawbacks that are to be addressed.
Task 2
Part A
From the resumes below, it is well classified that the candidates in your organisation applying for
that job roles are well educated and will performing in their past job. It is evident from there is
you made that their field and patient in making any of the work successfully done with the help
of the managerial guide and successful motivation. However, for the smooth operation of an
organisation hiring and selection units of an organisation need to be clear and evaluative in the
achievements of the organisation workers applying for the job roles. Kenneth Baldwin seems to
be well managing person from the cover page of the resume provided. It seems the person is well
educated and has proper understanding of the self appraisal technique. The candidate has proper
nature of providing information to the job of authority and is highly clear about the position of
the organisation in hiring him. Terms of Kenneth Baldwin, observation shows that the person is
well conservative and full of respect to other organisation workers through the proper
management of the policies and the procedure development skills. It seems that he have proper
conversation skill in Japanese language and has knowledge in MS Word Excel and PowerPoint.
in terms of Pascal he is still working in The farm Incorporation” from 2007. He has been in the
position as a manager with the ability of balancing of profitability and success rate of high
satisfaction customer. He has bachelor degree of possibility and business management with the
minor studies of Business Administration subjects.
In terms of Jenny Dubb From the cover page of the CV, it can be judged that the person is not
much discipline as the information about the person is not written in Bullet points but whether
written in paragraph. Thus, the first impression regarding the CV is not as determine in as the
previous month. The person has the personal skill of being a manager satisfying the customer
and helping in managing diversity. Other than that, the person is still working in Hotel Hilton as
a restaurant manager from 2009. The duties have been insurance health and safety in the
workplace including the hygiene of the food provided to the customers as well as to the workers.
12

This gift you that the person identified about determined that extensive and relevant knowledge
of food and wine are relevant
The proper development of the people in the society need to be supported with the better
understanding of the situation and the skills they possess. The resume of Jane Fonda, Suggest
that she has the ability of managing multiple priorities in the organisation. Whereas it also
supports that she has proper and excellence kills in managing the customers of the organisation
along with the extension of the experience of stuff in the sales promotion. From the curriculum
vitae Jane Fonda it is evident that the work experience object name is from 2012 which is nearly
4 years and is young. She has been as the customer relationship manager insurance successful
organisational goal in managing the customer organisation. However, The qualification of Jane
Fonda is not up to the mark as she just has high school diploma degree, which she acquired in
2005.
in terms of the resume of Raj Mukherjee, the Curriculum vitae is well managed and is crisp in
nature. the person has managed to enrol all its three activities and achievements in a single
curriculum vitae with proper brief manner does ensuring the skill of time management through
the CV. in terms of the curriculum vitae of Raj Mukherjee's it is that has been his part time job at
the time of school and college. He has an excellent customer service professional presentation to
understand the different grades of coffee in the society. He has proven increasing the KPI’s
which have the development of the organisation he has proper managing skills for the better
understanding of the workers of the organization and the better understanding of the situation
and the smooth managing of the organization at times of critical situation. The demonstration of
the society care and the management of the organization is the person’s prime achievement. The
professional skill of Mr Raj Mukherjee had been identified. The overseas management of the
organization by the managers were handled by Mr Raj.
From the above discussed curriculum vitae it can be clearly assured that Raj Mukherjee and
Kenneth baldwin Can be collected for the better assessment of the success rate in the
organisation as they fulfil most of the criteria required by the organisation in Cooperative
management of the organisational goal. It is evident that the guy is in the development of the
skills in Raj Mukherjee and Kenneth Baldwin have been better than any of the other people
appeared. it is evident that the guys in the organisation is because of the property organisation
13

