Roles of Leaders and Managers in Operational Management

This report discusses the roles and characteristics of leaders and managers in addressing technological changes in the external environment. It explores how leaders and managers react to operational challenges within the British steel Tinplate. The report also highlights the importance of operational management in achieving objectives and the factors that impact the wider business environment.

Management and
operations

Table of Contents
Executive summary..........................................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Define and compare the different roles and characteristics of a leader and a manager in
addressing the huge technological changes happening in the external environment...................4
Critical evaluation of role and function of managers ..................................................................5
Examination of how the managers and leaders can react to different forms of operational
challenges within the British steel Tinplate.................................................................................5
Roles of leaders and managers in different situation within the organization and different
leadership theories to overcome the various situations................................................................6
Approaches of operational management and roles that managers plays at the functional areas
of the British steel Tinplate.........................................................................................................7
LO3- LO4.........................................................................................................................................8
Operational management approaches and roles of leaders and managers in it............................8
Role of leaders and managers in the improvement of efficiencies of operational management
to meet objectives........................................................................................................................8
Importance and value of operational management in achieving objectives...............................9
Application to operational management and factors that impact on the wider business
environment...............................................................................................................................10
Factors within the business environment that impact on the operational ,management and
decision making of leaders and managers.................................................................................10
Analysis of how different factors affect the business environment and wider community.......11
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1
Executive summary

INTRODUCTION
Operational management is chiefly concerned with the Supervising, planning in context
of manufacturing, production or the provision of the services. As such, it is delivery focused,
ensuring that the company successfully turns inputs into the outputs.
This report will cover study of British steel Tinplate which is long steel products
business. British Steel Tinplate is the top leading suppliers in EU countries of the high quality
steel tinplate with the two manufacturing plants in the south whale, and they supply
comprehensive range of packaging markets including carbonated soft drinks and beer markets.
This report will define the roles of the leaders and functions of the managers and it will
apply the role and function of leader and managers in the operational management context. This
report will demonstrate role roles of leaders and managers play in the operational function of
British Steel Tinplate and in the end of this report will understand the relationship between
leaders and management in the contemporary environment.
MAIN BODY
Define and compare the different roles and characteristics of a leader and a manager in
addressing the huge technological changes happening in the external environment.
A good leader at British steel should have an ability to delegate, have communication
skills, gratitude, self-aware, respectful, learning agility and courageous (Abou-Senna and et.al.,
2018).
A manager at British steel should have the ability to focus on the employees strengths,
can build the mutual trust, able to handle the pressure, honest communication and strong
analytical abilities.
Role of leader :
 The leader at British steel can facilitate the employees with the work environment that is
collaborative with the technology so that the employee can provide the best performance.
 The leader at the chosen company can get involve in the design process of the system of
an application.
 The leader can help the employees by giving them enough time to adjust with the new
technology.
Role of manger:

 The manger can make strategy to help the employees transform according to the external
environment, so they can perform better.
 The manager can communicate with the employees about the changes and get better
solutions from there side.
 The manager can study about the new technological changes that are coming there way
and be prepared in advance to avoid the stress situation for the employees.
Critical evaluation of role and function of managers
Leaders and managers of the British steel Tinplate plays most important roles to take
growth within the market.
Leaders are responsible to lead employees effectively toward the common goals, and they
also have to inspire the employees to give their best in the task and work effectively (Burns.,
2018). Leaders of the organization including the leaders of British steel Tinplate create vision
for the employees that clarify the employees that what to need to achieve and leaders guide them
how they are going to achieve, and they can understand where company want to see themselves
in the future. Leaders also take decision and create strategies to achieve the organizational goals
and objectives. Lack of leadership skills and understanding of the roles can also affect the
performance of the organization, and they will not able to perform well within the market.
Managers are responsible to manage the workplace activities within the British steel
Tinplate, and they play most important role by guiding the right path to the employees. Their
function within the organization is to provide training and development to the employees for
their skills development, and they also control the risk within the workplace that can affect the
employees and the performance of the British steel Tinplate within the market where thy are
operating their business. Managers should have management skills otherwise they will not able
to operate the employees and guide them effectively.
Examination of how the managers and leaders can react to different forms of operational
challenges within the British steel Tinplate
British steel Tinplate is one of the leading organization in the steel industry of UK, and
they are having good reputation. Leaders and managers play essential role in the different
situation within the organization, and they react differently in the various challenges related to
the operations. Here are some operational challenges-
Globalization

