Role and Features of Manager and Leader in Different Situational Context
Added on 2020-06-04
16 Pages5443 Words439 Views
MANAGEMENT ANDOPERATION
Table of ContentsINTRODUCTION ..........................................................................................................................4PROJECT 1......................................................................................................................................41.1 Role and features of manager and leader .............................................................................4Task 2...............................................................................................................................................61.2 Role and feature of manager and leader in different situational context..............................61.3 Different theories and approaches.........................................................................................8Conclusion...................................................................................................................................9Project 2...........................................................................................................................................9TASK 1............................................................................................................................................92.1 Key approaches to operations management .........................................................................92.2 Importance and values of operation management...............................................................11TASK 2..........................................................................................................................................132.3 Factors of business environment that impact upon operational management.....................13CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................16Online.............................................................................................................................................17
INTRODUCTION Management and operation is a process which help the organisation in reducing wastageand cost as well by effectively using the available resources which can make company to earnprofit at large scale. Operation department is that which help industry to satisfy large customerswith their product and services in perfect manner. The consumers are rationale in market as theyneed those services and goods which are of great quality as thus, this make them to becomeexisting customer for longer period, with all such firm try to create a positive image in the eyesand mind of customers. The report is based on STARBUCKS, which is the largest coffee chainand serve their services in around 23,768 locations worldwide. Assignment will discuss aboutrole and feature manager/Leader are having. Different theories and how leaders/managers behavein different situation context. Apart from this key approaches to operation management and howOM help in achieving goal and objective and various factors which is affecting internalenvironment. PROJECT 1(Covered in PPT)INTRODUCTIONManagement and operation is a process which help company to earn higher profits byreducing cost of production and minimising wastage of resources so that quality products can beproduced in better manner.TASK 11.1 Role and features of manager and leader Manager and leader are the base of company as they are responsible for various taskwhich has to be completed on time to achieve goal and objective. Both manages, influences andmotivate the whole organisation as one so that they can work effectively and efficiently incompany. The role and feature of manager and leaders are as follows: MANAGER: Manager are those people who is responsible for controlling and administrating inSTARBUCKS. They divide the task according to specification and department so that effectiveworking can be there and managers do make policies and strategies for firm as every member of
company can work in right direction and in proper manner thus somewhere this thing helpindustry to attain their goal and objective in efficient manner.RolesPolicies: The manager is that who make and create various policies for industry as suchpolicies has to be followed by every member in organisation so that they can work in rightdirection. It is made to motivate employees so that they can increase their performance in greatway. If Policies and procedure are followed by everyone in correct way then STARBUCKS caneasily attain their goal and objective. Act as pool: Manager plays various role in company as playing the role of pool is one ofthem as they are mediator in between the other level and senior level or executives. Managerreceives strategies and decision for employees and communicate it to every department so thateveryone can bring effectiveness in their working. FeaturesCommitment: Normally the manager are committed towards their working criteria so thatthey can complete their task on time. Focus and attention towards task and work bringeffectiveness and commitment in their working criteria. Such thing help manager to know theirability to complete everything on time. It is required to be committed towards the work bringquality and timely can be completed. Knowledge: The manager has all knowledge about their working and with such they areable to manage everything in organisation. Skill and knowledge make manager different fromothers as this make manager to perform in great manner. Their knowledge in specific field helpthem to create and innovate various things which is useful for them. LEADERS: Leaders are those who are responsible for influencing and motivating their employees in such a way which help them to work effectively and efficiently. Leaders are the part of manager and they both together as such thing help company to earn higher profits in market. Effective andefficient working can be seen in leaders as they provide direction to employees so that they can work in correct format. RoleProvide feedback: The leaders are responsible for motivating the employees so thateffective working can be seen from them. Although leaders provide regular feedback of
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