thus Raj Mukherjee can maintain the customers of the organisation smoothly and Kenneth can
maintain the strategy in a continuous development process.
Part B
Interview question for Kenneth and Raj
Q1: Why should I select you for this job?
Raj: Raj Feedback he has the most inequality of managing the customers in the organisation that
makes the most of the organisation Run To The satisfaction level of the customers. He also
mentioned that according to him and according to other managers in the organisation support
better commercial customer skills than any other operation in an organisation.
Kenneth: Kenneth mentioned that According to her management of the organisational
development strategies is the most important area for an organisation and thus hiring an expert
in providing information about development of an organisation to strategies will be wise.
Q2: What makes you different than others?
Raj: Raj mentioned he is hidden skill of providing security and better opportunity to the
managers of the organisation in giving them unorthodox ways in which coast mostly in the
manner for development of the organisation through skills and better practice.
Kenneth: Kenneth said her management skill and implementation of the idea skills Prove the
report from any of the organised worker provided the resume in the organisation for the job
criteria.
Q3: What extracurricular activities do you participate in?
Raj: explain his hobby in collecting stamps and writing content for Blog in management areas
Kenneth: According to Kenneth My hobby of watching movies and watching T Series help her in
clearing out the Daily wastage of energy and beginning of the energy through spending time in
leisure.
Q4: How do you feel about your present workload?
Raj: Raj said he is present working skills is quite tough and challenging but due to his
challenging nature and nature for accepting the change he did manage to survive but because of
low pay scale he decided to move on.
Kenneth: Kenneth said she could have managed her previous job but as the job was very hectic
since decided to move one to another job.
Q5: Define excellent customer service?
14

Raj: In terms of Raj better customer service is measured by the smooth managing of the skills
and the maintaining of the success rate of the organisation. The smooth operation of the
organisation
Kenneth: Kenneth replied that the achievement of the Organisational success mark St Peter
development of the customers in the organisation
From the above conversation and the question answer session among Raj and Kenneth, it is
evident that has fastest Internet in terms of getting proper employment in the coffee shop Asra
college he is clearly the person is needed by the organisation, In terms of understanding the
organisational worker along with maintaining the customers of the organisation in the society. he
also has this hidden knowledge of coffee and other product services in the society which marks
be extra edge in getting the you success rate of the organisation.
Part C
1. It is duly required that the following things are to be noted down in order to conduct a
reference check of each of the employee. Few things are contained within the reference which is
as follows:
The applicant had been under employment for 3 years with the previous employer
The applicant had justifiable reason for leaving the company which had been the pay scale. The
applicant lost his or her motivation while working in the organisation since the employer did not
maintain professionalism at paying the dues or salaries on time.
Ample job responsibilities could be identified as a an appointed as a sales manager. The very
first work is supposed to be organising and managing employers and staff members. The
responsibilities of the cafe manager had been huge and it mainly deals with managing tasks and
activities. Financial records and motivating employees would be another most vital job
responsibilities of the cafe manager.
The prime issues that impact performance of jobs as serviced by the applicants are highly
impacted upon by the pay scale or salary structure. The extra work hours being un payable is
extremely illegal. Yes, the applicant in his previous job had an authority of supervising other
employees as a team lead.
The applicant showed enough patience and coolness for handling the conflicts and issues to be
projected or pointed out by the employer. Gaining experience, skills and knowledge by the cafe
15

manager through his or her past experiences has been enough helpful to execute future job roles
and responsibilities to some extent at the same domain.
Depending on the execution of their previous role, the strengths and weaknesses of the employee
or the new cafe manager to be appointed, is being evaluated. Strengths accounted for his
communication and interpersonal skills which had been observed to be excellent. Timely
responses to the customers’ feedback and managing customers basically shortened as customer
service skills had been another most effective strength. The other strengths include sharing
proper information with the employees through the acquired experience would be helpful to
others as well as to him or her. Among the weaknesses, it could be evaluated that he had been
weak in communicating through bilingual languages and resolving conflicts.
2. The selection members contained members who had been the owners of the cafe, CoffeeVille,
Emma Belcastran and Rufus Belcastran, along with Joe Belfone. Among all the applicants, a
selection procedure had been done out of which two of the applicants had been chosen. The
Selection process managed by the org ation is based on the skills and the general knowledge of
the applicants. The support of the management and the organisational workers helps in the better
management of the workers and the understanding of the skills and the opportunity. The smooth
understanding of the opportunities and the development of the workers of the organisation were
selected in the process of selection and recruitment of the organisation. Among the 5 applicants
Mr Raj Mukherjee was selected based on the better knowledge and skills present. He was
preferred the most because of the witty answer presented in the personal interview round. Being
an interviewer, it had been my role to assess and analyse skills of the individuals for testing hs or
her eligibility being appointed for the committed designation or job role.
Task 3
The project clause for the better development of the organisation and support of the management
need better support of the budgetary information. As supported by Terlizzi et al. (2016, p.478),
budgetary information if well evaluated the management of the organization gains boost from the
supportive information. Therefore there is requirement which is needed to be understood for the
better understanding of the situation. The development of an organisation needs proper
management team that can be properly furnished with the proper understanding of the project
and proper managing office gives up an organisation to estimation of all the expenses that can
occur in a lifetime of organisation. Every organisation with the manager or deemed with
16

