Roles and Features of Leaders and Managers in Operation Management

This article discusses the roles and features of leaders and managers in operation management and how they contribute to the success of a company. It also highlights the importance of operation management in achieving company goals.

MANAGEMENT AND OPERATION
1

2

INTRODUCTION
Operation management is an important criterion in company and this is something which
helps company to have a better manufacturing of products and services in right context as well.
In this competitive world it is required to provide the quality product and service to customers as
they are very much rationale in nature and they need better goods for the amount they are paying.
Although operation manager is that person who manages all the requirement of production
department as all such scenarios is related to that only. Bringing quality with innovation and
creativity can make them to attract lots of customer and they can attain their goals and objectives
as well. The report is based on ROLEX which is a wrist watch company and founded by Alfred
Davis and Hans Wildorf in year around 1905. Assignment will include roles and features of
managers and leaders in different situation context and how operation management helps in
attaining the goals and objectives of company in better manner as well. Apart from all such
which factors affect the working of company.
TASK 1
P1 Roles and features of leaders and managers.
MANAGERS
They are those who bring various policy and procedure in company so that effective work can be
done and responsible for every working in organization as well. Managers are also has responsibility to
divide the task according to their department and specific skills to complete the work on time. Managers
do have various roles and features in organization when they perform their duty and some of those are
as follows:
ROLES
Divide work: Managers are those who divide the work according to the department in
organization so that they can perform in better manner as well. Dividing the work according specialty of
people and employees then effective and time completion work can be there. Division of work also
helps in proper working as well
Act as pool: Managers in organization play role of pool in between the top level and lower level
so that they can communicate with both the levels in better manner and such thing can result in proper
working as well. Stope level produce policy and procedure and manager communicate such to lower
level in effective manner so that whole company can work in better manner.
FEATURE
Commitment: Managers generally have commitment towards their working which
makes them different from others and this make to perform their duty even in better manner
then others. This is something which provides power to them to have their working in same
direction and have commitment towards their working as well.
3

Direction: Managers has the responsibility to provide direction to department that in which
manner they have to perform certain task and activity and even they provide direction to employees as
well so that proper task completion can be there.
LEADERS
They are those who are part of managers and work under them and have roles and
responsibility to bring out better working from the employees so that company can attain their goal and
objective too.
ROLES
Communicate: Leaders are those who communicate with their employee on regular basis which
make them to have an effective working so that they can complete their task on time as well.
Communication in between leader and employee make workers to feel that someone is there who listen
to them in right context.
Feedback: Leaders take feedback from the employees on regular basis so that they can come to
know how much work has been done and how much is left. This also help to have an right context
working as well and such thing is that which also help to have an increase in productivity as well.
FEATURE
Innovative: Leaders are quite innovative in their ideas and find something better way to have a
good work and even in time as well which can make them to increase the performance level of
employees as well. Innovation in working also make ROLEX to bring something and new in their watches
which can attract the large market towards their product as well.
Committed: Leaders are too committed towards their working like manager and they guide their
employee in such a way so that they get motivated to have a great working too. Commitment toward
working work helps to have a great working as well.
P2 Role and features of leader and manager in different situation context.
Role and features of leaders and managers are such which is being played by company in
better manner and thus it make business to have a better working too and with such thing
organization can also earn higher profits as well. Leaders and managers are those who make firm
to work in right direction and make employee motivated so that they can complete their working
even in better manner as well. The different situation context in organization are slow to
moderate situation, moderate situation and in last fast changing situation is there and in such
leaders and managers have to perform their duty so that firm can attain higher productivity.
Slow to moderate situation: This is that situation in company which is at growing stage
or can say having a working in better manner and thus this make them to increase the
productivity as well. Moreover the ROLEX at such stage go with various things like conducting
4

