Leadership and Management in Contemporary Business Environment

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO 4.................................................................................................................................................3
P6: Leadership and management in contemporary business environment..................................3
REFERENCES................................................................................................................................6

INTRODUCTION
Leadership and management play a very significant role in the organisations whether large
or small. The managers where are responsible for developing the strategies and policies for
achieving the goals of the organisation, the leaders takes the responsibility for motivating and
encouraging the employees to strive hard to achieve the organisational goals. Marks and Spencer
is headquartered in London and is one of the well-known retailer companies in UK which sells
clothes, home and food products along with having a label on its every product. The section
below describes the factors which impacts the operational management as well as the decision-
making of the leaders and managers in the company Marks & Spencer. It will also highlight the
relationship between the leadership and management in the wider context.
LO 4
P6: Leadership and management in contemporary business environment
Factors that impact operational management and decision-making for the leaders and
managers of Marks and Spencer:
Organisational issues: Factors in context of Marks & Spencer that can affect the decision-
making of leaders and managers are resources of the organisation, various policies and
organisational procedures, organisational hierarchy and politics within the organisation. Policies
and procedures of M&S are formalised and documented which guide managers to take
appropriate decisions, follow guidelines for business operations, solving conflicts and common
problems (Aithal, 2017). Organisations have various levels of management and authority is set
accordingly. The degree of authority directly impacts on the operational management. For
example, a sales manager in Marks and Spencer cannot decide marketing objectives, which is the
authority of Senior managers of marketing department. Organisations consists of managers and
leaders with different interests, beliefs and values and are driving forces behind organisational
politics. For example, resource allocation can be influenced using politics and decisions of senior
leaders (Dźwigoł, 2017).
External environment factors: The major environmental factors that effect operations of Marks &
Spencer are the market of Marks and Spencer, the economic conditions, government legislation,
political climate and consumer behaviour. Other factors include, market trends, stakeholders and
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