responsibilities and job roles Paquin et al. (2016, p.1496). Thus, maintaining of the job roles and
other proper working estimation required planning and implementation of those plans.
Satisfaction in making that plan can only be achieved through better caring in managing the plan
in proper manner.
Proper management of an organisation depends upon the maintaining of the legislation and the
policies supported by the government of the country. As mentioned by Anthopoulos et al. (2016,
p.172), evidence of managing better policies and legislation in an organisation help in beginning
of the success rate in organisational society.
Anti discrimination legislation: This proper transaction with client tenant and other employees
without any discrimination of sex relationship status, political belief, activities in race,
impairment, gender identity and family responsibility. Shirdi live in the hand job be organised
workers along with the managers to maintain the legislation at its properties. In addition to the
Anti-discriminatory policy refers has been Privacy act 1988, equal opportunity act 2010 and
disability discrimination act 1992.
Ethical principles: As mentioned by Samset and Volden (2016, p.312), Ethical principle of
operation of an organisation managing office and organisational records. it is evident that ethical
principles managed by organisation ensures greater success and opportunities in the society
along with the customers in the organisation. Ensuring ethical principles in the society gives rise
to smooth operation of organisation and vetting of the organisation work in organisational
success and goal.
Codes of practice: The codes of practice marks the role of the organisational development based
on the codes that rules the practices of the organisational work. It is evident that one of the most
important and crucial effect in the operation of an organisation. As supported by Naldi et al.
(2016, p.319), preparation of codes of practices deals in immense amount of thought and
practiced that mark the success of the code in implementing on the work of the organisation.
Privacy laws: The privacy law marks important aspect of better development in an organisation
by keeping of Secrets and proper managing of the thoughts of an organisational worker. The
privacy laws better supports the organisation and management of the organisation in keeping of
cigarettes mostly the strategies from the other organisational workers Haverila and Fehr (2016,
p.582). The privacy laws also ensure that there is no chance of leaking of information two other
Organisations in case of high chances in development of organisation with their strategy method.
17

Environmental issues: Environmental issues have been constant stress in the operation of an
organisation. It is a weekend that the result in accordance of environmental issues marks problem
in operation of organisation in the long run. it can be so suggested that with the environmental
issues gaining its pace, the objective in sustainable development is going down for the operation
of the organisation Mansor et al. (2016, p.1983). Preparation of organisation through
minimization of the effect organisation has over health development society and the world as a
whole is performed.
WHS: As mentioned by Ehsani et al. (2016, p.13), the opportunity for the organization is based
on the better management of the organisational workers of the organization. It is evident that the
proper managing of the health of the workers of the organization marks the betterment of the
motivation level of the organisational workers. Thus, there is rise in the satisfaction level of the
organizational workers. It is evident that safety in the workplace is one of the prime aspects in
the success aspect of an organization in the society.
From the above mentioned budget in the assignment it can be evidently judged that the rise in the
organisation is marked as the supportive aspect in the planning of long term's decision in the
organisation. It is thus, effective nature of the organisation support the management of the
organisation.
In terms of the budget made by the organisation it is evident that the commission fees from the
client are at $2566. It is a vision also that investment income seems to be $1567000 and the cost
of goods sold seems to have $150413, does making a total of $3982500 as total income.
The expenses of the organisation Max the wages salaries consultancy fees and the
communication process. It is evident that the wages and salaries paid by the organisation is about
$1567890. Travel and tourism accounts for an expense of $ 55541 and capital expenditure of the
organisation seems to be black as there is purchase office equipment of which 90% will be used
for office purpose and purchase of vehicle properties and land.
It is evident that the opportunity provided by the organization to the stakeholders of the
organization is worth noticing. From the above budget explanation it can also be assessed that
the opportunity for the customers and the organisational workers are of immense quality. It is
supportive that the achievement of the organization is based on the success of the oration.
The net income before tax in the organization is worth noticing, however, it needs to be kept in
mind the tax exemption is lower and the organization need to be more calculative than ever for
18

