Management and Operation Report - Marks and Spencer

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Various roles and features of a leader and manager..............................................................1
Task 2...............................................................................................................................................3
P2 Role of leader and function of managers in different situation.............................................3
P3 Different models and approaches, including situational, system and contingency...............4
Task 3...............................................................................................................................................5
P4 Approaches to operation management and role of leaders and managers play.....................5
P5 Importance of operation management...................................................................................6
Task 4...............................................................................................................................................7
P6 Factors which affect the operational management within the business.................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The concept is that process in which the administration helps in creating uniqueness and
highest level of effectiveness and efficiency by firm. Operation management works to reduce the
wastage and converts available resources in goods and services and somewhere this helps in
achieving highest level goals and objectives, earning profits through minimizing the level of cost
of production (White, 2016). Operation department too make a overview towards their internal
process to see any pitfalls in work. The report is based on the company M&S (MARKS &
SPENCER) which is founded in the year around 1885 by Sir Michael Marks and Thomas
Spencer. Firm is satisfying the society with their products of clothing and having more than 400
branches approximately. Around 85,000 employees are working with M&S. Report will discuss
about different roles played by the leaders and managers and somewhere how they behave in
various situation. Make theories and it makes key approaches to OM. The importance and
assessing factors in business.
TASK 1
P1 Various Roles and Characteristics of a leader and manager.
Manager
Managers are those who are responsible to get the work done by the staff in proper
manner which helps to attain the organisational goals and objectives in perfect manner.
Managers do provide the information to every department and level which help M&S to
complete their task on time and in effective way.
Roles of managers
Roles of managers
The manager has various role in firm and he/she is responsible for getting the work done
by staff in proper manner which results into attainment of goals and objectives of M&S. The
various role played by manager in firm is as follows:
Team development: They are those bring so many employees at one place and make
groups of individuals to perform in better manner. Team development helps in getting the work
done in effective manner and thus it helps to reduce the work redundancy as well.
Decision making: The managers are responsible for making decisions and have to made a
proper decision which can helps in developing the individual and organisation as one. Decision
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does help in to work in right manner and in correct direction as well. Managers do make decision
and employees do work according to that.
Features of managers
Positive attitude: Positive attitude help in leading team and helping them in any manner
they can. Having a positive attitude in managers at work helps other members of firm to get
inspired and work in proper manner that helps in getting the goals and objectives.
Patience: Managers should have a patience in them which help to influence others to
work properly as patience means receiving perfect work but in long time. This helps the manager
to receive positive recommendations from employees and although this helps in manipulating
members of firm and brining productivity in their working style.
Leaders
Leaders provides vision and mission in eyes of employees so that they can work in great
way. He/She is the person who motivates group of person to work efficiently and in right
direction too.
Roles of leaders
Vision: Vision can be of firm or increase in their productivity and effectiveness which
will help to result in attainment of goals and receiving of bonus and incentives by employees.
Leaders are responsible for brining vision in the eyes of employees as WHAT TO DO and HOW
TO DO. Bringing vision in eyes makes them to increase in productivity in great manner.
Direction: Direction helps to get the work done in proper way, although it lead to bring a
efficiency in working scenario of staff of M&S. Leaders do provide the direction to employees or
workers so that they can work in proper manner.
Features of leaders
Communicate: Communicating M&S policies and work task or decision to their
employees which help them to know what kind of changes and work they have to perform within
time period scheduled. The leaders are those who communicates with their employees on regular
basis so that employees can work in right way.
Solves conflict: The leaders are those who help organisation in solving the conflicts and
thus it makes to improve performance in company. Solving disputes in right manner helps in
increasing productivity and effectiveness in working.
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