the research so that they can receive a lot information and according to such only the strategy is
being made which has helped to attain their goal and objective. This has to be done in right
contrast as well. Companies work hard to earn higher profit and thus when they are on this
situation they even take care of outer condition as well which make them to have a great working
in organization and they motivate their employee to increase their performance level which can
make them to perform even in right context to
Moderate situation: This is such situation which is having a stable thing in market and
such thing make them to have a great working in organization and even thus company looks
forward for working according to the situation of market as well. In such situation the manager
and leader both motivate and influence their employees to work in right direction and although
even organizations do work according to needs and wants of customers so that firm can make
them happy in better manner too. Moderate is stable situation which is very low and working
satisfactory in market so that they can earn higher profit and bringing various strategy and
decision which will help them to increase their performance and working condition as well. Firm
try hard to bring their company from moderate situation to fast changing situation as well.
Fast changing situation: This is such situations in which preference and needs of
customers do change with the time as well which make them to work hard and produce the
product and services according to the needs and wants of customers as well. In such situation the
market changes with the time and changes in high speed and although changes in technology is
also affecting them in various ways and it is required to change the working condition according
to time so that company can cope up with technology and demand of customer as well. Working
with such situation company can earn higher profit; therefore they can also achieve their goals
and objective in great manner as well. The time also changes the requirement of customers and
even with this ROLEX has to perform according to that only.
P3 Various approaches of leadership.
The company has leaders and even they have various leadership styles in different situation in
which the company gets stuck and they try hard to come out from such. At this particular time period
the company also performs various thing to overcome from different scenario as well. The different
situations are as follows:
Situational leadership: The leaders have the various skills to come up from the various situation
which make them to perform in better manner too. The organization sometimes get stuck in some
situation in which the company fails to overcome such and in this scenario the organization with leaders
bring various thing and motivate their employees in great manner so that they can come out from such
only. In this leadership the leaders watch what type of situation it is and how company can overcome
and then take action over such and they maximum time overcome such in great way as well.
System leadership: In this the company works in better manner and thus they also work in a
systematic manner so that they can work in right context and such type of leadership help company to
5

come out from different situation so that they can perform even in better manner as well. Organization
do change their working scenario so that they can earn higher profit as well.
Contingency leadership: This is very much similar to situational leadership in this the leader see
and watch that which type of situation it is and thus they take action according to such only. In the
employees of company are being ranked with measuring scale which has mainly two sides like higher
and lower side. If the employees come on peak side then they are more relative to relation oriented and
support the working and if they came up on lower side then they are
P4 Key approaches to operation management
Operation management helps in performing the activities in effective and efficient manner.
There are number of approaches available in organizational system that can be adopted to improve the
performance level at significant level. Business concern has to consider all those opportunities that will
provide them significant profits and productivity. It is the duty of management to evaluate such
approaches and then, derive conclusion out of it. These approaches are discussed below:
 Six sigma: It involves taking decision with the consideration of risk that is associated with the
business activities. Sigma signifies risk, hence decision making process carry out in accordance
with risks involved in it. There are number of threats or risks available in dynamic business
environment which has to be considering while making any decision.
 Lean production: It only works on the concept to minimize wastage of resources at significant
level.it helps in obtaining high outcome level in reference to minimum input products. There can
be condition when there is lot of wastes generated during production process, thus it has to be
managed properly to reduce its impact. Every activity which is performed in organization system
may involve generation of waste materials which has to be removed.
 Work break down structure: It implies division of work, which mean that whole work is not
assigned to single department or personnel. It is sub divided between, number of people. As
organization have different departments specialized in one thing, thus work is divided
accordingly.
 Material Requirements Planning (MRP): Under this number of material that will be used in
production process is calculated by manger. So that no wastage will be conferred in future time.
This aids in finding out the need and requirement of substances that is needed during
production process. Sustainable quantity of materials can be maintained in company.
 Re-engineering: As the name suggests it is used at time of restructuring of organizational system
in due course of time. Therefore, it is focused on designing the various processes in appropriate
mode.
 Project production management: It assists in those process that involves analytical tools and
techniques and has to applied In process of extraction of oil or gas. There are several projects of
different nature is run in firms thus, it assists in managing such project system.
 Reconfigurable Manufacturing systems: It is implemented when change management have to
be introduced as a quick process. It is done in hardware or software substance that has to be
introduced in business organization.
6

