Operations Management Report : McDonald
Added on 2020-06-04
17 Pages5034 Words36 Views
Management AndOperation
Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1P 1 Roles and characteristics of a leader and manager ..............................................................1P 2 Roles of leader and function of manager applied in different situational context ...............4P 3 Various theories and models of leadership ..........................................................................5P 4 Approaches of operational management and roles of leaders and managers.......................6P 5 Importance and value of operations management in achieving objectives of business........8P 6 Factors that impact upon operational management and decision making..........................10RECOMMENDATIONS...............................................................................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONOperation management is considered as a heart of each and every organisation. It is theset of those activities that convert inputs into desired outputs. This helps in generating value tothe company and also to consumers. Management of operations describes several operationactivities that are similar to characteristics such as planning, manufacturing, locations, layouts,controlling, coordinating and operation strategy which are associated with the strategies ofbusiness (Mohammadi and et. al., 2013). The present report is based on McDonald's that was setup by Richard and Maurice McDonald in San Bernardino, California, USA in the year of 1940 asa restaurant. They are offering different varieties of food items like cheese burgers, chickenproducts, soft drinks, milk shakes, French fries, breakfast items, wraps and desserts. In thisproject, roles of a leader and functions of a manager are described in detail. Apart from this,various theories and approaches of leadership are also discussed here that can be used forMcDonald's for improving the quality of their leaders. TASKP 1 Roles and characteristics of a leader and manager Managers: They are those individuals in an enterprise who are having the responsibilityof designing and managing work in such a direction so that predetermined aim and objectivescan be attained. For the successful completion of goals, duty of managers is to create and applyrelevant strategies and rules and to plan the working of the employees having the motive thatthey do their respective jobs as per the defined objectives (Handschin and Petroianu, 2012).Employers are distributed on different level in a corporation so that tasks of differentdepartments can be managed effectively. Besides this, they are also being concerned about theappraisal of performance of workers and they perform this task via executing an appraisalprocess which is based on the presentation or contribution of employees in attaining goals andobjectives of venture. This activity is carried on regular interval of time.Some of the primary functions of management given by Henri Fayol are described as below:Planning: He said that managers have to plan future situations, create strategic objectivesand also need to secure the achievement of upcoming goals. Thus, it is important for amanager to evaluate future contingencies which is affecting the venture and is responsiblefor shaping future strategic and operational landscape of firm. For example: inMcDonald's, managers should predict create schemes for the future conditions so that no1
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