the smooth operation of the organization. The support of the organizational worker marks the
smooth development of the organization and thus can be better managed by the smooth clearing
of the source of information for the better understanding of the societal planning and
organizational development.
Conclusion
Form the Assignment it can be clearly stated that the development of an organisation and the
proper development of the managerial skills in a business depends upon the proper
understanding of the budget of an organisation. It is evident that estimation of budget and cost
prices of product and development cost requires proper estimation and assumption. From the
above assignment it can also be concluded that achievement of the success in an organisation
from the work of a management totally demand proper estimation of cost and recruitment of
people in an organisation. It is a vision from the assignment that future realistic state needs to be
properly understood by the management of the organisation therefore for the development of an
organisation proper estimation of budget for the security selection and other opportunities jobs
can be done properly and eventually making the organisation smooth for working in the coming
days.
19

References
Anthopoulos, L., Reddick, C.G., Giannakidou, I. and Mavridis, N., (2016). Electronic
government or e-government project failure has been widely discussed in the literature. Some of
the common reasons cited for project failure are design-reality gaps, ineffective project
management and unrealistic planning. Research shows that more than half of e-government
projects result in total or partial failures with regard to the initially grounded standards,
scheduling or budgeting... Government Information Quarterly, 33(1), pp.161-173
Ehsani, E., Kazemi, N., Olugu, E.U., Grosse, E.H. and Schwindl, K., (2016). Applying fuzzy
multi-objective linear programming to a project management decision with nonlinear fuzzy
membership functions. Neural Computing and Applications, pp.1-14
Eurich, J. and Langer, A., (2016). Social Innovations as Opportunities: How Can Innovations in
Social Services Be Stimulated and Managed?. Diaconia, 7(2), pp.174-190
Haverila, M.J. and Fehr, K., (2016). The impact of product superiority on customer satisfaction
in Project management. International Journal of Project Management, 34(4), pp.570-583
Mansor, Z., Razali, R., Yahaya, J., Yahya, S. and Arshad, N.H., (2016). Issues and Challenges of
Cost Management in Agile Software Development Projects. Advanced Science Letters, 22(8),
pp.1981-1984
Millán, A., Fanjul, M.L. and Moital, M., (2016). Segmenting the Business Traveler Based on
Emotions, Satisfaction, and Behavioral Intention. Psychology & Marketing, 33(2), pp.82-93
Naldi, M., Nicosia, G., Pacifici, A. and Pferschy, U., (2016). Maximin Fairness-profit Tradeoff
in Project Budget Allocation. Procedia Computer Science, 100, pp.313-320
Postigo, A., (2016). Institutional spillovers from the negotiation and formulation of East Asian
free trade agreements: Government-business relations in the policymaking of bilateral free trade
agreements. Review of International Political Economy, 23(3), pp.379-417
Samset, K. and Volden, G.H., (2016). Front-end definition of projects: Ten paradoxes and some
reflections regarding project management and project governance. International Journal of
Project Management, 34(2), pp.297-313
Terlizzi, M.A., de Souza Meirelles, F. and de Moraes, H.R.O.C., (2016). Barriers to the use of an
IT Project Management Methodology in a large financial institution. International Journal of
Project Management, 34(3), pp.467-479
20