P5 Importance of operation management in achieving goal of company.
 It is very necessary to apply operational management in any of the organization as it helps in
carrying out the work process in effective and efficient manner. It helps in performing the work
in appropriateway.it aims in minimizing the risks in significant way. Mangers of today modern
organization have to adopt such tools and techniques that lead them more profits or gains.
There are number of challenges that are present in dynamic business environment which has to
be me t with proper attention.
 Their importance also includes carrying out the work process in systematic manner so that
particular coordination can be gained. There are number of department available in single
organization which has to be bind in proper way so that last objectives can be achieved.
 It also aids in managing customer relationship properly so that they can build healthy and
proper relation with them by fulfilling their ultimate needs and wants.
 It also assists in producing products in proper way with the aim of reducing wastage at lower
level as possible. On the other hand increasing the level of output.
 It helps in gaining huge profits in a year so that all operations are run in correct way. There are
number of activities related to distribution of final products that has to be delivered to final
customers. Hence operation management has to perform such duty in proficient way.
 There is different level in any management system, which have certain roles and responsibilities
that has to be made in proper path so that final vision and mission can be accomplished.
 There are processes of turning the organizational system in cost effective way this can be
possible by adopting operation management in correct order.
 It is the responsibility of manager or leaders to look after the system whether it is running in
smooth order or not.
 Especially large scale organization where there is lot of departs that has to be managed in
careful mode. Hence senior level mangers carry out their process to work according to need of
changes that are taking place in competitive business environment.
 There are number of opportunities and threats that are available which has to be examined in
correct order to grab opportunities and handle threats so that they do not hamper the position
and condition of business organization.
 Operation management can helps organization to achieve all those tasks that may be impossible
for them. Hence, it has to be implemented with due attention.
P6 Impact of environment
There are various things which affect the working of company in various ways, and is such
situation the company make them stable even to perform in better manner as well. Environment is
being divided into two parts like internal and external. External is such criteria which affect the working
even though in great manner and company has to make various strategies and decision so that they can
fight with such thing in market and can earn higher profit with achievement of goal and objective.
Environment has to be taken under some criteria as well.
Internal environment
Customers: Moreover, the company work according to the customer requirement and thus
organization do change their working condition according to that only. They are those who also impact
7

the company in great way which make the firm to change their policy and procedure of working so that
they can have a better working too.
Suppliers: They are those which are being considered at the time of purchasing the raw material
for making and producing a product and services in quality manner too. Suppliers has to provide the
quality materials to company so that organization can manufacture proper thing as well. Firms do
chooses the best one out from the various suppliers so that they can make it proper working in
organization as well.
External Environment
Technology: In this the company does get affected with technology as because time is running
very fast and with such technology is also getting faster and availability of technology is there which can
make them to perform in even better manner too. ROLEX has to choose the best technology according
to time scenario so that they can perform in right context as well. This is such which make them to get
the things in better manner too. Technology is considered as external factor as this affect the company
in great way as well.
Environment: This is that which make them to know the aspect of environment in great way
with the earning of profit companies also look forward to produce such product and services which
cannot harm the environment in great way. It is required for the organization to take care of various
things in company which does not harm the environment and can have a best working too.
Political: Every country has their political factors which affect the working of different
companies and even the organization has to follow the rule and regulation in better way so that every
work in firm can be done in legal form and smooth functioning can be seen in organization. Political
factors affect the firms in great way which company has to undertake for better working as well.
Economical: The UK is having their economy in lower side after having a Brexit and economy of
country is not stable and thus they have to make their economy in stable condition and thus for this te
are also supporting to the various companies so that country can make their economy in stable position
and can bring effectiveness in position in manner of rank. This has affected the working of company in
great way as well.
CONCLUSION
From the above report it can be state that, operation management is such which help
organization to have better working and even they also help in reducing the wastage of resources as
well. The ROLEX Company has worked hard to make they stable in market and even they also change
their working condition according to requirement of customer and produce those goods and services
according to needs and wants of customers too.
8

REFERENCES
White, P., 2016. Public transport: its planning, management and operation. Taylor & Francis.
Cruz, C.O. and Marques, R.C., 2011. Contribution to the study of PPP arrangements in airport
development, management and operation. Transport Policy. 18(2). pp.392-400.
Lindström, J., Löfstrand, M., Karlberg, M. and Karlsson, L., 2012. A development process for Functional
Products: hardware, software, service support system and management of operation. International
Journal of Product Development. 16(3-4). pp.284-303.
Chen, X., Mao, Y., Mao, Z.M. and Van der Merwe, J., 2010. DECOR: DEClarative network management
and OpeRation. ACM SIGCOMM Computer Communication Review. 40(1). pp.61-66.
Winget, N.C. and Thomson, A., Cisco Technology Inc, 2010. RFID tag management and operation. U.S.
Patent 7,817,042.
Nakamura, T., Yamane, T., Shimoda, E. and Morino, K., Shimizu Corp, 2015. Operation management
apparatus, operation management method, and operation management program. U.S. Patent 9,031,703.
Ale, S., Bowling, L.C., Frankenberger, J.R., Brouder, S.M. and Kladivko, E.J., 2010. Climate variability
and drain spacing influence on drainage water management system operation. Vadose Zone
Journal. 9(1). pp.43-52.
Casolino, G.M., Di Fazio, A.R., Losi, A. and Russo, M., 2012, September. Smart modeling and tools for
distribution system management and operation. In Energy Conference and Exhibition (ENERGYCON),
2012 IEEE International (pp. 635-640). IEEE.
9