British steel Tinplate is operating their business on the global level and leaders have to
play more essential role in the situation (Calais and et.al., 2017). Leaders of the British steel
Tinplate face more challenges on the global level, and they have to use their leadership skills
while managers on the global level have to guide more employees and their responsibility also
include. Both improve their efficiency with the times.
Effective communication
Lack of communication at the workplace of British steel Tinplate can affect the
performance of the company and without having effective flow of communication company
cannot be successfully. In this operational challenges leaders communicate with the team
members and make them understand the importance of the communication while mangers run
group practices so the flow of communication can be incensed.
Less production
Less production Volume is the challenge of the operational management and in this
situation leaders and managers take decision together for the improvement of production volume,
and they make strategies together so production can be increased.
Roles of leaders and managers in different situation within the organization and different
leadership theories to overcome the various situations.
Organization is consist of various challenges and various situation that can affect the
operations of the British steel Tinplate. Leaders and manger play most important part to control
the situation and overcome the challenges.
Conflict situation
' Conflict situation can take play anytime and it can affect the other employees and even
the performance of the British steel Tinplate (Choi, Wallace and Wang., 2018). In the conflict
situation leaders communicate with the employees and try to solve their problems thorough their
communication skill while managers role is to investigate the reason behind the conflict and give
solution of the problem.
Change management
Change within the organization is necessary for the leaders and managers plays important
role in the change situation. Leaders communicate with the employees and make them
understand that why change is necessary for the British steel Tinplate, so they can gain support
while managers set the short wins for the employee's motivation.

Leadership theories and model
Situational leadership
Situational leadership style of most effective leadership style that can be used by the
leaders of the British steel Tinplate to overcome the various situation. In this leadership leaders
change their leadership according to the various situation. To use this leadership style it is
necessary for the leaders to have knowledge of other leadership style, so they can use it in
various situation.
System leadership
System leadership is the set of skills and capacities that any leaders can use to support,
catalyse and enable the process of system level change It combines collaborative leadership,
coalition-building and systems insight to mobilize innovation and action across a large,
decentralized network (Dekker, and et.al., 2021).
Contingency
The contingency theory of leadership supposes that a leader's effectiveness is contingent
on whether their leadership tyke suits a particular situation. According to this theory, an
individual can be an effective leader in one circumstance and an ineffective leader in another
one.
Approaches of operational management and roles that managers plays at the functional areas of
the British steel Tinplate
Their are various operational management approaches that can also be used by the
British steel Tinplate at their manufacturing unite of cans. Here are some of them-
lean manufacturing
Lean manufacturing is the methodology that has focused on the reducing the waste from
the manufacturing process while enhancing the productivity.
Six sigma
Six Sigma is the operational stage-management approach that provides the organizational
tools that helps to improve the capacities if their business processes (Glock., and et.al., 2019).
This increase in performance of the company and decrease in the process variation helps to lead
the British steel Tinplate to defect the reduction and improvement in the profits.

LO3- LO4
Operational management approaches and roles of leaders and managers in it
There are various apporches rto the oprational management that has positive impact and
it can be heklpsfuyl fro the British steel Tinplate to impove their productivity and without
reducing their cost.
Lean manufacturing
Lean manufacturing is the process that helps to focus on minimizing the waste from the
product and also increase the productivity. Waste can be anything that does not make any sense
or add value in the customers mind (Grant., and et.al., 2017). British steel Tinplate operational
team can use the lean manufacturing and their team will totally focus to identify the waste
material from the Can's they produce. Waste will be eliminated from it, for examples, British
steel Tinplate company is using the extra steal in the can's or there is any other addition design
that is increase the price then they can more and make the price of can more less without
affecting the quality. Leaders will be responsible to motivate employees to do the work more
effective, and they will encourage them for the support while managers will control the quality
by investigation.
Business process redesigning
The BPR is the method of rethinking and redesigning the product and services. British
steel Tinplate can improve their CAN's design to increase the more volume or thy can create
more attractive design that can attract the customers. For that British steel Tinplate have to
appoint designers who ca helps them to redesign the product and services (Hasle., and et.al.,
2019).
Leaders will work with designers and lead them and motivate them to give their best in
the redesigning g of CAN's while managers will be authorized to approve if the design s accurate
and attractive.
Role of leaders and managers in the improvement of efficiencies of operational management to
meet objectives
Leaders managers of the British steel Tinplate can ability and efficiency in the
improvement of operational management of the company and it can help the organization to
achieve their goals and objectives.
Leaders role

