Management and Operations Characteristics Doc

MANAGEMENT AND
OPERATIONS

Contents
...................................................................................................................................................3
INTRODUCTION......................................................................................................................4
TASK 1......................................................................................................................................4
P1 Comparison of different roles and characteristics of a leader and a manager...................4
TASK 2......................................................................................................................................5
P2 The role of a leader and function of a manager apply on different situational context.....5
P3 Different leadership theories and models of approach .....................................................6
TASK 3......................................................................................................................................7
P4 Key approaches to operations management and the role that leaders and managers play
................................................................................................................................................7
P5 The importance and value of operation management in achieving business objectives...8
TASK 4......................................................................................................................................9
P6. The factors within the business environment that impact upon operational management
and decision-making by leaders and managers......................................................................9
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................10

INTRODUCTION
Operation management is concerned with planning, supervising, organizing in the
process of production. It is the process of managining production system by converting inputs
(labour, raw materials) into ouputs (goods and services). This report is based on UK
Company Vodafone which is a British multinational telecommunications corporation. The
operation management of Vodafone helps contomers by listening their complaints.
Management of vodafone communicate with their consumers and get feedback directly by
them. In this, the managers and leaders of Vodafone also play a dominant role in
accomplishing company goals. Along with this, some leadership theories and models of
approaches which help company to reach its goals is also discussed in this project. In addition
to this, how value of operation management help company in achieving their objectives is
also evaluated.
TASK 1
P1 Comparison of different roles and characteristics of a leader and a manager
Leader: Leaders are an individual who leads employees of organisation to complete their
given tasks. They set clear vision for company, give guidance to workers about the process of
their project (Nakayama and Bucks, 2012).
Manager: Managers are an individual who performs mainly five basic functions in
organisation such as, planning, organising, staffing, directing and controlling. They manage
whole working of company and follow the instructions of leader.
Role of a leader
 Guiding employees: This is a first and important role of a leader of Vodafone to
guide employees of company for their work process. It is their role to provide them
with sufficient tools to perform their tasks easily.
 Building morale: It is the role of Vodafone leaders to build morale between
employees and motivates them to work together on a common objective.
 Setting goals: It is also an important role of a leader in managing the organisation and
achieving goals.
 Initiating actions: The leader of Vodafone has to take decision and actions for
specific tasks without depending on anyone (Hugos, 2018).

Role of a manager
 Informational roles: In this, manager of Vodafone collect information to develop
understanding of organisation and environment. It is important for them to gather
information from organisation and outside to achieve their goals.
 Decisional roles: In this, a manager of Vodafone oversees and focus on projects
and plans assigned by leader and take decisions in way of accomplishing goals of
company.
Comparison between role of leader and a manager
Leader Manager
 Leaders have manager and
employees under them who
follows instructions.
 Leaders create vision and
encourage employees to turning
that vision ino reality.
Managers are individuals who follows
instructions of leader and have
employees who works for them to
accomplish goals.
The maain focus of managers of
company is on setting and creating
goals. They control and resolve
situation which arise between their
objectives.
Characteristics of a leader
 Confidence: It is important for a leader of Vodafone to be confidant at all levels
while taking decisions or commanding manager and workers of company to
accomplish goals.
Characteristics of a manager
 Knowledge: It is important for a manager of Vodafone to have knowledge to carry
out tasks and can resolve issues of their employees.
Comparison between characteristics of a leader and manager in Vodafone
Leader Manager
The leader of Vodafone influences workers
to work and accomplish goals. They
concern which group goals and members
satisfaction (Wu and Chen, 2012).
 Leaders are innovative in nature and
helps in developing management
functions.
 The leader of Vodafone company
relies on trust and focus on people
working in company.
The manager of Vodafone performs functions
to reach goals. They are concern with
organisational goals.
The managers of Vodafone are administrative
in nature and helps in maintaining functions
and operations of company.
The role of managers is to focus on systems,
functions and structures of company. They
relies on control.