leaders set up an open communication within the organization that improve the flow of
communication at the workplace of British steel Tinplate. Communication makes the employees
more active in their work, and they can create good relationships at the workplace and also can
create the structure with each other (Hidaka., and et.al., 2019). Leaders also plays role to
motivate employees through the rewards. They give rewards and positive feedback to the
employee to their good performance so the employees can give their best and helps British steel
Tinplate to meet their objectives.
Managers role
Managers role to improve the operational efficiency is to provide proper guideline to the
employees and helps employees to understand the task, and they also provide training and
development for the skill development if the employees that makes employee s more effective in
their work and also motivate them toward the work, and they help to achieve companies goals
and objectives.
Importance and value of operational management in achieving objectives
Operational engagement is most important part of the organization where operational
team of the British steel Tinplate. It is important and add vole because all the manufacturing
done by the operational team, and they create final products and services. Here are some
importance-
Product efficacy
Operational management help British steel Tinplate in the cost minimization and
improve the productivity efficiency thorough its approaches.
Profits maximization
The main goals of a business is to maximize their profitability by selling the productivity
to the end customers. British steel Tinplate operational team create valuable product that add
value for the customers, so they can take competitive advantages (Leiras., and et.al., 2019).
Utilize Resource
`Operational mangers of the British steel Tinplate ensure the proper use of company
resources so better outcomes can be produced.

Application to operational management and factors that impact on the wider business
environment
Operational management is the area of management that concerned with the controlling
and designing the process and redesigning the business operations in the production of the goods
and services. Operational management will be applicable in the some of the area like production
and facilitate planning, marketing, financing, organizational behaviour, manufacturing etc.
factors that impact wider business
There are various factors that has huge impact on the wider business environment. Some
of the factors like technology changes can affect the business environment (Sando., and et.al.,
2018). It will be necessary for the British steel Tinplate to implement new technology to stay
within the competition, similar increase in the prices of steal which is an economic factor can
also affect the business of the British steel Tinplate, and they an see the rise in the prices of their
final products and services. It is necessary for the leaders and managers of the British steel
Tinplate to be aware of factors, so they can identify the opportunities and convert the weakness
into the new opportunities.
Factors within the business environment that impact on the operational ,management and
decision making of leaders and managers
Their are various factors within the business environment that has both positive and
negative imp-act on the British steel Tinplate operations and also influence on the decision
making by the leaders and managers. Here a re some of them...
Political factors
British steel Tinplate operation their business on the international level, and they sell
steal made CAN's to various country thorough the export. Every country have different export
duties and increase in the charges of export can effect the business of the British steel Tinplate
that also influence the decision-making of leaders and managers. Leaders and managers have to
take decision if they want to continue the trade or look fo the other country where charges are
less.
Employees
Employees behaviours can also affect the operation of the British steel Tinplate, it is
necessary for the leaders and manageress of the company to keep motivate and take decisions in

the favour of employees so employees can be motivated, and they can help company to achieve
success.
Analysis of how different factors affect the business environment and wider community
Some of the different factors that not only affect the business environment but also affect
the wider community. -
Social factors
Social factor has huge impact on the business and community because trends in society
change with the times and company have to follow the trend top satisfy customers needs (Leiras.,
and et.al., 2019 ).
Suppliers
Suppliers are responsible to provide raw material to the British steel Tinplate and its
depend on the prices negotiation by the British steel Tinplate and supplier of steal because rates
are based on it.
CONCLUSION
As per the report has been coved study of British steel Tinplate and defined the roles of
the leaders and functions of the managers and it has been applied the role and function of leader
and managers in the operational management context. This report has been demonstrated role
roles of leaders and managers play in the operational function of British Steel Tinplate and in the
end of this report has been understand the relationship between leaders and management in the
contemporary environment.

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